the_mack Posted July 16, 2007 Share Posted July 16, 2007 had mine connected bout 7 months ago. so far im enjoying the service they are giving me. in 7 months i just called them twice, they told me that they are just performing some maintenance, never told me that system is down or something like that. after a couple hours, internets back again. Quote Link to comment
pphyles_core Posted July 16, 2007 Share Posted July 16, 2007 la pala kwenta tong wireless broadband nila dahil hindi nakaka-pick up ng signal kapag nasa inner units ka ng isang condo... tapos sabi pa eh 2-3 days lang ang installation eh taena nung tinawagan sabay sabing within 1 week pa ma-iinstall. Badtrip yang mga CS nila... wala sa hulog, nagsisinungaling pa... Nung kelangan na kunin yung refund dahil hindi nga pwede install dahil walang signal kahit pa 8 yung servers nila sa area, sabi nung CS makukuha din agad kinabukasan yung refund, nung pinuntahan na yung mismong wireless center nila, god damn it! 8 working days pa pala makukuha ang refund.. Ang gagaling talaga magsinungaling... PERFECT! BONGGA! Wakekekekekek!!! Buti pa GLOBELINES, sinabi nilang 3 to 7 days ang installation pero 2 days pa lang eh naiinstall na agad... Quote Link to comment
pphyles_core Posted July 16, 2007 Share Posted July 16, 2007 had mine connected bout 7 months ago. so far im enjoying the service they are giving me. in 7 months i just called them twice, they told me that they are just performing some maintenance, never told me that system is down or something like that. after a couple hours, internets back again. Ganyan naman talaga ang palusot eh, sinasabing performing some maintenance kasi kasiraan sa company nila yun kapag sinabing system is down... :upside: Quote Link to comment
riceb0i Posted July 20, 2007 Share Posted July 20, 2007 sakin naman, walang problem sa connection tulin nga nila sa amin. ang problem ko lang ay delayed billing, isang beses pa lang ako nakakatanggap sa kanila ng monthly bill. for the last 3 months wala ako natanggap na bill, pag sa august wala pa din di 4 months na. buti na lang naka marka na sa mga kalendaryo sa bahay ang due date nila para nakakapagbayad kami. Quote Link to comment
taboolover Posted July 20, 2007 Share Posted July 20, 2007 I've had mine for more than one year, and it's performed fairly well. Aside from the occasional glitches and maintenance down time, it's not bad. No system is perfect anyway. Besides, I had no choice because Smartbro was the only available DSL service in my area. Quote Link to comment
pajac24 Posted July 27, 2007 Share Posted July 27, 2007 same with me I have no complaints :thumbsupsmiley: :cool: :mtc: Quote Link to comment
lomex32 Posted July 27, 2007 Author Share Posted July 27, 2007 I say most of the time I did these 2 things before I applied. My place is about 200m away from the Smart Cell Site and I was even the one who pointed it out to the contractors. It's good to be an engineer sometimes. Hehehe. Quote Link to comment
sitilim Posted July 27, 2007 Share Posted July 27, 2007 as for me, my line of sight is blocked. im on the 8th floor... ive had a connection for only like 5 days in 1 month. i kept on complaining and finally said I want it disconnected. then I receive a stupid demand letter from smart, then they told me my request for disconnection was turned down. WTF??!!! I got 2 smart cells that I pay a minimum of 3k each per month. had the lines for 3 years each. I should sue them for sending me that letter. Quote Link to comment
treb' Posted July 27, 2007 Share Posted July 27, 2007 eto rin gamit q ngaun so far ok naman... Quote Link to comment
kyubi9tails Posted July 28, 2007 Share Posted July 28, 2007 smart BRO.. KEN BROKEN! Quote Link to comment
prohunter Posted August 2, 2007 Share Posted August 2, 2007 dami fred ko complain sa smart bro Quote Link to comment
justronics Posted August 2, 2007 Share Posted August 2, 2007 good connection and fast service.. n complaints except pag maulan.. i dont know if anyone has the same problem.. last week no connection for few hours everyday.. or intermittent connection Quote Link to comment
justronics Posted August 2, 2007 Share Posted August 2, 2007 good connection and fast service.. n complaints except pag maulan.. i dont know if anyone has the same problem.. last week no connection for few hours everyday.. or intermittent connection Quote Link to comment
motocross Posted August 7, 2007 Share Posted August 7, 2007 How do you assess SMART communications services? Claiming to be the #1 in wireless network should be accompanied by a distinct customer service. Let's spill it out! 1. Check out their on-line facility and you'll see not just one VERY SMART indications of their so called technology: Boasting their on-line billing, check it out if you can see a single bill. Btw, this has been for ages now. Change some details through their wirelss center then check out the changes via their on-line facility and see if it matches. 2. Go to their wireless center, take a number then watch a movie. It takes them really long intervals in assisting clients not to mention the very welcoming face & getures of their guards. 3. Email them your concerns and wait 24 hours for their VERY SMART reply, normally asking you things that their database should already have the first time you registered with them. Ask a question or provide you reply then wait for another 24 hours if you are lucky. A normal customer concern will have turn-around time of say 1 week before you get an answer, which if you'll look at it doesn't always give you the answer to your queries. 4. Check on their promos, for example phones for retention plan some phone models has been posted way to premature that they don't even have a stock of it and they will tell you that they will contact you once available and that the normal waiting period is 4 weeks and wait forever. The supposed new phone model is not anymore new when they release it. It sucks! There sure be more...... let's talk about it and see how SMART the so called CUSTOMER CARE it is. :thumbsdownsmiley: :thumbsdownsmiley: :thumbsdownsmiley: :thumbsdownsmiley: to SMART employees, its not all about you... its about the SMART system.... Peace! Quote Link to comment
martigar Posted August 7, 2007 Share Posted August 7, 2007 will try to have one although im having second thoughts, appreciate all your feedbacks Quote Link to comment
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