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The PLDT Complaint Thread


umd

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It's been 4 months plus since the last post here. Either PLDT has better service or people have just gotten tired of complaining. Any latest opinions or experiences with PLDT DSL? Cuz I'm about to apply for it. I have a landline and with the current packages from the telcos, this is my most economical option. My area doesn't have ZPDEE.

 

 

PLDT has come up with a new promo a couple of weeks back. Its the NXGN plan 888. Its a DSL service at 88kbps according to their customer support. The price is inclusive of the bill you pay for your monthly PLDT bill. I just want to check whether any of you has been subscribing to this service and how is the performance? Mukhang sulit po on paper since you will be adding only 200pesos on top of your phone bill dues to have broadband. Any feedback regarding this would be greatly appreciated. Thanks.

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  • 2 weeks later...

PLDT Dasal Sa Langit kung ma-connect ka. I just hope they improve their service. We just had it installed in our house so I can chat with my family but it takes forever to connect. Mabuti pa dito sa USA, there are very good ISP providers using cables like COMCAST. Galing! May Cable TV ka na and internet connection pa. PLDT should learn to use better technology, kung hindi maiiwanan ang Phils.

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Right now I'm using Vibe still!

 

And why?

 

Because my DSL is up but not running. They installed it yesterday, wasnt working. They told me to wait 24 hours. Still not working. Now I have to wait for "feedback" daw from technical. :grr:

 

Do I have to change anything with my browser settings? The modem's up and running, all the lights are on, network cable plugged in and detected by the laptop and all. But still no connection....

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Dito sa Iloilo I am using DSL plan 3,000. Ano ba maximum speed nito? Pero okay naman ang connection namin. May problema minsan pero 95% of the week alaws problema ang connection.

 

Basta isa kami sa unang nag-avail ng DSL at nung kinuha namin ay may free computer pa almost 2-years ago. Sa ngayon patapos na ang contract namin sa plan 3,000 this june. I will be trying to avail a lower plan siguro mga plan 1,000 lang, hopefully with another freebie computer na naman hehehe. Pag plan 3,000 kasi sa sobrang bilis ng connection Di mo alam kung aling download ang uunahin mo. hahaha. :cool:

 

anyways, ang tita ko may smartbroad band din dito sa bahay. nag try siyang mag-avail two months ago kasi patapos na rin lang daw ang contract namin sa dsl ng pldt. pero all i can say is walang sinabi ang smart bro. :thumbsdownsmiley:

 

siguro ang masasabi ko lang sa mga nakakaexperience ng prob sa my dsl eh alamin nila ang ins and outs ng service. ano ang maximum speed ng connection nila etc etc.

 

nga pala before i forget it, the only bad thing that i could remember with regards sa dsl ng pldt is this: siguro mga 3 months na kami gumagamit ng dsl (with our old computer) bago dumating ang free computer namin. as in nag fofollow up na talaga kami sa customer service sa manila, dito sa pldt center sa province, sa tinuro nilang warehouse ng computer at kung saan saan pa. grabe yun. pero dumating naman sa wakas. :P sana nga lang pag renew ng contract may freebie ulit hehehe :D

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PLDT has the lousiest customer service ever (just try calling 171). dami ko na rin experience na ganyan. Nagkamali na nga sila ng biling(overcharge) ng 6 months den it took us almost a year to get a refund!! :grr: btw, my uncle told me not to get their new service muna.. yung line na may DSL. kausap niya yung supplier ng mga equipment nun and hindi pa raw siya ayos na ayos na technology.. ano nga ba pangalan nun ung "nextgen" ba yun?

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  • 2 weeks later...

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