reviews The SMART Complaint Thread

[mike_hawkk]

always get disconect

[1983]

so-so service....and slow connection....

[sitilim]

yep thats why im havin mine cut. not paying my last bill.

 

better just go pldt-dsl.

[qazaq]

this really sucks. their service sucks worse.

Edited May 27, 2007 by qazaq

[goomboo rumboo]

availed of their service (nagsisisi nga ako) 3 weeks ago. First 2 days ok siya tapos wala na.Called tech support almost everyday.para silang robot.paulit ulit ang sinasabi.minsan may connection mga 10mins tapos mawawala ng matagal.siguro in a day mga 15mins ko lang magagamit.para kang naka isp card.di ko na babayaran ito maski hindi ako ininform na may lock up pala.

[jlucas03]

I had mine installed about 3 hours ago. What I suggest for people who want to have this installed is to do your own research first.

 

First to think about is this is a wireless service. That means, it must have a direct Line-0f-Sight to any smart cell site. Although Smart Bro doesn't use the smart cell network since this was initially a product of Meridian Telecoms (until Smart bought the company), they co-locate all their equipment to almost all Smart Cell Sites. Do some research by calling up your friends who might be able to help you locate where the nearest Smart Cell Site is from the location where you want Smart Bro to be installed. After you've done this, do a manual Line-of-Sight survey -- from your location, try to see if you can see the cell site directly and without any hindrances (like trees, poles, cables). If there is no hindrances, then you are almost sure that you'll get a good and consistent signal. Then second to consider is the distance from your place to the tower. The nearer the distance the better the signal and the faster the speed that you can get. If you've got these 2 things figured out and you are satisfied with the results, then you have a winner. Go ahead and apply for a Smart Bro.

 

I did these 2 things before I applied. My place is about 200m away from the Smart Cell Site and I was even the one who pointed it out to the contractors. It's good to be an engineer sometimes. Hehehe.

Edited June 3, 2007 by jlucas03

[otitismedia]

naka-smart bro ako, 2 months na...minsan mabilis madalas mabagal....mas ok na to...un pldt line ko pag nawala 1 week bago mabalik...tsk !!!!

[sitilim]

i hate smart bro. had mine cut. no connection at home until now. b*tch.

[omnipresent]

Been using my smartbro for more than a year now!

 

first few weeks, dami problema.

Kept on calling techsupp nila - powtek - kung ano-ano sinasabi tungkol sa PC ko daw sira.

Sabi ko puntahan nila ung antenna at i-adjust.

 

After a few more calls, nag-confirm na papapuntahan daw nila ng thursday. sabi ko weekend (para asa bahay ako).

weekend..... dumating, sabi nung technician - mali daw ung alignment ng antenna. s@%t!!!

inayos ng konti - OK NA AGAD.

 

sadly, minsan napuputol-putol pa rin.

 

Then came milenyo!!!!! biglang mawala ng ung pagka-interrmittent ng signal ko.

Ayun natanggal siguro ung punong nakaharang.......

 

so after more than a year, ok pa naman siya.

 

talagang kailangang ayos ang line-of-sight ng canopy at cell-site.

 

 

FYI..... binigyan nga pala ako ng smart ng SIM card to make free calls sa techsupp nila. (globe user ako e).

[jlucas03]

Yup dapat lang tama ang line-of-sight ng canopy sa cellsite nila. Kaya ako I always make sure na ok yung alignment ng antenna. Kung hindi, eh I'm the one adjusting it na. Mag-1 month na itong Smart Bro ko so far I'm satisfied with the connection naman. Kahit umuulan ng malakas ok pa din. Syempre di mo maaalis na minsan mabagal minsan mabilis. Shared internet kasi ang Smart Bro or DSL for that matter.

[kermit8883]

Has anyone of u encountered this...

 

Been using Smart Bro (Personal plan) for more than a year now, hooked it up to a router and it worked fine until about a week ago. Suddenly, it just doesnt work with the router. Have to hook it up straight to the PC/laptop to use it. Dunno if they modified the system or network setting's off.

[dane]

I am also using SMART Bro at home. Been happy with it ever since it got installed a few months already, kahit umuulan-ulan pa. I totally agree with the opinion of some of the folks here. Kailangan maganda ang line of sight nung canopy with SMART's cell site ----- no obstructions sa sight because this greatly affects performance (TX/RX). And do your homework first before subscribing. I observed most of my neighbors are subscribing to Smart Bro and even asked a neighbor for his feedback. I heard good feedback from him before I opted to inquire. Hope this helps.

[Alexa®]

Nagapply ako last June 19, kasi excited ako magkaroon ng broadband sa bahay tapos when the agent told me na kabit agad after 2-3days, without hesitation nagbayad agad ako. Antay naman ako after 3 days tapos nung tinawagan ko na sabi daw sa June 30 pa ikakabit eh di nagalit naman ako, I asked them kung pwede agahan kasi kelangan ko ng internet sa bahay, oo naman daw. (pocha ang bobo nung ibang CSR dun, inconsistent pa <_<) so may advance plotting daw sa June 24, ok sige antay naman ako.

 

Dumating na si June 24, umaga pa lang tumawag na ako. Sabi pakiantay daw, sabi ko baka pwede before 3pm kasi aalis un mga tao dito sa bahay. Sige daw, 4pm na wala pa rin --- tawag na naman ako hanggang 6pm. Antay na naman.

 

Eto na -- 6pm tumawag ako at mainit na talaga ang ulo ko dahil nasira ang schedule ko dahil sa kanila. Irate customer na talaga, pero di ko naman minumura un CSR. BINAGSAKAN NYA AKO NG PHONE! :grr: Sa sobrang init ng ulo ko, un kapatid ko na ang pinatawag ako. Pasalamat un CSR na yun, nakalimutan ko pangalan nya.

 

Anyway, tumawag nga un kapatid ko. Antay na naman daw hanggang 8pm (Come to think of it, makakabit pa ba un eh madilim na? <_<) Tapos wala na talaga. Tumawag ako, nagexplain ako sa CSR na hindi naman iikot ang buhay ko kakaantay sa magiinstall. Nagapologize naman un CSR.

 

The next day, tumawag ulit ako. Ayun June 30 na naman daw. Sabi ko may advance plotting dito sa bahay ng June 24, tatanong daw muna nya -- ayon pinagantay nya ako ng 10 minutes bago sinabi na antayin ko daw before 12.

 

Awa ng Diyos dumating naman sila. Ok naman un contractor, kaso nagpadagdag ng php350 para maitaas un antenna kasi may nakaharang na puno sa daanan ng signal.

 

So far, ok naman siya. NGAYON PA LANG. Ewan ko na lang sa mga susunod na araw.

 

Pero badtrip un ibang CSR nila. Un lang masasabi ko. :thumbsdownsmiley:

Edited June 25, 2007 by Candy®

[DIABOLUS]

palaging nawawala! kainis!

[TAZMAN888]

wag lang magalaw yun antenna