reviews The PLDT Complaint Thread

[mario]

My advice:

 

1) Be very polite when calling to complain. I'm sure, you are not the first complainant that they've encountered.

 

2) Ask for the name, position and direct line of the person that you are reporting the complaint to. In addition, ask when can they possibly work on the problem. After getting a commitment, tell him/her that you will be calling again should the problem persists.

 

3) When conducting follow ups, ask for the same person and gently inform him/her that you are calling to inform them that the problem still exists.

 

By doing the above, you are quietly informing the person you are talking to, that you remember his/her name and should the problem persists, you will use him/her as a reference when you report the problem to the higher ups in the company.

 

Cheers!

Edited September 18, 2006 by mario

[clownyman]

sobrang bulok ang service ng pldt. considering that they are the country's biggest telephone company, their service is really bad. i wanted to have my dsl disconnected and its already been 2 months with me calling everyday, till now nanjan pa din. the worse part is that, wala na ako internet yet nabibill pa din ako dahil wala pa daw sa service order!!! PLDT sucks!!!

[newkid]

PLDT is bulok because of their SMART BRo, which is also bulok. They should do someting about it fast because im paying them on time.

[Guest Dobermaxx]

All I can say is the CSR's are idiots. I called las night to report a slowdown in my connection. The first CSR mistakenly told me I was on a plan lower than what I've been on for 4 years, strike one. When I ask how's that possible, he tells me thats what's showing in his records but he cant verify because theyre using a backup system as they are doing their system maintenance and for me to call in the morning, strike two. So I just got off the phone with I think is the dumbest CSR of all. I called and asked what plan was I on, he confirmed I was on the right plan, ok I said, so i'd like to report my internet being slow, it's half of the speed i should be getting. Now I'm a realist, I know that if I get 75 to 80% of my speed I'm happy. Here's where it goes to hell. The guy then tells me that the speed I reported is the speed I should be getting for my plan, which is the 2.2Mpbs plan by the way. The idiot tells me that on my plan the speed is 1Mbps. So of course, I freaked out and demanded to talk to a supervisor. After puting me on hold for 5 minutes he comes back on and says all the supervisors are engaged (gee, I wonder why?). Then he tells me that I was correct and my speed should be 2Mbps. Ok, it's not the 2.2 that PLDT advertises butr what the hell, it's close enough. So finally the dumbass says he'll file a report for my slowdown. I find this really stupid. You have CSR's who don't know what the f#&k is going on. They don't even know their own product line. Seriously, PLDT should get the right information to these people. So now I have to wait for some other dumb s@%t from their Datacenter to call me to confirm my issue. If there was any other provider in my area I would have switched a looooong time ago.

 

Oh, by the way, I managed a support desk for two years. Putting me on hold for 5 minutes then telling me the supervisor isnt available is a crock of s@%t. If the lead knew the CSR didnt know the product info he'd be f#&ked. Obviously he stalled while he got the right info himself. I guess PLDT is scraping the bottom of the barrel when it comes to hiring CSR's.

[pedrupenduku]

hi guys!!

 

I am just wondering, is this always the case for the PLDT DSL service? coz I always here bad things about PLDT DSL service, people kept saying that what the CSR's do is that they file a report, CSR's don't know what they're saying, the system does not show the correct plan the customer is in, the connection is not what they are paying for, the technicians takes very long time to fix the problem, some people even say they've waited for months before the problem is fixed and yet you guys are being billed for all those lost time on your end? how can that be?

 

I was planning to have a DSL at home, but hearing from you guys I don't think I would still want to get a DSL service.

 

also, one more thing, since there are a lot of people having this bad experiences with PLDT DSL service, don't you think it is possible for all of you people to file a complaint about their bad service? instead of doing it by yourselves?

[mr_anderson]

Ay totoo! gago talaga PLDT, tangnang mga yan.9days ng down ang DSL ko sa cafe ndi pa din naayos. Ang ironic dito, ang dami dami pondo para sa advertisement pero mukhang walang pondo para mag hire ng maraming engineers to do repairs. Sa mga taga PLDT. tangnanyo lahat

[webster101]

I'm on PLDT dsl and their system constantly goes on what they call a "lagging" phenomenon wherein you go offline for several minutes before the service goes back again. I've called them numerous times already and they reason out it is a common occurrence and they are working on it. Well it's been months and the "lagging" still occurs daily, seems they work real slllooowww over there. All the PLDT dsl users I know experience the same thing, seems the complaints are falling on deaf ears.

[pedrupenduku]

if there is a common "lagging phenomenon" with PLDT DSL, then how come "NETOPIA" is not experiencing it? is it because NETOPIA is a PLDT company and they are protecting it? and you as their customers who's giving them money are at the bottom of their list? also has anyone of you here ever tried "GLOBE BROADBAND"? is it better than PLDT?

 

just an inquiry...

[crazykalbo]

All I can say is the CSR's are idiots. I called las night to report a slowdown in my connection. The first CSR mistakenly told me I was on a plan lower than what I've been on for 4 years, strike one. When I ask how's that possible, he tells me thats what's showing in his records but he cant verify because theyre using a backup system as they are doing their system maintenance and for me to call in the morning, strike two. So I just got off the phone with I think is the dumbest CSR of all. I called and asked what plan was I on, he confirmed I was on the right plan, ok I said, so i'd like to report my internet being slow, it's half of the speed i should be getting. Now I'm a realist, I know that if I get 75 to 80% of my speed I'm happy. Here's where it goes to hell. The guy then tells me that the speed I reported is the speed I should be getting for my plan, which is the 2.2Mpbs plan by the way. The idiot tells me that on my plan the speed is 1Mbps. So of course, I freaked out and demanded to talk to a supervisor. After puting me on hold for 5 minutes he comes back on and says all the supervisors are engaged (gee, I wonder why?). Then he tells me that I was correct and my speed should be 2Mbps. Ok, it's not the 2.2 that PLDT advertises butr what the hell, it's close enough. So finally the dumbass says he'll file a report for my slowdown. I find this really stupid. You have CSR's who don't know what the f#&k is going on. They don't even know their own product line. Seriously, PLDT should get the right information to these people. So now I have to wait for some other dumb s@%t from their Datacenter to call me to confirm my issue. If there was any other provider in my area I would have switched a looooong time ago.

 

Oh, by the way, I managed a support desk for two years. Putting me on hold for 5 minutes then telling me the supervisor isnt available is a crock of s@%t. If the lead knew the CSR didnt know the product info he'd be f#&ked. Obviously he stalled while he got the right info himself. I guess PLDT is scraping the bottom of the barrel when it comes to hiring CSR's.

 

im just wondering... has anyone using PLDT DSL ever talked to a supervisor on the phone? i mean has that ever happened yet? even on my case, when i started looking for a supervisor, its the same as what happened to chief Dobermaxx. the csr put me on hold for 5 minutes, went back and told me that all supervisors are in a meeting right now. they never let you talk to a supervisor, they just tell you that they will file a report and follow up on the issue, they ask what time you are available but they dont really call you back. you call them to report a NO SYNC, they troubleshoot the browser instead of focussing on the LINE. they are always ready to blame you and your PC. haha! good thing i know a thing or two about DSL since i work as a DSL TSR for a call center. these people should really be trained! gee! also, when customers start asking for a supervisor, they should provide or transfer you to a supervisor.

[Edward_bayagbag]

PLDT ... they sux if only we have an option ryt now

[tsobaxi]

Try watching this: www.callcentermovie.com/movie/movie2.html

 

Baka sa ganyang call center napupunta mga reklamo natin...hehe...para di OT...PLDT sucks!!

[mhengh]

have you guys heard about this WAV. file circulating about a CSR cursing the customer and her crying when the customer cursed her back? it's hilarious!!! they even gave their real names so baka may nakakakilala sa kanila dito...

[sinned8]

nakatawa talaga yun, anak daw ng colonel un lalaki

 

pldt :thumbsdownsmiley:

[jt2003]

THESE PLDT PEOPLE ARE CROOKS! If I sound harsh, that's because I can't get any kind of service from them. I reported the loss of dial tone last Sunday. It's Wednesday now, and there's still no dial tone. You just get the run-around from so-called customer "service" representatives who give no service. I can no longer recall how many times I called from another phone, asking them to attend to the problem. Always the standard answer, but no action. My kids need the line, for heaven's sake! They need it for research on the Internet. PLDT SUCKS.

[Samhain13]

PLDT: fix those lousy DNS servers, why don't you?! Sure, I'm connected to the internet but how do you propose I surf if your servers can't point my computer in the right places?