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Solaire Resort Entertainment City (Parañaque): Forbes 5-Star Excellence & Manila Bay's Gaming Flagship


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Posted (edited)

 

We called to book online, and the operator told us to just proceed as walk-in. When we arrived at reception, we were suddenly told there were no rooms available.

 

We complained because of the wasted time and false expectation after specifically calling ahead. They then suggested another hotel beside Solaire. While we were already there at Seda, the manager from the first hotel suddenly called saying that, apparently, a room was actually available after all.

 

At that point, I got irritated and raised my concern to the manager directly. It honestly made me wonder if this was some kind of strategy between the two hotels.

 

Now they’re offering free upgrades and free early check-in and late check-out. The experience already ruined the trust for me. 

My star is ️.

This is my first bad experience after my fourth time staying at the hotel.

How would you feel about this experience?

Edited by IMPRADAYOU
I have to add
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  • ADMINISTRATOR
2 hours ago, chessboxin said:

Skip the receptionists, greeters and dealers. Marami sa regular employees sa restos and shops dito naghahanap talaga ng sponsor. Pero chambahan lang sa FV. Basta galante ka sa tip

You have a point. These regular employees have been programmed by stories they hear in their workplaces... hulog ka ng langit sa kanila!

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  • 2 weeks later...

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