reviews The PLDT Complaint Thread

[I am Grumpy]

in addition to my earlier post, when i was assigned to the alcatel network, i have probems keeping my dsl connection active. there are certain days that i cannot hook-up with the system. my best speed is around 172 kbps which is less than 50% of the 384 kbps being promoted by pldt. due to incessant complaining, they shifted my connection to the nortel network. its been 7 days since i was transferred, now my connection speed is faster (first time i got 770 kbps) than before. but still there are times when i cant even log on to the network. :thumbsdownsmiley:

[ric2000]

my connection speed is suppose to be up to 384 but I only get 191 and a lot of "we will check your line sir" from PLDT, very unprofessional.

[BnF95]

The trick to this, is to file an official complaint, in writing, with a receive letter, directly to their business office.

 

I do this everytime there is a problem with my phones or with the DSL connection. At first they didn't take it too seriously, but after my lawyer filed a suit against them, they learned to respond very fast when I complain about my phone lines.

[SPO1]

my connection speed is suppose to be up to 384 but I only get 191 and a lot of "we will check your line sir" from PLDT, very unprofessional.

<{POST_SNAPBACK}>

 

 

sir,

 

did you ask before you applied your DSL kung yung 384 eh guaranteed speed or burst speed lang? at kung ano ang CIR(Commited information Rate) para sa 384 DSL nyo?

 

thanks

[I am Grumpy]

sir,

 

did you ask before you applied your DSL kung yung 384 eh guaranteed speed or burst speed lang? at kung ano ang CIR(Commited information Rate) para sa 384 DSL nyo?

 

thanks

<{POST_SNAPBACK}>

 

 

for your info the standard CIR is 80% of the guaranteed speed. so that 384 should have a minimum speed of 307 at any given time. you can ask the pldt dsl hotline 172 about this info

[SPO1]

for your info the standard CIR is 80% of the guaranteed speed. so that 384 should have a minimum speed of 307 at any given time. you can ask the pldt dsl hotline 172 about this info

<{POST_SNAPBACK}>

 

Sir are you sure about this? I will try to get the email on the advisory regarding the CIR on every DSL package and i could forward it to you if i could still find it. Or you can double check it again on business centers of PLDT

Edited June 11, 2006 by SPO1

[lyonhart17]

im a dsl 999 subscriber...ok naman..nawawala minsan ndi naman lagi...pero gnun tlga kahit sa globe, smart, etc...

[Bisdak88]

for your info the standard CIR is 80% of the guaranteed speed. so that 384 should have a minimum speed of 307 at any given time. you can ask the pldt dsl hotline 172 about this info

<{POST_SNAPBACK}>

 

You could be correct on that, but the thing is ADSL connection (if I am not mistaken all providers) does not provide a Guaranteed CIR., what are being advertise for DSL's and same for dial-ups are only the maximum burst you could get.

 

As I have pointed out in other related threads, ADSL subscribers are shared bandwith, especially if you have a dynamic I.P.

 

If you really want fast service, better get a SDSL service (not sure who are offering aside from one I know but got a lousy outside plant facilities) and specify for a guaranteed C.I.R. Or Subscribe to a dedicated bandwith if you can afford it.`

[missmanners]

my landline has been down for the past 10 months and pldt still CHARGES me every month.

 

pucha.

[BnF95]

my landline has been down for the past 10 months and pldt still CHARGES me every month.

 

pucha.

 

Write a letter of complaint, make sure you have a received copy signed and dated, do it again once or twice, then have your lawyers do the talking. :boo:

[jobim]

I'm an avid user of WiFi in those starbucks and seattle's best coffee shops and I think it's ok. Now here comes PLDT Weroam which promises wireless internet access anywhere anytime.  Have any of you tried this service?  How is it compared to WiFi in terms of speed and ease of access?

<{POST_SNAPBACK}>

 

When you subscribe yo Weroam, you have to ways of connecting to the internet... if you are in one of the 300 WIFI hotspots, you can connect to through WIFI. You are given a user ID and password upon subscription. When you're not in a hotspot, you can use GPRS, which is very slow, slower than dial-up speed, in my experience. You can use GPRS anywhere as long as there's a SMART signal.

[mhengh]

been two weeks now and PLDT has failed to send a technician to replace/fix my modem...puro follow-up phone calls lang...wala talagang kwenta!!!

[BnF95]

been two weeks now and PLDT has failed to send a technician to replace/fix my modem...puro follow-up phone calls lang...wala talagang kwenta!!!

If it's just calls, they won't really speed up the service, go to one of their business centers with a written complaint (in duplicate for a received copy mind you). Do it twice, then ask a lawyer to do the third follow up, does wonders. :thumbsupsmiley:

[I am Grumpy]

If it's just calls, they won't really speed up the service, go to one of their business centers with a written complaint (in duplicate for a received copy mind you). Do it twice, then ask a lawyer to do the third follow up, does wonders. :thumbsupsmiley:

<{POST_SNAPBACK}>

 

 

better yet, just write a letter to the public forum in any major newspaper so that the issue will be publicized. if you want to push it further, write a letter of complaint to the department of trade and industry copy furnished the NTC. i believe that would speed up the service :thumbsdownsmiley:

[nyuch]

I think globe is offering a hispeed wreless internet access. im not sure if it's the 3.5G that theyre talking about