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The GLOBE Complaint Thread


^ED^GE^

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SMART and GLOBE came out with their respective 24/7 but no comparison sa sun...

sa smart u need to txt the number ur calling and they will conect u.. labu noh...

pautot lang yan ng globe n smart...

i dare them to come up sith something equal with sun...

 

Pareng EDGE long time no hear a!

 

Have you find out the mechanics of the new Globe "24/7" or Globe all you can? Give us a briefer naman o!

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globe really sucks. matagal na yan

eto.

 

2 of my post paid lines will be expiring on april.  tumawag na ko, wala daw free phone  (na nyo!,plan 1200 at 500 wala kahit 5110i)  :evil:

kaso pag smart bangenge gprs.

 

pag sun naman bangenge signal.

 

kapitan jackal- my brother! You must back read some of my complaints pati na sa "which telecom provider gives you value for money". I have stated that I have 5 lines (at that time) and my total billing is 8,000 to 15,000 a month! Ako na nga hindi nga nabigyan din! :grr:

 

Pareho tayong hindi "Platinum" kaya ganun ang trato nila! :grr: :grr:

 

E pano, "poor" lang raw tayo! :thumbsdownsmiley:

 

GLOBE FOR GOOD-BYE! :thumbsdownsmiley:

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oo nga mukhang lumalabo ng loyalty ko sa globe. im cutting off one line na. text ka sa 2312 walang reply. call ka sa 211 busy WTF! ano kaya problema ng globe?

 

 

As usual pare, they think they don't need non-platinum subscribers like us. Sabay magaling na binago nila 211 system nila. Before the 211 was exclusive for balance checking and other customer service related subject, but they added something else na di ko na pansin- ayan over loaded din sila despite not having a 24/7 program yet. :angry:

 

Now the have it- mas lalo pa! :grr:

 

The worst part of this Smart and Globe offered their version of 24/7 to prepaid customers only. Leaving us post paid over charged! Reasoning that most of the postpaid are under contract. Ergo fix term. Di ganuon kadali kumalas sa kanila. para sa kanila pwedeng pwede tayo gatasan nang husto! :grr: :grr: :thumbsdownsmiley:

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This is a good thread I'm deciding to switch to sun. Mahirap na kasing ibudget ang 500 prepaid ng globe?!!!

 

Pare advice lang, you should have a back-up kasi nga hilaw pa ang Sun. Pero am sure you'll realize some savings once you can persuade your ka-text and ka-call to have their own respective Sun sim.

 

there are times when its still hard to call and text using Sun. That's when you need your back-up.

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true! 150 lang unlimited na ang text mo for 1 month.. if youre a heavy texter! 350 naman for 1 month if u like both text and call.. however... there are times it takes time for u to get connected.. but atleast, THERE ARE NO REGISTRATION!

 

As usual, I agree with cho! :D

 

When you say unlimited, it should be with ifs or buts! :angry:

 

Globe and Smart offers unlimited similar to Sun but with many conditions that can make your head spin!

:sick:

Again, as the great Colonel Sanders of the Kentucky Fried Chicken fame said -K.I.S.S. (Keep It Simple, Stupid!) ;)

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*OT*

 

Correct me if i'm wrong, did Sun reduced the unlimited call duration days from 10 days to 7 days for P100? Im a bit confused since all i know is that P100 24/7 is good for 10 days, i checked their site and it says for 7 days only

 

100 for 24/7 card may be for unlimited text and call and the other 150 is 24/7 for unlimited text for one month.

 

They still have the 250 unlimited call and text unlimited.

 

It's like giving people more choices either some prefer to spend only 150 yet want to enjoy unlimited text or all the way with 250 24/7 call and text.

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i came across this thread sa isang forum. paste ko na lang dito. (mods... i hope ok lang, info naman e)

 

read on....

 

--------------------------------------

 

Globe Prepaid launches the ALL YOU WANT PLAN where subscribers can enjoy UNLIMITED CALLS* & TEXT for only P300 for 30 days!

 

Text ALLUWANT to 2870.

 

*VOICE call will last for 30 minutes only.

 

KEYWORD

DESCRIPTION

 

300

To activate

 

STATUS

To get the number of days remaining in the Plan

 

REMOVE

To cancel registration. Note that the 300 value that was deducted from the account for the GLOBE ALL U WANT Plan will not be returned.

 

INFO

To get list of keywords available

 

 

 

 

SMS RATES:

 

 

 

P1.00/text - ONLY THE STATUS KEYWORD IS CHARGED.

 

 

 

OTHER KEYWORDS ARE FREE

 

 

--------------------------------------------------------------------------------

 

Please be advised that Globe's All You Want promo will be on soft-launch tomorrow, March 23, 2005. There will be no communication to the public. For inquiries regarding the promo, you may inform them about the details of the promo.

 

Please be guided with these spiels:

 

1. Is it true that Globe Prepaid subscribers may now enjoy unlimited calls and text?

 

Yes, Globe Prepaid subscribers may enjoy unlimited calls and text for only P300 days for 30 days.

 

[Please refer to Globe's All U Want FAQ's.]

 

2. Why are there no announcement regarding this promo?

 

We will announce this promo very soon. Please watch out for announcements in the coming days. In the meantime, you can already start enjoying the service by texting ALLUWANT to 2870.

 

3. Why do I get the message "Sorry, this service is currently unavailable. Please try again later."?

 

Mr./Ms. ___________, there are a number of customers whose registrations are currently being processed. For your convenience, please try again after an hour. Thank you.

 

 

--------------------------------------------------------------------------------

 

PROMO MECHANICS:

 

1. This promo is open to all GHP Prepaid subscribers including SIM swappers.

 

2. GHP Prepaid subscribers must REGISTER first to avail of the promo. The account balance should be at least Php 301 when they register to the promo.

 

Text 300 to 2870.

 

3. The amount will be deducted automatically from the existing balance. GHP Prepaid subscribers must maintain a minimum account balance of 1 to enjoy the promo.

 

4. A confirmation message will be sent to inform subscribers to wait for an activation message within 24 hours. This activation message will inform them that they can already start using the Plan as well as its expiry date and time.

 

5. Registering to the promo will NOT change the load expiry. The load expiry will be dependent on the last reload made.

 

for the FAQ's

 

for the reply messages

 

 

--------------------------------------------------------------------------------

 

IMPORTANT REMINDERS FOR AFTER-SALES HANDLING:

 

1. The Globe All You Want Plan will not be available while on international roaming mode from registration to text/voice.

 

2. Existing GLOBE ALL U WANT subscribers who are roaming will not be able to enjoy the Plan but will be made available to them once they return to the Philippines as long as they are within the subscription period.

 

3. The Globe All You Want will not be available to G2P subscribers while on prepaid mode.

 

4. If the balance reaches zero while enrolled in the Plan, subscribers will NOT be able to make unlimited calls and text to other GHP subscribers. They will need to reload and maintain a minimum balance of P1 while enrolled in the promo to enjoy unlimited call and text to other GHP subscribers.

 

 

--------------------------------------------------------------------------------

 

COMPARATIVE ANALYSIS:

 

GLOBE'S ADVANTAGE:

 

> GHP has LONGER duration when making a GHP-GHP call. Enjoy 30 minutes of being connected to your family or friends!

 

> GHP-GHP calls are FASTER to make, no access codes to memorize!

 

Our advantage over SUN:

 

> Globe enrollment is easier because you just need to text to activate vs. Sun's special call cards

 

> Duration of GHP-GHP Calls is 30 minutes vs. Sun's 15 minutes

 

> GHP has only ONE PLAN to enjoy unlimited call & text

 

Our advantage over SMART:

 

> GHP enrollment is easier because you just need to remember ONE access no. vs. Smart's different access numbers for text or call

 

> GHP offers Unlimited Call and Text vs. Smart's Call or Text

 

> Duration of GHP-GHP Calls is 30 minutes vs. Smart's 5 minutes

 

> GHP-GHP calls are faster to make, no need to memorize access numbers! With Smart, if you call another Smart subscriber, you need to pass through an Access No. and wait for a call back before you can actually talk to the person you called.

_________________

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