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The SMART Complaint Thread


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nagpainstall mrs ko ng smart bro wala pang 24 hrs naiinstall ilang beses na syang tumatawag sa tech support dahil matagal daw magconnect sa internet i think it takes 30 minutes bago magconnect, sabi ng tech support baka daw grounded after one day pinuntuhan then sabi grounded nga daw at naayos nman..

 

sa tingin ko problema ng smart bro contractor nila sa installation.. mabilis silang gumawa hindi inaayos ung trabaho nila gusto nila makarami ng installation sa isang araw.. contractor kasi masmarami mainstall masmalaki ang kita..

 

installer din ako ng wireless before pero hindi sa meridian.. wala nman problema sa wireless connection kung maiinstall lng ng maayos at nkatutok tlga ng maigi ung antenna.. babagal lng tlga ang connection kung umuulan kasi interference yun kahit san wireless connection ganun ang resulta.. isa png cause ng pagbagal eh kung ung server or gateway ng internet provider eh congested na..

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Eto lang masasabi ko sa service ng Smart Bro:

 

S ervice sucks

M abagal ang response time

A lways sira ang connection

R aming excuses for poor service

T echnical support walang alam

 

B obo mga telephone agents

R eplace your Smart Bro

O rdinary dial-up na lang

i've been suffering and agonizing with this NOT-SO-SMART BRO service for a little less than one year now....i've made countless calls to their NO-SO-SMART customer not-so-assistance hotline...every time i called, its always a "canned" answer that i would get...before i forget, my problem has never been resolved....i've been complaining since DAY 1.....i'm relieved that i'm almost finally over with the locked-in period...only a few more days of VERY POOR, VERY SLOW, VERY INEFFICIENT NOT-SO-SMART (stupid!) service....i hope my experience doesn't befall somebody else....beware!

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Thanks for the info. What I did was to install rapidleecher to my website na lang .. download the files I want from rapidshare or megaupload and then download then from my server na lang later ..

 

you cannot change your IP since it is obtain automatically... unless you request a public ip address with smart (this will take sometime and cost you)... you obtain your IP address thru smart DHCP server and you notice its a private IP address (not routable in the internet)... NAT (network address translation) will do the job when you do surfing, downloading, etc... your private IP address will be translated to public IP which you will find out what will be your public ip address by checking in this site www.whatismyipaddress.com... also your speed (bandwidth) will depend in your package subscription how fast your download, how many user shared in international bandwidth for this type of access... advantage if you have a committed information rate with your provider that you alone can use that bandwidth and nobody else (again this is costly)... trying accessing off peak and may help a lot...
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  • 3 weeks later...

been using smart bro for a yr...the first couple of months was appalling due to "technical activities" and/or upgrades to the system. the succeeding months were fine for a not so super user like me with occasional down time in their service. for this, you'll need to call technical support to effect a billing adjustment which can be a hassle at times...the thing is you're locked in for a year when you subscribe so i guess that leaves you with no choice but to complain.now, they have a promo til may 07 - one monthly service free waived if you paid the march - may bills on time...our bro is smart enough to listen and pacify us lil children :)

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  • 2 weeks later...
  • 3 weeks later...

NUNG UMUWI AKO PROVINCE OK NAMAN SMART WIFI SA BAHAY AS IN ANG BLIS 40-50KB/S DOWNLOAD WOW SABI ASTIG AH DATI KZING BAGAL NG DIALUP SINETUP KO NETWORK NG TATLO NA KAPITBAHAY NAKIKABIT POCHA UNG MGA BAHAL SOBRANG LALAYO BIRUIN MO 90M CABLE ANG LAYO ANG GINAMIT KO UNG ISA 50M AT UNG ISA 20M LANG

 

EDIMAX ROUTER AT LOTS LOTS LOTS OF CABLES

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