reviews The PLDT Complaint Thread

[Nighty_Knight]

ako rin abusive din sa phone agents nila since most of them are not helpful. marami pa mga bastos at pabalang kung magsasagot. ewan ko kung meron quality assurance ang CS ng pldt. sobrang tagal ang hihintayin before they send someone to your house.

Kuwento ko lang din experience ko sa PLDT DSL.Plan 999 ako at wala naman problema for the first few months. Pero lately,around 2 or 3 months ago, bigla na lang napuputol ang DSL ko for a few seconds to minutes then magkakaroon ulit. Nakakainis kasi I work at home sometimes and I use the internet for it. Isa pa, I talk to my Dad via voice service ng Yahoo Messenger. Everytime naguusap kami, napuputol ang DSL, namamatay yung lights na "DSL" and "internet" sa modem ko. Tawag ako ng twag sa 171 and puro bullsh*t answer na "gagawan ng report" ang binibigay sakin. Eventually, nagpadala ng technician sa bahay. Di man lang tiningnan modem, sinabi agad kailangan daw ng "filter." Kawawa naman ako, di naman ako marunong sa mga ganyan so naniwala ako. Later sinabi ng friend ko na may-ari ng net cafe na naloko daw ako ng technician at hindi daw filter ang dahilan. Ewan ko, pero bibili na ako ng filter. Oh, and I was at first polite to the CSRs pero eventually, I became almost abusive to them. Kawawa naman pero sila lang ang puwedeng ko pagbuntungan ng galit ko eh. Their company is teh suck. :thumbsdownsmiley:

bakit ikaw ang bibili sir? di ba dapat sila ang mag provide kung meron mang kakulangan/problema sa service nila.

[boy dapa]

ako rin abusive din sa phone agents nila since most of them are not helpful. marami pa mga bastos at pabalang kung magsasagot. ewan ko kung meron quality assurance ang CS ng pldt. sobrang tagal ang hihintayin before they send someone to your house.bakit ikaw ang bibili sir? di ba dapat sila ang mag provide kung meron mang kakulangan/problema sa service nila.

 

 

Namputsa, oo nga eh. Pangtanggal lang pala ng hiss and static sa landline yung "filter" na yun. Di na nga ako bumili. Anyway, same problem pa rin pero tolerable as long as I take my sedatives. Hehehehe.

[greenarrow]

PLDT DSL - now you have it, now you don't

 

The problem with PLDT is that closet queen MVP, is too engrossed, spending too much money on basketball players, to the point, that I feel, of neglecting his business. Imagine offering Ryan Buenafe, Jrs. MVP from SSC, 1.5M, to go to admu!!!!!!!!

[Ishanshade]

Ako sa DSL Account ko ako na nagkabit nung DSL since ang tagal dumating nung DSL group. COmplained mga 2 wks na and ako na nakaayos kahapon lang dumating.

 

Really Sucks! Kung Ok lang sana Globe nag globe na ako kaso ganun din sila. Haayy

[amberfortress]

Ako naman ng aapply ng PLDT DSL Plan 999. tumawag ako sa 171, the next day may tao na para maginspect para daw malaman kung saan ilalagat yugn cable. Ayun inspect si Mr. Inspector. after mga 15-20 mins balik siya sa bahay namen sabay sabi, wala pa po kayong linya para sa DSL kung gusto niyo po eh mgpapalatag po kayo P4500 ang gastos. Ang suggestion ko po eh kausapin niyo ang mga kapitbahay niyo na magpakabit na den tas hati hati n lng kayo.

 

Shempre ndi ako makapaniwala na ako sinisingil sa paglatag ng cable, dba dapat company investment yun? So ng tanong ako kung gnun talaga ang policy ng PLDT. Sabi ni Mr. Inspector gnun daw talaga dahil malulugi daw sila pag nglatag sila ng cable tas kme lng ang client nila.

 

Understandable naman yung point nila pero ang akin lng naman eh to make money you have to spend money. Kung ndi nilalatagan yung area namen ng cable ndi talaga sila mgkakaclient dun.

[chi-noy]

ang gulang talaga ng pldt!

[Google]

i have a gripe with PLDT.

 

had disconnected my landline phone two months ago. tapos last week, i received a bill for the landline service that i have disconnected amounting to 2k++. whereas, when i had my phone disconnected, i paid all my account due.

[nicomax]

guys, try nyo dun magcomplain sa website nila, thru e-mail. merong link don sa customer service nila wherein ieemail mo yung complaint mo. surprisingly, me sumasagot. nakakagulat nga eh. at naaayos pa nila yung problema. dati kasi nawala yung dial tone ng phoneline namin. inabot ng more than one month wala kaming telepono. grabe. kahit araw arawin namin yung tawag sa 173 wala talagang nangyayari. ipapaputol na nga namin yung linya eh. one time naisipan kong mag-email ng complaint ko dun sa website nila. kailangan lang alam mo yung acct number nyo at kung kanino nakapangalan yung telepono. nagulat ako nung sagutin nila yung e-mail ko mga wala pang isang linggo. its a miracle! tapos after ilang days me dumating na lineman sa min at naayos din yung telepono namin. its hard to believe pero try nyo kung me problema kayo sa lines nyo. wala talagang mangyayari kung tatawag lang kayo sa 171 or 173. ewan ko nga kung para saan pa yung mga voice csr nila eh. mga walang silbi.

[Dudester]

999 plan does not have the consistent bandwidth they are advertising Boooo!!!

Minsan parang dial-up lang

[dynoeggs]

Fraud yan bro!

 

one tip in complaining you should sound irrate and tell the csr you should talk to their manager for prompt action.

 

another one is relax kayo pero sound galit. mahirap na baka ma stroke ka!

 

cheers!

 

 

Well here's the story, last July and August, during the time that my computer was down I had purchased IDD Budget cards to call my GF overseas, I know sometimes we called direct IDD but most of the times through the budget card as I keep my cards that I use.

 

Now, after that billing date, I was sent a bill for 26k pesos.CRAZY (that was including my parents bills and internet) I had told my girlfriend about it and as it turns out the same thing happened to her when she was here in Manila and would call her family over in Australia.

 

I called the PLDT customer service and I had them give me the mintutes of the call etc and the first time I called, I was given the wrong details this was the detail given to me

 

1082 - minutes

1434 - minutes=

_______

2516/60= divided by 60 minutes

________

41 - hours

________

19php x 2516 minutes

47xxx

 

I was told that the calls would be at 19 pesos a minute IDD to Australia and 19 x 2516 is 47+++ thousand. So I had called him out on that and he said to hold as he'd re check

 

As I guessed around 10 minutes later I was told that 'Sir, nag cracrash yung computer namin eh, tawag nalang kayo bukas' To which I had no choice as they would not connect me to anyone else.

 

I had called the next day and another agent answered my call and I had asked about these incidents as it happened to my gf, I was then told by the agent (my fault for not getting the name) that they do sometimes overcharge and there was a high possibility that instead of my PH being charged with the IDD card it was charged directly to our phone. (she was able to tell me this as I had told her problems I'd run into when I would call)

 

The uncontested amount of 11k worth of calls I made I have already paid for. however the rest I was instructed not to pay first as they will run checks on it.

 

about 2 weeks after I re emailed them asking for updates on the case as I was about to leave for Australia for a visit. By then my dad had gotten pissed and took over emailing the guy as the line is under their name. After my dads email still no 'solid answer'.

 

And today I got a letter saying they will not honor any of my contested calls as they had it checked with their anti fraud support division whatever BS

 

1.they said that based on call records completed budget card calls were different from my contested dates. (Now I have about nearly all my cards. I keep them all. Ofcourse I have no idea which date I used each and every one of them but I always bought them to call my GF)

 

2. They said that calls to US Main and Australia were not placed via budget card, they said the dialled access code is ( 00 ) hence they are ligitimate calls. Now this is what I explained to the agent way back during my 2nd call. I asked about if they had problems with that and they said they did because after you dial the number on the card, it asks you to dial 00. So she said it's possible they stuffed up and directly charged it.

 

3. they said that the charge category for my calls is under (01) which is apparently calling to another telephone number while it should be (19) for outgoing free phone call.

 

The problems I told the agent before were the FF

 

1.When I'd dial the 00 + country code + area code + destination, it would only go blank for about a minute then I would be asked to dial again.

 

2. Same as 1 but there would be no 2nd voice prompt. When I'd press the plunger of the phone and dial 10 10 11 it would tell me to re dial the number

 

3. when I'd press the plunger it would tell me to dial the number right away.

 

4. The PH would ring on my end but never on my girlfriends phone. AND after it rings on mine it deducts on the card or I suppose in my case, adds directly to the phone bill.

 

 

Has anyone ever experienced this with them? It's so stressing and time consuming :grrr: I've just about run out of patience with them. :grrr:

 

I guess my only next step is to go back to one of their offices to file yet another complaint. If there are members here with PLDT please PM me so as to keep you anonymous. I would just like some clarification. Thank you!

 

 

hay tama na english. haha. nakaka inis lang kasi

 

 

^ advice ko lang, wag kang kukuha ng wireless ng globe, daming problema, magsisisi ka lang.

[syrcu]

[url="http://www.picoodle.com/view.php?img=/4/1/14/f_PLDTweROAMm_ac8479f.jpg&srv=img36"][img=http://img36.picoodle.com/img/img36/4/1/14/t_PLDTweROAMm_ac8479f.jpg][/url]

[Kurtsky Keigee]

Weird thing is i wanted to apply for pldt dsl here sa pque

But the cc rep said kelangan pa daw palitan ung landline number naminsince di pa daw fiber optic

and would take a month. geez..

[Sweet Introvert]

Has anyone tried the PLDT WeRoam service? I'm thinking of getting it, but I'm afraid that it will be just as f*cked up as their other services.

[uwuf]

applied dsl sa pldt sa office sa sm north about 2 weeks ago, called twice to follow up.

both times.. guys, both times, i was told na DOWN ang system nila so i have to call back!!!

2 magkaibang araw!

can u believe that? i was thinking, pano kung ganito ang dsl nila

when i finally got thru, i was told na someone will come to our house and check if may linya daw for dsl.. and

kung meron allow 5 days pa daw para may ibang pumunta to install na daw the equipments..

they are really taking their time!

napakatagal!

smart bro day after me install agad!

anubayan!

 

parang ayoko na dsl ng pldt!

[hushpuppy20]

Our phone and DSL services got interrupted for 10 days due to some "missing" cables in our area. And they are taking a long time crediting back the amount to my bill. Talk about super lousy service. :thumbsdownsmiley:

Edited February 20, 2008 by hushpuppy20