Humpster!!!! Posted October 26, 2006 Share Posted October 26, 2006 wala tayo magagawa, bulok talaga service nila...... :thumbsdownsmiley: kami transfer lang ng DSL 2 months bago nalipat :thumbsdownsmiley: bulok talaga serbisyo nila sobra....sana may ibang malaking telco company na maganda service....... Quote Link to comment
Guest Dobermaxx Posted October 26, 2006 Share Posted October 26, 2006 THESE PLDT PEOPLE ARE CROOKS! If I sound harsh, that's because I can't get any kind of service from them. I reported the loss of dial tone last Sunday. It's Wednesday now, and there's still no dial tone. You just get the run-around from so-called customer "service" representatives who give no service. I can no longer recall how many times I called from another phone, asking them to attend to the problem. Always the standard answer, but no action. My kids need the line, for heaven's sake! They need it for research on the Internet. PLDT SUCKS. I have the same problem dude. I lost my dial tone on Saturday and have yet to see a lineman anywhere near my house. PLDT really sucks. Quote Link to comment
Humpster!!!! Posted October 26, 2006 Share Posted October 26, 2006 I have the same problem dude. I lost my dial tone on Saturday and have yet to see a lineman anywhere near my house. PLDT really sucks. same thing happened to me, i think you still have to wait for a couple of weeks before they show up........ :thumbsdownsmiley: we waited for 15 days and you know what happened, the fone got fixed by itself and on the 16th day the repairman came, i said "sa tagal nyo ata sir naayos na magisa yung fone" Quote Link to comment
disk_4_sale Posted November 2, 2006 Share Posted November 2, 2006 complaint ko sa pldt hindi ko nakukuha yung speed na gusto ko, wala pang 80% ng advertised speed.... pero compared to smart bro pldt nlng ako Quote Link to comment
cool_kojie Posted November 3, 2006 Share Posted November 3, 2006 Alam nyo during nung initial stages lang ako ng installation nag ka problema with my DSL. So far okey naman the only problem I have with it is the speed. I am suppose to have 2mbps pero i am only getting half most of the time and all they have to answer me is that shared kasi ang dsl line kaya bumabagal. Also I think may losses din pag naka wireless conection ka. Yung Desk top na na diretso ang connection mabilis sobra yung na lang siguro talaga ganon. Kaya I dont wanna down grade to 999 a month baka bumagal lalo Quote Link to comment
stealthlor Posted November 3, 2006 Share Posted November 3, 2006 bad vibes talaga yang pldt na yan...i reported ung sira ng fone namin a month ago pa...until now wala pa rin pumupunta sa amin.....bad trip! Quote Link to comment
manayonboy Posted November 10, 2006 Share Posted November 10, 2006 Bumagal na and dsl nang PLDT sa plan 999 Quote Link to comment
h3atman Posted November 11, 2006 Share Posted November 11, 2006 m just wondering... has anyone using PLDT DSL ever talked to a supervisor on the phone? i mean has that ever happened yet? even on my case, when i started looking for a supervisor, its the same as what happened to chief Dobermaxx. the csr put me on hold for 5 minutes, went back and told me that all supervisors are in a meeting right now. they never let you talk to a supervisor, they just tell you that they will file a report and follow up on the issue, they ask what time you are available but they dont really call you back. you call them to report a NO SYNC, they troubleshoot the browser instead of focussing on the LINE. they are always ready to blame you and your PC. haha! good thing i know a thing or two about DSL since i work as a DSL TSR for a call center. these people should really be trained! gee! also, when customers start asking for a supervisor, they should provide or transfer you to a supervisor. i do experience talking to one of the PLDC supervisor ... almost three weeks my dsl business plan was receiving a 14kbps (WTF!!! even better for a dial up connection), i already called them at halos one month na wala pa rin silang ginagawa para maayos ito and most of my customers ay lumipat na sa ibang shop called them and one of the CSR instructed me what to do and she insisted that the problem is on my side, i shouted her and told her that I am a network engr and I know where the problem is ... asked her that i want to talk to her supervisor and after 5 mintues of waiting she told me that her supervisor was enganged to a call right now ... told her that im willing to wait ... after waiting for 5 minutes again, sa wakas supervisor na kausap ko ... sabi niya tatawagan ako after 30 minutes to fix the problem ... after 30 minutes nga, tumawag sila at ok na yung dsl connection ko! i told her that you CAN fix my dsl problem for about 30 minutes pinatagal niyo pa ng isang buwan! mga hinayupak kayo! Quote Link to comment
caleb Posted November 28, 2006 Share Posted November 28, 2006 I have pldt dsl.I accidentally reset the modem.Before i was connecting using winxp broadband dialer but now the default gateway has accidentally got configured so everytime i use my broadband dialer i am getting error 678. I tried to delete and create new broadband connection but that didnt help.So I tried to access the GUI of the router.I was able to configure the pppoe on the router but i noticed that i can't access some websites and I don't like it on the GUI.I want it back on my winxp broadband dialer connection! I called DSL tech support but they told me that they would send a technician to reconfigure the modem.They could have just done it over the phone with me! but the stupid operator said that he is not allowed to teach me the steps on how to cofigure it.I tried resetting the modem again but that didnt help.I tried selecting the "bridge"option but that didnt help.Can anyone pls help my broadband dialer connection back? thanks i have 2 buisness line w/ PLDT together with DSL, had the same PROB here .... isa lang ang solution bat de nila i train yung mga tech guys nila ,,, grabe .... yoko na mag comment .... pwede bang magmura dito ...... ??? anyone can teach basic troubleshooting for DSL, networking topologies and stuff .. tech din ako alam ko yan mga ungas mag yun ... AND ITS NOT THEIR FAULT ... BULL(&*( management yan ...... you mena to say you put people on the floor and they dont know what they are doin ? YUNG modem nila parang kalikot na sa loob yan BRO ... kaya ganyan yan .... sakin nga may manual pa ko galing sa truck roll nila binigay ni manong technician kuno FROM PLDT ... ang IP ng alcatel public 66. something yata or 173 yata TAZ SABI SAKIN MAY GUI DAW ,, kalimutan ko reset ko twice modem walang nangyari kaya nga yung PPOE nila kailangan ng dialer software ... ANALYZE KO NA YUNG MODEM ....... YUNG LOOB NG MODEM NA YAN SIGURADO KO DITO LANG MATERIALS .... MUKHA LANG GALING SA TAIWAN OR JAPAN .... PINOY EH NAGTITIPID... ... MGA SCAM Quote Link to comment
jprizal Posted November 28, 2006 Share Posted November 28, 2006 ay wow, dami pala nawawalan ng dial-tone..phone din namin, may magic eh...pag gagamitin, walang dial tone...imi-miskol sa cp, magriring, magkakaroon ng dial tone..langya, para magamit, kailangan, miskol mo muna para bumalik ang dial tone... tumawag naman kami sa 171, taena, obserbahan daw for one week...3 days na ngayon na ganun ginagawa namin..miskol sa cp para magbalik ang dial tone...di pa nagpupunta mga tado dahil sabi nila, 1 week under observation..mga pooooteek...!@#@ Quote Link to comment
mhengh Posted November 29, 2006 Share Posted November 29, 2006 they should get rid of their Customer Service Department...puro "we will file a report" lang naman ang alam ng mga yan e...in fairness to them, i get the needed results kapag yung mga tech nila ang nag-fix ng problem...maybe they should just train their techs in basic customer service skills then replace the CSRs with them... Quote Link to comment
jprizal Posted November 30, 2006 Share Posted November 30, 2006 they should get rid of their Customer Service Department...puro "we will file a report" lang naman ang alam ng mga yan e...in fairness to them, i get the needed results kapag yung mga tech nila ang nag-fix ng problem...maybe they should just train their techs in basic customer service skills then replace the CSRs with them... actually, that's the main problem..they will put someone in their helpdesk which is not familiar with the problem...so ang mangyayari, i-endorse pa nila dun sa nakakaalam..pag minalas ka at nalimutan nilang i-report, sigurado maghihintay ka sa wala... Quote Link to comment
mhengh Posted November 30, 2006 Share Posted November 30, 2006 (edited) actually, that's the main problem..they will put someone in their helpdesk which is not familiar with the problem...so ang mangyayari, i-endorse pa nila dun sa nakakaalam..pag minalas ka at nalimutan nilang i-report, sigurado maghihintay ka sa wala... lam mo pare, nag-work ako sa CC before sa Sprint account (telecommunications company sa States; may similarities din sa PLDT and DSL ang procedures)...hindi sa nakakalimutan nilang mag-file ng report pero yung mga CSR kasing iba dyan e wala talagang pake...napakadali naman sabihin na "i understand sir" or "we will file a report" pero they just say it to get an irate customer off the phone... Edited November 30, 2006 by mhengh Quote Link to comment
Tua-Ki Posted November 30, 2006 Share Posted November 30, 2006 yes...ang daming extra fees and service they provide SUCKS! I still don't have my dial tone but still have DSL connection. The first time I reported the issue it was fixed after a week and there was still issues with voice quality because of grounding problems. after 2 weeks the same issue came back ("no dial tone") then fixed after 1 week again. Then after 3 days the "no dial tone" came back, until now...I still dont have a dial tone. gosh! quality of service very LOW!!!!! Quote Link to comment
Macy Posted December 1, 2006 Share Posted December 1, 2006 More than a month ago our direct line to our clinic servicing our patients suddenly went dead. We pay our bills on time and never miss a payment date. I know this as I am the one issuing the check payments. We report the problem daily and yesterday was the last day of our clinic in the building as we would be relocating it to the hospital already. Imagine not being able to inform the patients that they won't be able to find the clinic if they went there? They might think we were operating a fly-by-night clinic and was suddenly closed by authorities! Quote Link to comment
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