kbourbon Posted March 30, 2014 Share Posted March 30, 2014 Walang kwenta yung LTE pocket wifi nila. I've went to SMART twice to get it fixed. First they told me that it does work but it doesn't even let me connect more than 1 device to it. Second time I went, they don't even know what the problem is. They issued me a 7-day replacement period replacement. They said it could be the SIM or the actual pocket wifi that's not working properly. My advice: don't get a LTE pocket wifi until this problem is sorted out or you'll waste 3,888 pesos. Quote Link to comment
kal12591 Posted May 23, 2014 Share Posted May 23, 2014 If you guys want good customer service go to smart rockwell. Lahat sila very accomodating. Not like in rob galleria or festival mall. Parang walang alam yun mga customer service and sobrang bagal ng service. Quote Link to comment
jupetsu Posted June 19, 2014 Share Posted June 19, 2014 For some reason, I don't get all text messages sent to me. I don't know if it has something to do with my phone or Smart's network Quote Link to comment
gxylon Posted June 23, 2014 Share Posted June 23, 2014 I do hate smart bro. Last year my service was suddenly cut then when I called them ayaw pumunta sa bahay. Auaw mag stop billing then kaya kahit wala akong iternet nagbill pa rin sila upto the point na tinakot pa akong idemanda. I told their lawyer to go ahead and file the suit pero its been 4 months wala pa ring nagfile. Haha. Quote Link to comment
Kroniklez Posted December 15, 2014 Share Posted December 15, 2014 My unso smart smartbro incident. I've been a subscriber to the smartbro when it first came out til last year. For 4 months we had no net. I called, emailed, facebooked them, went to the smart center and nothing. Nobody was able to fix it. I had to wait 24hrs and call back and the whole process repeated itself. It was a critical time for me as I needed the net to study for finals. I decided not to pay my bills until it was dealt with. I called them every day almost for a week. Emailed them once a week once I got tired. I was so f#&king frustrated. Around the 2 month mark they sent me letter saying they cut my net cuz I didn't pay. At 3 months i told them to fix my net in 24hrs or i aint ever paying. At 4 months I talked with globe and subscribed to them and had net in 3 days. Smart on the other hand 8 months later sent me a threatening letter from their lawyers that they'd sue me unless I paid the 10k bill. I tested their lawyer's number a long text explaining everything in colorful language. Quote Link to comment
chad8693 Posted July 21, 2015 Share Posted July 21, 2015 their service sucks , not too different with the other one..so we really dont have any choice ...everytime i travel abroad, i couldnt access my data roaming feature, this is despite my many complaints , they still have not fixed this..also for me to receive , make a call, send or receive a text message i always have to go out of my house..i m not in a secluded area, not surrounded by tall buildings or tall trees...i really dont get it..i wish there will be a serious competitor that would challenge them and offer better services ... Quote Link to comment
kylexy Posted July 22, 2015 Share Posted July 22, 2015 Sa province namen. 0.2 mbps ang smart bro na yan Quote Link to comment
losarima Posted August 20, 2015 Share Posted August 20, 2015 Problema sa smart - pocket wifi, 2 years subscription Pph 1,900 a month di makasagap ng signal sa subdivision namin at sa ibang area. Sabi ko sa wife ko wag nang bayaran dahil di naman magamit. Quote Link to comment
~sp Posted August 24, 2015 Share Posted August 24, 2015 smart is still saying they are upgrading their system... If you're using Iphone, they still have issues. Turn-off LTE, use 3G instead, it helps sometimes. Though even if you're on Infinity plans, still same crappy signal for Data and voice. Quote Link to comment
siramplaka Posted August 26, 2015 Share Posted August 26, 2015 well, upside of downgrading to 3g is more battery life. but best to compare with other phones if mas maganda higop nila ng internet. phones or plans... alam ko postpaid has better service sa prepaid. kahit pareho pa silang unli. Quote Link to comment
anata Posted August 29, 2015 Share Posted August 29, 2015 Kung talagang sablay yung service nila and hindi nila maayos yung problem nyo in reasonable amount of time. Alam ko at sa pag kakatanda ko pede mo I pa terminate yung contract mo for that reason and hindi ka dapat mag bayad ng termination fee for bad service (pero dipende pa rin eto sa contract na sign mo kaya basa basa din ng mga na pirmahan mo na document). May mga pagkakataon na i prioritize nila yung problema mo para hindi ka na mag terminate ng service (own experience lang po baka makatulong sa mga inaabot ng ilang buwan ang problema). Quote Link to comment
Raven20blood Posted January 5, 2016 Share Posted January 5, 2016 To be fair with Smart, it is my opinion that they are better than Globe service. Unfortunately though that does not mean na maganda rin ang service nila. Kung baga sa listahan ng masasamang serbisyo, hindi pa naman sila ang pinakamababa pero may mga better parin. The problem in the PH is that we really do not have any choice in the matter. There are really only 2 cellular companies here. it is ether Globe or Smart (which includes PLDT and Sun). Quote Link to comment
mike_mnl Posted January 18, 2016 Share Posted January 18, 2016 Does smart have better prepaid data plan than the rest? 3G or lte capable? Quote Link to comment
wakonga Posted April 13, 2016 Share Posted April 13, 2016 Experiencing slow lte.. even 4g no websites can be loaded Quote Link to comment
me.unloved Posted July 16, 2016 Share Posted July 16, 2016 I just got my S7 edge phone with Smart. I have globe postpaid also. Smart data is very intermittent compared to Globe which is so reliable. I am having a hard time playing coc and clash royale in Smart. Quote Link to comment
Wackystoic Posted July 21, 2016 Share Posted July 21, 2016 Experiencing slow lte.. even 4g no websites can be loaded Tama, even sa edsa minsa nag h+ lng ang signal. Lalu na pag napupunta ka sa malalayong lugar, and smart unlike globe pag pumasok ka sa bahay or may mga harang, parang nababawasan dn agad cignal Quote Link to comment
Google Posted August 5, 2016 Share Posted August 5, 2016 Experiencing slow lte.. even 4g no websites can be loaded same here. but i only experienced it since last sunday. Quote Link to comment
centrino Posted August 6, 2016 Share Posted August 6, 2016 2 weeks prior to my payment due date I received DAILY notifications from Smart telling me that I am reaching 50% of my limit. I called 3x to turn this notification off as it is annoying to receive it everyday. Those reports were to no avail as the notifications kept coming!!! Now at 1am I received naman a notification about my VAS subscription!!! WHO NEEDS NOTIFICATIONS LIKE THAT AT 1AM???!!! The alert work up my 1 year old baby!!! f#&k SMART!!! If I can terminate the contract with them without the need to pay their penalties somebody please let me know. Quote Link to comment
JoseMercado Posted September 12, 2016 Share Posted September 12, 2016 Unlinet pero biglang babagal minsan panga maghapon wala. Quote Link to comment
chad8693 Posted September 20, 2016 Share Posted September 20, 2016 Smart and Globe have a duopoly of the industry ...bad for us...both of their services sucks to be honest . we have no choice but to live with it..i m now with smart..signal is erratic..services so poor !! too bad telstras entry into pinas has been somehow stalled ..smart and globe needs another competitor so that they wont be complacent .... 1 Quote Link to comment
courtesanhunter Posted November 2, 2022 Share Posted November 2, 2022 lagpas 20 days na ang nakalipas after maging batas ang SIM registration. ibig bang sabihin kasama yung mga lumipas na araw sa mababawas sa palugit nila na 180 days lang? Quote Link to comment
johnlove Posted January 3, 2023 Share Posted January 3, 2023 Kamusta, na register mo naba ang sim niyo? Quote Link to comment
Jack24black Posted February 6, 2023 Share Posted February 6, 2023 They need to allow e-sim without having to have a contract. Quote Link to comment
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