Guest xerxes Posted September 13, 2009 Share Posted September 13, 2009 ako may nireport na smart customer service na nakikipag flirt sa asawa ko..he got the number of my wife when my wife started to complain our smart bro post paid kit..she reported it becuase almost 2 weeks na kaming nd nakakagamit ng internet dahil sa walang makuhang signal even though nasa labas ka na ng bahay..the f#&king service agent started to text my wife's num, little did the bastard know na nagpalit kami ng num ni misis kasi mas malaki ung credit limit ko..i replied sa mga text nia, nagpanggap ako na ako si misis, i knew from the start that ung ginawa nia ay BAWAL, against the code of conduct ng mga customer service agents..i told the f#&king bastard to meet up sa mall (para mabugbog ko siya) pero pinigilan ako ni misis..the following day pinatawag ko siya, nagulat siya nung lalaki ung sumagot, nasindak ko cia pero sa tingin ko mas maganda kung nagulpi ko siya..my wife reported it sa smart sa rockwell, they gave us instructions kung kanino irereport..sa awa ng dyos walang nangyari..the last call that i got from another smart representative ay iniimbistegahan pa daw nila ung kaso.. ung pakikipag flirt happened ng december..the last call we got from smart ay nung january pa.. bulok talaga smart kahit kelan.. :thumbsdownsmiley: wala mangyayari sa mga reklamo sa smart kasi sila sila nagtatakipan :thumbsdownsmiley: better yet, contact directly the higher ups of smart Quote Link to comment
arriba09 Posted September 14, 2009 Share Posted September 14, 2009 Dear all Please share me your experiences in using Smart Wireless broadbandI intend to get this service by weekend. Thank you all Lomex32 what can smart broadband offer... PLDT is good Quote Link to comment
artartart Posted September 14, 2009 Share Posted September 14, 2009 regarding sa mga wireless net nyo, mabagal talaga yan mga yan. dahil ang mga equipment na gamit to provide their service eh naka depende sa dami ng subscriber at ng coverage. the best pa rin ang dsl! Quote Link to comment
Admirer Posted October 27, 2009 Share Posted October 27, 2009 Smart bro ung prepaid ung sakin for 995 ayun 995x ka din magaantay magload lang ang facebook parang dial up connection.. nasa mandaluyong lang ako tas pasaway pa ung device laging kelangan mo pang magantay ng several mins para gumana sa bagong pc ko tsk tsk.. wala na atang matinong connection pagwireless. Quote Link to comment
Fusarium_jimini Posted November 3, 2009 Share Posted November 3, 2009 Peeps, I'm planning to 'unlock' my Globe Visibility modem, I just wanna ask if kung lahat ng prepaid sim nung SMART pedeng pang-internet? coz sa Globe kasi yung mga lumang prepaid Sim like starter sim or extreme memory sim hindi gumagana pang-internet pag ginamit ko na sa modem, ang gumagana lang yung mga bagong Globe Tattoo sim ngayon.... Quote Link to comment
skitz Posted November 18, 2009 Share Posted November 18, 2009 I am almost always on the move. I spend almost 4 days a week on business trips. So I first tried Globe Tattoo. Total waste of money. Now I am trying out Smart Bro prepaid. Seems ok. Though speed drops down to a crawl (I'm in the fairview area) around 8pm - 10 pm. But you know what? I just loaded my smart bro 20 php to open my email this morning. So that's good for an hour of surfing. 3 hours na, and I can still browse MTC (but only mtc). Lol! Quote Link to comment
DJTranz Posted November 25, 2009 Share Posted November 25, 2009 bakit ba hinde ako makapag DL sa rapidshare or any other hosting sites kapag smartbro prepaid gamit ko ? kesyo sa pesteng ip address issues daw $#$%!@!$@$!!!!$#@$#@%!!!!! Quote Link to comment
riv123 Posted December 11, 2009 Share Posted December 11, 2009 Just got my SmartBro Shareit... Sa website, it says: Now the access to the fast and nationwidest wireless broadband can be shared with others. Smart Bro's Share it is an easy-to-install wifi router* for broadband connection that up to 5 users can share. Speed : Up to 2 MbpsNo. of Hours use : UNLIMITEDConnection : Wireless Connection (Via Wifi Router) Requirements : Subscriber Application Form, Proof of Address, Proof of Identification and signed Waiver Form.Total Initial Payment : 1st mo. MSF P999, Free RouterLock-in Period : 24 months ok, installed and speedtest says: Server - SingaporePing - 1198msDL - 0.41mbpsUL - 0.13mbps WTF!!!! Me suggestion ba para masulit man lang kahit 1mbps? Quote Link to comment
cbr600rr Posted December 26, 2009 Share Posted December 26, 2009 Globe's cellphone coverage has really degraded over the past year, so I had no choice but to transfer to Smart. Quote Link to comment
zenislev Posted January 22, 2010 Share Posted January 22, 2010 ang pangit pala ng smart bro, pahirapan makaconnect sa Rapidshare at ibang download sites. :thumbsdownsmiley: :thumbsdownsmiley: :thumbsdownsmiley: Quote Link to comment
daredevil67011 Posted January 29, 2010 Share Posted January 29, 2010 Walang kwenta ang Smart! Wala silang issue na maresolve over the phone. at may default answer sa lahat ng tanong mo: "Sir please visit the nearest Wireless Center". Quote Link to comment
derek gengler Posted February 3, 2010 Share Posted February 3, 2010 everything with smart is long time ago, or once upon a time, should be called smart SLO... Quote Link to comment
derek gengler Posted February 3, 2010 Share Posted February 3, 2010 Walang kwenta ang Smart! Wala silang issue na maresolve over the phone. at may default answer sa lahat ng tanong mo: "Sir please visit the nearest Wireless Center". totoo po yan mga sirs, bibigyan lang kayo lagi ng svc request number, ang gawin nyo pag tumawag kayo, hanapin nyo yung supervisor, kuhain nyo yung mga pangalan, kase wala talaga sila ginagawa dun, minsan yung number pa na bibigay syo, di existing. :thumbsdownsmiley: Quote Link to comment
andrewawakened Posted February 5, 2010 Share Posted February 5, 2010 Ba't kaya sa speedtest ng smartbro sa TV ambilis nila pero pag ako ang nag-test ng smartbro ko ambagal? Broadbandest pala ha! O eto survey. Ano ba talaga ang meaning ng broadbandest? Quote Link to comment
koki2006 Posted February 7, 2010 Share Posted February 7, 2010 akin nga nawawala account ko kesyo nalipat daw ng corporate..wtf 3 years na ko subscriber sa smart bro and they tell me this? pahirapan mag bayad and un bill every 3 months yata dumating taeng mga yan. so madalas 2 months worth binabayaran ko. to make matters worst mga CSR nila sa mga wireless center napaka bastos and sarcastic pag tinanong mo. so and ginawa ko hehe pinaputol ko na sa sobrang badtrip and just switched to PLDT landline with internet. may kakilala kasi so libreng upgrade sa 2mbps na plan Quote Link to comment
derek gengler Posted March 3, 2010 Share Posted March 3, 2010 its been days of slow connection! Quote Link to comment
brian Posted March 8, 2010 Share Posted March 8, 2010 I've used Smart Bro Prepaid for almost 3 months. The only reason I bought one is because of Sun Broadband's limited coverage and I usually go to Cavite during the weekends. My experience using Smart Bro is as follows: - connection is usually slow. Not really surprising since almost all Broadband providers are slow. I just hope they improve the Broadband capabilities here in the Philippines. - in the 3 months that I've used Smart Bro, I got disconnected several times and usually could not connect. Compared to when I'm using Sun Broadband Postpaid wherein it may be slow sometimes but in the 3 months that I've been using it, I only experienced disconnection TWICE. Plus connecting is a breeze. - Smart Bro's modem software is buggy. During the times the I got disconnected, when I try to connect the software freezes and I have to end it via Task Manager. Experienced it vice versa also, several times when I'm disconnecting the software also freezes and doesn't allow me to cancel or quit the software. I got to resort to ending the process via Task Manager. That so far is my main concerns with Smart Bro. Anybody here care to share their experiences with Smart Bro? Quote Link to comment
wizard23 Posted March 10, 2010 Share Posted March 10, 2010 Been using Smartbro's share it plan since Sep 2009. and to date, i've experienced downtime twice. happy with the connection. unlike with my previous provider, Globe. every month me downtime lalo na pag umuulan. Quote Link to comment
otitismedia Posted March 12, 2010 Share Posted March 12, 2010 (edited) been using Smartbroken for the past 3 years, the connection is intermittent and the service sucks big time... during the past few days my connection was very limited so i called their hotline and was scheduled for a visit with their technician... after a day, their technician arrived and tinker with my PC and the "antenna". after 1 hour he said to my wife " mrs wala talagang connection, bagsak ang parameters...etc...mas maganda pa-PUTOL nyo na lang !!!!! WTF !!!!! after 3 years wala ng "connection" bigla ?!?! BOBO talaga ang technician na un !!!! ayaw man lang palitan ang "antenna" (don't know the right term) eh pag hampas hampasin mo ang antenna at ibahin lang ang direction nagkakaroon ng signal eh. BOPOL talaga sa row 4 ang bwiset !!!! ngaun smartbroken ulit gamit ko sana ma-connect na ang PLDT dsl at wala ng problema... Edited March 12, 2010 by otitismedia Quote Link to comment
jecyka Posted April 21, 2010 Share Posted April 21, 2010 my experience with not-so-smart wifi or their "repackaged/renamed" not-so-smart bro?....my day will not be complete without my calls to their not-so-technical support staff....if you try it, which i suggest you only do if you want your days to be wasted calling their not-so-technical support staff, you will realize what the word "RAGE" really means....your vocabulary will suddenly be enriched with not-so-smart and not-so-nice words....if you like being put on hold for countless minutes while you have better things to do.....if you like complaining....if you like that your conversation with your loved ones from abroad be suddenly "cut"....if you like to keep calling not-so-smart's customer service to complain only to be told that they have "technical difficulties" (which you, believe me on this, will most likely ask yourself why did you even get this not-so-smart service!!!).....if you like that your downloads never gets completed.....if you like getting responses like: "sir, wala naman hong problema dito sa base station, baka ho yung pc niyo ang may problema", "sir, ni-report ko na po ito sa technical staff namin, hintay na lang po kayo ng tawag galing sa kanila" (kaya nga ako tumatawag kasi, TATLONG LINGGO NA AKONG NAGREREKLAMO!), "sir, sinabi ko na po sa technical staff namin"...and when you finally get someone to go to your place to look at "their" setup....the saga continues....."sir, sira pala yung lancard mo e" (iho, kabibili lang ng pc ko!)....."sir, hindi marunong yung nagkabit ng antenna mo".......and a bunch of other "excuses" and "horror stories"......may i add that their technical support staff needs to get training in the personality department (most of them have personalities of a ballpen)...if you like hurting yourself and would like to experience the things we had and are still going thorugh, then go ahead and get this service..... sigurado ko masasabi mo na lang sa sarili mo: its SIMPLY AMAZING!bravo / dalawa tayo jan Quote Link to comment
Queen Darkeinjel Posted June 25, 2010 Share Posted June 25, 2010 I bought smart bro(ken) when I had some problems with my Globe Tattoo prepaid kit and at first it was FINE!!! As in, super fast, no disconnecting, coverage was GREAT! Now after two weeks when I try to connect it always says "Dial-up attempt failed." WTF!!! I will bring it to the smart wireless center tomorrow and have them freaking refund my money or else Quote Link to comment
TanglewoodBoy Posted July 1, 2010 Share Posted July 1, 2010 ok naman sa place nila, yun nga lang pag may repair, ang tagal dumating, sabi one day lang, inaabot ng 2-3 days.... other than that, sulit na sulit yung 999 per month namin, hahahahaah i log in from 7am till 3pm, tapos sa gabi mga 1-2 hours (depende sa pag uwi, hehehe) walang disconnection.. Quote Link to comment
fjcruiser Posted July 7, 2010 Share Posted July 7, 2010 (edited) nademanda na ako smartbro for not abiding the 1yr contract...3 mos lang nagamit ko then stop na...bayad yun yung connection fee at installation....now they asking me to pay the 1 year for 10,977...ano ba eto? para silang credit card...hindi naman ako nagloan ng pera... ano ba dapat ko gawin dito? help naman..... Edited July 7, 2010 by fjcruiser Quote Link to comment
Itto Ogami Posted July 7, 2010 Share Posted July 7, 2010 nademanda na ako smartbro for not abiding the 1yr contract...3 mos lang nagamit ko then stop na...bayad yun yung connection fee at installation....now they asking me to pay the 1 year for 10,977...ano ba eto? para silang credit card...hindi naman ako nagloan ng pera... ano ba dapat ko gawin dito? help naman..... maybe, saer, you could post thisinstead @ the Legal thread: http://manilatonight.com/index.php?showforum=262 good luck! Quote Link to comment
spishoxxx Posted July 9, 2010 Share Posted July 9, 2010 PURO KAYO REKLAMO!!!!! kaya nga tinawag na complaint thread to eh..... ang speed ng smart bro dito sa amin ngayon... 0.20 kbps.....kahit full ang signal... Quote Link to comment
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