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The GLOBE Complaint Thread


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stupid management of globe for putting the blame on its customer's behavior... they probably realized that they will start losing their post-paid customers if they continue this scheme... just imagine if they decided to make permanent their offering... why stick with the post-paid plan when you can convert to a pre-paid & subscribe to their unlimited scheme... you'll save a lot from this... especially you know that majority of your contacts are already in the network... :rolleyes: :rolleyes: :rolleyes:

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Globe to stop unlimited service promo

By ANNA BARBARA L. LORENZO, Reporter

 

Ayala-led Globe Telecom, Inc. is ditching the "buffet" pricing scheme, leaving what is seen to be a new niche in the telecom market in the hands of its competitors.

 

After a month-long unlimited call and text promotion for the Touch Mobile brand, Globe President Gerardo Ablaza said the offering resulted in service quality which is "not acceptable" for the second largest cellular player. "In our experience, we could see that the behavior of our consumers with the unlimited promo brings about a quality performance similar to our competitors’, which is not an acceptable level of quality for us," he told reporters following Globe’s annual stockholders’ meeting yesterday.

 

Mr. Ablaza said the company has no plan to continue the unlimited call and text promo for Touch Mobile.

 

Globe joined the price war last month through Touch Mobile for a subscription fee of P300 valid for 30 days.

 

The offer was similar to the 24/7 unlimited plan of Gokongwei-led Sun Cellular. Smart Communications, Inc., the leading mobile player, launched its own unlimited promo immediately after Touch Mobile announced its plan.

 

Mr. Ablaza said the promo allowed the company to study the market’s behavior. "Pricing is an evolving situation. We tried to understand the behavior of consumers in the unlimited model and in our conclusion, this kind of pricing paradigm is unsustainable if we are to commit to a certain minimum level of quality any consumer is entitled to," he said.

 

With proof that unlimited mobile communications services result in network congestion, Globe urged the National Telecommunications Commission (NTC) to be "fair and consistent" in implementing service standards.

 

As regulator, the NTC sets the standards requiring telcos to have a success rate of 97% and a drop call rate of 5%.

 

Mr. Ablaza recalled that some years back, the NTC warned Globe it would be stopped from selling its services if it fails to improve its network. "We are not saying that they [rivals] should not exist. We just want fairness and consistency and that they be subject to the same rules," he said.

 

An analyst said Globe’s trial period for the unlimited services showed it would be better for the company to just focus on its own market segment. "It was a test on their part to see if they could tap the low end of the market. This is an indication they were not that successful. It would be wise to concentrate on their niche, the high-end users, to generate revenues," he said.

 

Mr. Ablaza said subscriber take-up this year is not expected to be as robust as in the previous years as cellular penetration rate nears 40%. He said the promo for Touch Mobile was not intended to get more new subscribers.

 

"Mobile growth in the next 12 to 18 months is not likely to continue at the same pace that we saw in the past four years. The driver of the business will not be focused on subscriber growth. We should start looking at usage and the revenues we generate and not on the subscriber base."

 

Meanwhile, Chief Finance Officer Delfin Gonzalez said Globe will settle at least $170 million worth of loans maturing this year.

 

The company, which makes an average of $600 million in cash from operations, will pay the debts with internally generated funds.

 

With the strengthening of the local currency against the dollar, Mr. Gonzalez said Globe is likely to book between P450 million and P500 million in forex gains.

 

"Half of our loans, about $450 million, is still exposed to dollars. With every P1 appreciation, we will have P450 million to P500 million in forex gains," Mr. Gonzalez said.

 

He said there will also be forex losses on dollar revenue side but said it will just have a minor impact since the company makes only about $60 million in dollar-denominated sales quarterly.

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Globe to stop unlimited service promo

By ANNA BARBARA L. LORENZO, Reporter

 

Ayala-led Globe Telecom, Inc. is ditching the "buffet" pricing scheme, leaving what is seen to be a new niche in the telecom market in the hands of its competitors.

 

After a month-long unlimited call and text promotion for the Touch Mobile brand, Globe President Gerardo Ablaza said the offering resulted in service quality which is "not acceptable" for the second largest cellular player. "In our experience, we could see that the behavior of our consumers with the unlimited promo brings about a quality performance similar to our competitors’, which is not an acceptable level of quality for us," he told reporters following Globe’s annual stockholders’ meeting yesterday.

 

Mr. Ablaza said the company has no plan to continue the unlimited call and text promo for Touch Mobile.

 

***********reading between the lines-SUKO NA KAMI! 'DI NAMIN KAYA ANG SUN, KASI LILIIT ANG KITA NAMIN!!!!! GAGO PALA MGA SUBSCRIBERS NAMIN, IMAGINE KINAGAT NGA ANG PROMO NAMIN, AYAN NAKITA TLOY ANG BULOK NA SYSTEMA NAMIN!!!!!!

 

Globe joined the price war last month through Touch Mobile for a subscription fee of P300 valid for 30 days.

 

The offer was similar to the 24/7 unlimited plan of Gokongwei-led Sun Cellular. Smart Communications, Inc., the leading mobile player, launched its own unlimited promo immediately after Touch Mobile announced its plan.

 

Mr. Ablaza said the promo allowed the company to study the market’s behavior. "Pricing is an evolving situation. We tried to understand the behavior of consumers in the unlimited model and in our conclusion, this kind of pricing paradigm is unsustainable if we are to commit to a certain minimum level of quality any consumer is entitled to," he said.

 

With proof that unlimited mobile communications services result in network congestion, Globe urged the National Telecommunications Commission (NTC) to be "fair and consistent" in implementing service standards.

 

**********reading between the lines-NOW THAT WE DREW THE LINE IN THE SAND WHEN IT COMES TO MAKING OUR TREMENDOUS PROFIT SMALLER AND STOP COMPETING WITH SUN, WE ENCOURAGE THE NTC TO LOWER THE BOOM ON SUN.  'DI NAMIN KAYA PAG MALIIT ANG TUBO- KAILANGAN NAMIN NG LIMPAK NA SALAPI DAHIL SA SUWELDO NAMIN!!!!!!!!!!!!!!!!1

 

As regulator, the NTC sets the standards requiring telcos to have a success rate of 97% and a drop call rate of 5%.

 

Mr. Ablaza recalled that some years back, the NTC warned Globe it would be stopped from selling its services if it fails to improve its network. "We are not saying that they [rivals] should not exist. We just want fairness and consistency and that they be subject to the same rules," he said.

 

An analyst said Globe’s trial period for the unlimited services showed it would be better for the company to just focus on its own market segment. "It was a test on their part to see if they could tap the low end of the market. This is an indication they were not that successful. It would be wise to concentrate on their niche, the high-end users, to generate revenues," he said.

 

*************reading again between the lines- IF YOU READ EARLIER POST (BACK READ IF YOU WISH) TIME AND AGAIN, GLOBE PREFERS TO DEAL WITH PLATINUM HOLDERS!  NEVER MIND THE PRE-PAID NEVER MIND FOR THE ACCOUNTS LOWER THAN p4,999.99!  UTOT LANG SILA, WE DON'T NEED THEM!

 

Mr. Ablaza said subscriber take-up this year is not expected to be as robust as in the previous years as cellular penetration rate nears 40%. He said the promo for Touch Mobile was not intended to get more new subscribers.

 

"Mobile growth in the next 12 to 18 months is not likely to continue at the same pace that we saw in the past four years. The driver of the business will not be focused on subscriber growth. We should start looking at usage and the revenues we generate and not on the subscriber base."

 

****************WE ADMIT THAT WE ARE LOSING MORE SUBSCRIBERS SINCE WE ARE NOT WILLING TO MEET AND MATCH THE OFFERS OF THE COMPETITION.  THEREFORE, WE ARE EXPECTING FEWER SUBSCRIBERS WHO ARE STUPID ANYWAY TO NOTICE THAT WE OVERCHARGE THEM FOR OUR SUBSTANDARD SERVICE VIA OUR CRUDE AND RUDE CUSTOMER AND MARKETING PERSONNEL!

 

Meanwhile, Chief Finance Officer Delfin Gonzalez said Globe will settle at least $170 million worth of loans maturing this year.

 

The company, which makes an average of $600 million in cash from operations, will pay the debts with internally generated funds.

 

With the strengthening of the local currency against the dollar, Mr. Gonzalez said Globe is likely to book between P450 million and P500 million in forex gains.

 

"Half of our loans, about $450 million, is still exposed to dollars. With every P1 appreciation, we will have P450 million to P500 million in forex gains," Mr. Gonzalez said.

 

He said there will also be forex losses on dollar revenue side but said it will just have a minor impact since the company makes only about $60 million in dollar-denominated sales quarterly.

 

Open admission that they are making tons of money, but not for long! The exodus continues! People aren't as dumb as they think!

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hahaha! nakakatawa!!!

 

HINDI naman pala nila kaya.. bakit sumabak sila? alam pala nila na ndi sila ARMED for the" WAR" at alam nila na maraming mamamatay na sundalo sa partido nila... why risk?

 

tapos ngayong HINDI sila maka keep up sa WAR... nag ngingitngit sila?!

sino bang sira ulong gumaya at ndi handa?! DUH!!!!

 

una, galit sila sa SUN for doing the 24/7.. both SMART and Globe.. went to NTC pa! may argument.. hearing.. then... GINAYA nila... kanya kanyang version... tapos.. ndi naka PANTAY sa competition... reklamo na naman!.. Sumbong ulit sa NTC... hindi ba mas ginagawa nilang katawa tawa sarili nila?THEY ARE MAKING A TOTAL FOOL OUT OF THEMSELVES! in the first place... dapat ndi na sila gumaya pa sa scheme! halatang TALO kasi... pathetic pa!

 

sinisi pa sa QUALITY.. kasi nagsusuffer... eh the buttomline lang... THEY SIMPLY CANNOT KEEP UP!

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hahaha! nakakatawa!!!

 

HINDI naman pala nila kaya.. bakit sumabak sila? alam pala nila na ndi sila ARMED for the" WAR" at alam nila na maraming mamamatay na sundalo sa partido nila... why risk?

 

tapos ngayong HINDI sila maka keep up sa WAR... nag ngingitngit sila?!

sino bang sira ulong gumaya at ndi handa?! DUH!!!!

 

una, galit sila sa SUN for doing the 24/7.. both SMART and Globe.. went to NTC pa! may argument.. hearing.. then... GINAYA nila... kanya kanyang version... tapos.. ndi naka PANTAY sa competition... reklamo na naman!.. Sumbong ulit sa NTC... hindi ba mas ginagawa nilang katawa tawa sarili nila?THEY ARE MAKING A TOTAL FOOL OUT OF THEMSELVES! in the first place... dapat ndi na sila gumaya pa sa scheme! halatang TALO kasi... pathetic pa!

 

sinisi pa sa QUALITY.. kasi nagsusuffer... eh the buttomline lang... THEY SIMPLY CANNOT KEEP UP!

 

MISMO! Kailangan pa bang imemorize yan?! Open admission sa talo nila di ba?

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tas ngayon halungkatin natin ang nakaraan issues?! oh my!

 

Mr. Ablaza recalled that some years back, the NTC warned Globe it would be stopped from selling its services if it fails to improve its network. "We are not saying that they [rivals] should not exist. We just want fairness and consistency and that they be subject to the same rules," he said.

 

 

nag iimprove naman ang services ng sun eh! I can see the improvement! right after the 15 minute call, nakakatawag agad kaming sun to sun!

fairness? they imitated 24/7's sun... may narinig ba silang anggal sa SUN for making a version of their service? kahit nga yung smart's 25/8 na downright.. spin off ng 24/7 wala silang narinig....sa competition...

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sun rules! it outshined the big companies! kahit si kalbo lang ang nag endorse.. kita mo nga naman! kaya siguro kalbo ang pinili nila noh! ayan! nag shine tuloy! naliwanagan lahat ng PLATINUM sa kabila at sumanib sa SUN... nag reflect siguro bunbunan ni JR sa mga kalaban! nasilaw sa ganda ng sinag... at sumapi sa SUN!

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I'm not a heavy celphone user so my primary consideration is a good network. Ayoko ng minsan na lang nga ako tatawag, di pa makaka connect. I'm not yet ready to drop Globe for Sun. But I sure hope Sun continues to improve its network para mas maganda ang competition. I think eventually magpa-pantay pantay din ang mga rates ng 3.

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but its true. Customer Service of GLOBE really sucks! when they say they'll call you again regarding ur concern, its not true even if u wait for a year.

 

i only want their service is IDD. much affordable that smart. funny to see my phone is Smart Amazing Phone, but Globe is my carrier.

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but its true. Customer Service of GLOBE really sucks! when they say they'll call you again regarding ur concern, its not true even if u wait for a year.

 

i only want their service is IDD. much affordable that smart. funny to see my phone is Smart Amazing Phone, but Globe is my carrier.

 

 

Their customer service and marketing sucks big time! That's the reason I (partially) switched and in the end saved 20-25% of my cellphone bills!

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sun rules! it outshined the big companies! kahit si kalbo lang ang nag endorse.. kita mo nga naman!  kaya siguro kalbo ang pinili nila noh! ayan! nag shine tuloy! naliwanagan lahat ng PLATINUM sa kabila at sumanib sa SUN... nag reflect siguro bunbunan ni JR sa mga kalaban! nasilaw sa ganda ng sinag... at sumapi sa SUN!

 

matindi ata galit ni cho_clitz sa globe :D

 

very true abt globe's rude customer service.

buti na lang may alternative cellphone service provider.

kundi tiis sa wlang wentang globe.

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matindi ata galit ni cho_clitz sa globe  :D

 

very true abt globe's rude customer service.

buti na lang may alternative cellphone service provider.

kundi tiis sa wlang wentang globe.

 

 

She's not alone! :angry:

 

Feeling kasi ng Globe, we only need to take care of our Platinum subscriber. The rest including the pre-paid and the accounts below 4,999.99 is not worth our effort :grr:

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