Banks - Who Are The Lousiest

[chiefyyoda]

many are lousy. especially the ones with long lines. and lazy workers.

[boserokid]

I read the entire thread from first to last page and can't help but wonder....NO Philippine bank has good service since all banks here were mentioned to have bad service.

 

Siguro, a few insights:

 

1. When a bank is big, definetly people place their hard earned money on them for reason of security. Bank's selling point is their huge network and financial power. If banks has these, it attracts people. Therefore, with lots of depositors, there would be lots of transactions, thus the many people you see queing over the counter.

 

2. Banks are strict in opening accounts because they are mandated to "IDENTIFY" the would be depositor. Bangko Sentral ng Pilipinas mandates banks to require various identification documents of clients for purpose of AMLA or the Anti-Money Laundering.

 

3. Systems are not perfect, so are leased lines thus the occassional OFF-LINE.

 

4. Banks develop their own Electronic Banking facilities to lessen transactions over the counter. So, if you don't wanna wait just to pay your credit card, apply on your bank's internet or phone banking facilities, so you can pay your bills at the convenience of your office or home and avoid the long lines.

 

At the end of the day, no bank is perfect. Big or small, the thoughest job of bank personnel is pleaseing their customers.

[rockybrawler]

if u have nothing to do and u want to find something to do, to waste ur time, waste ur whole day, then go to metrobank.

 

"Ur in good hands with metrobank" what a sick joke.

[camus]

i see a reason why philippine banks suck in service..it is because the small regular depositors are not given importance and that we are not a customer service demanding country....when and if the big clients come, they go directly to the branch manager and just chit-chat while they process whatever he may needs, so need to complain...but when his messenger comes and takes forever, he doesnt complain one bit to the branch manager because he does not personally experiences it...

 

i have one very good suggestions to the senior (executive) level bosses of any banks in the philippines...go and try to transact with your branch as if you are a messenger or a individual depositor who has no personal relationship with the tellers (which i believe are the majority), then i am sure something will get done.....

[_RyAn`AgOnCiLLo_]

PNB bank.. na debit kc un money na suppose to be withdraw ko then tumawag ako sa costumer support nila ..sabi nila next day daw.. then another day tawag ulit ako.. sabi tawagan ko daw un debit credit nila.. ni wala clang binibigay ng number..so i call it again un staka pa lang nila binigay un number for that debit credit .. and it took then 1 week to process the said debit.. grabe un customer service nila..dahm!.

[blackthunder]

BDO is one of the worst!!!!! especially yun nasa SM branch!!!!

[Guest Dennis®]

Hmmmm browsed and tried to read everything and did not ee DBP so does this mean DBP is an ok bank? Anyone there who has an account there?

 

i do. i don't have any problem with that bank.

[NightWingX]

Don't have problem with any bank. Just try be friend with the manager o teller.Para maiwan yun deposit mo o what ever yun transaction mo. Balikan mo na lang after 2-3hr. Para d sayang ang oras natin. :thumbsupsmiley:

[onesimusbarongski]

IMHO transactions with Commercial Banks would more often than not end up in a frustrating test of patience. This is the reason why I prefer to transact with smaller yet competitive thrift banks like AIG-PhilAm Bank, Real Savings Bank and the like.

 

Walang Pila at imposible magka bank run!!!

[earpopeye]

I have been working in the banking industry for quite sometime....Currently I am a consultant in a foreign bank. There are some important points I want to highlight why banks have long lines and slow service. For big banks like BPI, Metrobank and Equitable PCIBank. About their client base , one reason why they have long queues is that they have a large client base. Just try to go to a very small bank and I don't think you will encounter a long queue. But of course aside from the service, you also have to think of your deposit with the bank. Although big banks can give you the worst service that you can encounter, rest assured that your deposit will definitely not go down the drain. Some small banks have no lines on their counters... fine... they give you very high interest... fine.... but the next day... you will end up falling in line with PDIC and trying to recover your deposit since the bank that you have chosen was closed due to bankruptcy. Come on guys. think about it. Even in other Asian countries like Malaysia and Singapore where banks are much bigger than the Philippines, believe it or not, there is a long line especially on Mondays, Fridays, Paydays and Month-ends. So relax, if you don't want to fall in line, I suggest you maximize the use of the alternative channels being offiered by the big banks such as ATM, Internet Banking, Phone Banking, etc. I hope this will be an eye opener for all of us complaining about bank's lousy service.

[earpopeye]

P.S. I have nothing against small banks. This is just my opinion.

[mca1201]

real bank- timog branch :thumbsdownsmiley:

[earpopeye]

you can pm me if you want to know anything about banking.....

[abiakak]

PHILIPPINES HAS A VERY LOUSY BANKING SYSTEM!!!

 

an example is a wire transfer form US to PH, it will take 3-5 days before you can see it credited to your account. 3-5 DAYS! i know that banks use our money for investments and loans but for a wire transfer to take 3-5 days, that's BS! the wire transfer is already in their system (in secs or minutes) and has already been verified. what the is the reason for that 3-5 day clearing time? don't tell me that they don't have enough money, at hand, to compensate for that?

 

there's a reason why wire transfer has been developed. to make overseas bank to bank transfer easy and fast. i know that these kind of fund transfer can only take a few seconds or minute for both banks to synchronize their data. i know that 'cause i develop such systems.

[boserokid]

PHILIPPINES HAS A VERY LOUSY BANKING SYSTEM!!!

 

an example is a wire transfer form US to PH, it will take 3-5 days before you can see it credited to your account. 3-5 DAYS! i know that banks use our money for investments and loans but for a wire transfer to take 3-5 days, that's BS! the wire transfer is already in their system (in secs or minutes) and has already been verified. what the is the reason for that 3-5 day clearing time? don't tell me that they don't have enough money, at hand, to compensate for that?

 

there's a reason why wire transfer has been developed. to make overseas bank to bank transfer easy and fast. i know that these kind of fund transfer can only take a few seconds or minute for both banks to synchronize their data. i know that 'cause i develop such systems.

 

 

Bro, believe me when I say that once a bank receives the remittance it is immediately credited to the beneficiary account. There is no truth to the saying na ginagamit pa ng bank ang pera bago i-credit. Banks has lots of resources like overnight lending to BSP, existing deposit base etc.

 

The reason why it would take 3-5 days before the account is credit is due to the correspondent bank used by the sending bank. First, what is a correspondent bank? A correspondent bank is a third party bank used by the sending bank to remit its outgoing remmitances to the beneficiary bank. A correspondent bank is required specially if the sending bank is not a member of SWIFT. Let me give you an example. This is an example of how funds travel from the sending bank to the benficiary bank.

 

Bank to Bank remittance:

 

Bank of Jeddah -----> Bank of New York -----> SWIFT -----> Bank of the Philippine Island

 

 

Remmitance Center to Philippine Bank:

 

Remitance Agency in Jeddah ----> Metrobank Remittance Center ----> Bank of New York -----> Swift -----> Metrobank Branch

 

 

Correspondent banks and SWIFTs are required to validate authenticity of remittances. Plus ofcourse it monitors Anti Money Laundering.

 

There is a whole lot of process on how a remittance is sent. Thus, I advice you have your family send the money to huge bank in the country where they are so that there won't be any correspondent banks. Example, a remittance sent thru HSBC to an EPCIB account would be sent by HSBC to its HSBC office in Manila and HSBC Manila will wire it to the HO of EPCIB for crediting to the account.

 

Hope this helps.