reviews The PLDT Complaint Thread

[Nash David]

NTC response is usually they refer your complaint to the subscriber first. Now that will take time cause as we all know PLDT means Pu***** Lahat Dito T_nga. If not satisfied with their response, you can elevate this again to NTC. Unlike ERC where electric service providers like Meralco are measured accordingly through Philippine Distribution Code and Magna Carta for Electricity Consumers, telecommunication service providers has lax measures to ensure prompt response to customer complaints unlike ERC. Maybe our lawmakers or NTC should come up with a similar mandate as ERC that is pro-consumer. The rates they charge should be Performance Base Rate so they will be mandated to improve customer service instead of just relying on the premise of for marketing strategy sake only. PLDT is already a complacent company that does not care if people would avail their service or not they will still survive. By imposing a Performance Base Rate scheme on all telecommunications company, they will ensure consumer satisfaction because the rates they are going to charge will be under scrutiny of both the NTC and Consumer Satisfaction Index (CSI).

 

Medyo malalim na Ingles ko tama na.

 

"Pangarap kong tuparin ang mga Pangarap mo" - Pichay

[knutt]

heard the pcmcia card they give out isnt that good .. 3 times replaced na ... they say really there is a problem with the card

[butchick]

question:

can i use WeRoam using my Playstation Portable to access the net?

[The_Lubricator]

May kagulangan talaga ang PLDT. Eto, di namin nabayaran yung bill, kaya pinutol nila pagkatapos ng 2 buwan. Pero, tuloy-tuloy ang pag-singil sa amin. Isipin mo, sinisingil ka dun sa hindi mo ginamit. Tama ba yan? Meron na bang taong nagsampa ng kaso sa PLDT nang dahil dito? Mukhang wala pa dahil yang gawain nilang iyan, mukhang tuloy-tuloy pa rin. Meron din kaming kapitbahay na ganyan din ang sinapit na kapalaran dun sa punyetang PLDT na yan. Tapos, bigla kaming nakatanggap ng pag-aareglo mula sa abogado ng PLDT na pwede na daw kahit kalahati na lang ng paguutang namin. Eh, talagang gaguhan na ito. Tapos, hindi lang blacklisted ang bahay/address mo sa PLDT, blacklisted ka rin sa mga credit card. Isa lang yan sa mga pang-aapi na nagaganap sa lipunan natin. Ang mga makapangyarihan, nagsasamantala sa mga hindi makapalag.

[NightWingX]

Kung ayaw mo sumakit ulo mo. Stay away from pldtdsl! :thumbsdownsmiley:

[brianicaro]

Grabe ang PLDT, bagal ng service and yung mga CSR nila parang walang alam. Nag sisisi ako bkt PLDT DSL pa ang pinakabit ko.

1 week na yung DSL ko, until now im getting 53-55.6kbps, eh ang plan ko yung 999. Bwisit talga.

[chinitoguy]

parang nga ang bagal ng pldts dsl am using 1995/ month pero those using 999/ month same lang bilis minsan mas mabilis pa. am changing isp soon

[jerzz]

pldt service? meron ba?

 

nasira dsl ko sa bahay last thursday, called up sabi may papapuntahing technician.

 

until now wala pala buti na lang umakyat ako sa kisame and found out nasira mga cable nila so i replaced it myself.

[SPO1]

before you apply in any telco provider for a dsl service,ask first if they have CIR in any plan you want to get. Usually what is being advertised are the burst speed and not a CIR.

 

Upto 1Mbps =meaning at some point in time you could peak @ 1Mbps but thats just for a while (seconds) then back to normal speed (CIR)

[chipmaker]

baka naman hindi pa NGN yung pldt dsl line nyo?

 

my stats for today:

 

http://www.speedtest.net/result/159996032.png

 

btw, i'm on plan 1995. advertised speed is 2.0Mbps, but i'm not complaining... gets the job done!

Edited July 25, 2007 by chipmaker

[XTC]

my stats for today plan 999.

 

http://www.speedtest.net/result/160067963.png

[chipmaker]

my stats for today plan 999.

 

http://www.speedtest.net/result/160067963.png

 

woah!!!

 

on second thought... magko-complain na nga ako!!

 

[chi-noy]

sablay pa din pldt!

[chi-noy]

pldt walang kwenta....

[XTC]

http://www.speedtest.net/result/162869732.png