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The GLOBE Complaint Thread


^ED^GE^

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BITTER rivals!!!hahaha! ndi ba sila kinikilabutan sa ginagawa nila?! gaya gaya na nga, sobrang hirap pa.. ngayon.. blockage naman ginagawa! HAHAHA! sourgraping ba?! marami na kasi lumilipat sa kabila! cant take some healthy competition! napaghahalatang GARAPAL sa PERA!

 

You said it princess!

 

If they would have treated their customers better, then there would have been the loyalty factor. This applies moreso with Globe! :sick:

 

What is NTC doing about it? :grr:

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i needed a handset to replace my previous unit....

 

'went to globe bussiness center yesterday to have one of my line subscription cut sana. I'm planning to switch to smart na primarily because of the feedbacks that I read here (although i've had had no severe experiences as those mentioned here) - I believe more on prevention than cure :P

 

'yun lang when I went to smart andaming tao (as in masa!- well i'm one of them so i had no problems with that)... the thing is sa reception area pa lang nagkakagulo na sa pagkuha ng number que. I had my number and i was patiently waiting when I saw "several" people who breaks into the que as they showed their company ID to the customer service reps. These reps naman enteratined them (without hesitation) as if they were VIPs. So I said to myself, "Hell this is like Globe treating/prioritizing their Platinum members above everyone else!" as posted in this tread. This really turns me off.

 

So I went to globe na muna while waiting for the long que sa smart. When I was about to have my line (lowest plan 500) disconnected the customer care attendant suggested for me to check on globe's loyalty program muna since that particular line has been in subscription for quite a while na. Baka daw may mga perks o freebies na makukuha sayang naman. True enough, they were offering me a bill rebate. While all of these are going on, a subscriber with a waiting number that is lower than mine approached my attendant and said she was missed out cause she stepped outside for a while. The attendant politely refused her and informed her that she had to get another number and start from the end of the que ulit in fairness to those who patiently waited for their turn. Naturally the customer was irrate. But I felt that it was the right thing to do.

 

So I ended up applying for a higher globe plan instead of going for smart. Sad thing about globe kasi is they don't have retention programs where you could opt to get new handsets after your 2 years contract. I am not a globe fanatic pa din but in this instance, i'd choose globe over smart without winking an eyelash :D I'll be getting a low plan sun as well this week and see how it goes...

 

this is In My Humble Experience lang.. I don't mean to demean anyone.. again, I may just be at the right place at the right time :)

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i needed a handset to replace my previous unit....

 

'went to globe bussiness center yesterday to have one of my line subscription cut sana.  I'm planning to switch to smart na primarily because of the feedbacks that I read here (although i've had had no severe experiences as those mentioned here) - I believe more on prevention than cure  :P

 

'yun lang when I went to smart andaming tao (as in masa!- well i'm one of them so i had no problems with that)... the thing is sa reception area pa lang nagkakagulo na sa pagkuha ng number que.  I had my number and i was patiently waiting when I saw "several" people who breaks into the que as they showed their company ID to the customer service reps.  These reps naman enteratined them (without hesitation) as if they were VIPs.  So I said to myself, "Hell this is like Globe treating/prioritizing their Platinum members above everyone else!" as posted in this tread.  This really turns me off.

 

So I went to globe na muna while waiting for the long que sa smart.  When I was about to have my line (lowest plan 500) disconnected the customer care attendant suggested for me to check on globe's loyalty program muna since that particular line has been in subscription for quite a while na. Baka daw may mga perks o freebies na makukuha sayang naman.  True enough, they were offering me a bill rebate.  While all of these are going on, a subscriber with a waiting number that is lower than mine  approached my attendant and said she was missed out cause she stepped outside for a while.  The attendant politely refused her and informed her that she had to get another number and start from the end of the que ulit in fairness to those who patiently waited for their turn.  Naturally the customer was irrate.  But I felt that it was the right thing to do. 

 

So I ended up applying for a higher globe plan instead of going for smart.  Sad thing about globe kasi is they don't have retention programs where you could opt to get new handsets after your 2 years contract.  I am not a globe fanatic pa din but in this instance, i'd choose globe over smart without winking an eyelash  :D  I'll be getting a low plan sun as well this week and see how it goes...

 

this is In My Humble Experience lang.. I don't mean to demean anyone.. again, I may just be at the right place at the right time :)

 

Your inputs are valuable for all to see.

 

At least your satisfied with a rebate.

 

Me? got insulted by it! Kasi nga sa sami kong line 5 lines (before) with total billings up to 15,000 a month to a low of 8,000 a month, they offered me 5,000 rebate in 6 gives! Kala mo nila sa kin appliance? Bwa-heh-heh!

 

Hindi lang yon- grabe umasta ang customer service nila- If you back read you'll find out!

 

Anyway, I'm haappy now. I still have my last 4 globe lines all downgraded to 500 plan from 2500 plan. I now use Globe as my back-up and my main would be my 3 new Sun lines (2 unit with 1,000 plan and 1 unit at 2,000 plan.). My billings for Globe now is 1,100 kasi may refund from my former deposit. But if we apply it strictly it will end up 2,600 and my Sun billings total of 4000 thats a grand total of 6,600! Or a savings of 1,400 a month! Lumiit lang ang kita nila sa akin!

 

Can't wait to get my Globe disconnected. Just waiting for the conracts to end soon!

 

Will just get pre-paid since I can stretch the 300 load to 2 months! Lalong liliit ang kita nila sa kin!

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Your inputs are valuable for all to see. 

 

At least your satisfied with a rebate.

 

Nope I did not go for the rebate.. although what they were offering me was a bit higher... i still had that line cut since I applied for a new line naman...

 

Can't wait to get my Globe disconnected. Just waiting for the conracts to end soon!

 

Will just get pre-paid since I can stretch the 300 load to 2 months! Lalong liliit ang kita nila sa kin!

 

 

300 for 2 months??? :boo: whoa! you have to teach me how to do that without going "unlimited" :)

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Nope I did not go for the rebate.. although what they were offering me was a bit higher... i still had that line cut since I applied for a new line naman...

 

That's what you call using your coconut! Don't want to use "using your head" baka may mag react! :cool:

 

 

300 for 2 months??? :boo:  whoa!  you have to teach me how to do that without going "unlimited"  :)

 

 

You can easily do that if it use solely as back-up! That means if you can't contact using Sun 24/7 and its urgent to text or call that's the only time you use your back-up either Globe, or Smart! :thumbsupsmiley:

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