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Restaurant Complaints


Guest BDC0425

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Mc Donald's Boni

 

Please ensure that what you ordered at the Drive Through order takeris what exactly will the Food counter will give you...

 

Note these are 2 different units ...

 

the first one will enter in on the POS .... my golly how can one be wrong by simply pressing buttons and there was even a McMoney stub - is she daydreaming or what

 

the 2nd one will be the one handing over your food ....

 

It pays to look at what they exactly have given you....

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  • 2 weeks later...

Golden Fortune restoraunt.

 

 

We had a set menu reservation for chinese new year's eve dinner. The food came out at snail's pace, some entres were wrong.

 

 

The management decided to be greedy and over accomodate patrons but they were unable to cope up with the orders. A lot of people decided to leave some without paying. We walked out soon but we paid and canceled a lot of orders. Reached 5k+

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unfortunately the people they hire here in this country are not fully oriented about the importance of customer service. If at the grass roots level it is not given value or at the very least engrained, then our compaints will go no where. However, i have experienced a few places where waiters take pride in what they do and every complaint is a big deal to them.

 

What needs to be done is to demand some sort of unexpected auditing of cleanliness and a clear system of penalties. I too have a long list of complaints with many fast food joints...but it seems to get no where.

 

Btw, the Jolibee along Roxas blvd, i saw that on several occasions some cups fall on the floor. The crew simply holds the cup by the rim and places them back on the pile where it fell from

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Guest Leviticus

Mocha Blends, SM Baguio 2nd floor

 

I always treat myself to a cup of expensive coffee (a bad habit I got from Makati) whenever I go to Baguio. sa probinsya kasi wala.

 

sa starbucks ang punta but crowded siya so sa taas ang punta ko. Mocha blends have been a good coffee shop for me when I was in Manila.

 

however, the service here at SM Baguio sucks. pagdating ko nagtaka ako bakit walang tao. upo ako and ordered a mocha frost. 3 lang kaming mga customers at that time with three waiters.

 

ang tagaaaaaal dumating ng order ko.. nawala raw (whoa..) and nung bayaran na I signaled the waiter for my bill. ang tagaaaaaaaaal icompute and ibigay ang bill sa akin.

 

in retaliation, hindi ako nagiwan ng usual tip ko kahit na panay mga coins ang sukli nila sa akin <_<

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when i was in the philippines this summer, i passed by tres titas and the smell emanating from their place

got me all hungry and decided to try the place. The service was lousy...it took them 10 mins to even offer

us drinks and that was after I had to "grab" one of the wait staff.

After 10 mins our drinks finally came. We were like 5 steps from the bar where the drinks were.

The food was not any better...their caldereta was so sweet..parang dessert.

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ChowKing in Cuneta Ave in Pasay.

 

My Gf'sld friend from the US was billeted just near the place so we decided to order there since malapit nga. I went there ahead to get leaflets or flyers to check out the menu yun palang eh wala na ma provide yung cashier nila. She gave the one for dine-in a she advise me na slightly higher yung price for deilivery. I asked her saan ako tatawag since walang number dun sa binigay nya so ayun punta pa sya sa manager nya and the guy wrote it in large numbersin a black marker. Then i returned back to to the motel/hotel and we decided to order na eh sabi ba naman eh di na raw sila nagde-deliver since past 7pm na? WTF eh kakagaling ko lang dyan and nasa likod lang kami ng establishment nila! Wala namang sinabi sa akin yung manager and waitress!

 

Ganun ang service ang nakuha namain sa ChowKing, customer is King talaga!

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bacolod chicken inasal, kainis prang d k naririnig nang mang hingi k ng water, nag bottomless nga kmi wla naman nag refill kainis, den un food 30 mins bago dumating to think it was 4 in the afternoon alam ko weekends pero d naman rush hr nun, pero un bill nang mag out kami ang bilis, sabay sabi namin sa susunod kung gusto nyo kumain tao sa inyo ayusin nyo service sabay alis never ate again at this establishment

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one tip sa fast food joint, like jollibee and mcdo... try ordering TO GO kahit dine in kayo... kasi, they don't clean their utensils very well esp glasses and silverware... kunyari mainit ang silverware... kung TO GO, clean plasticwares ang ibibigay... and it's ok to eat inside kaht naka balot ang food...

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bacolod chicken inasal at robinsons pioneer, very lousy service. bastos mga waiters parang nakikipagusap lang sa kapwa waiter pag nakipagusap sa customers. parang bingi at bulag pa. hindi ka papansinin. they told us that our food will be served in 15-20 mins, they served it after 25 mins! kelangan mo pang sumigaw para pansinin ka para magfollow up. and when we asked for the bill sobrang bilis! ayoko sanang bayaran.

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just went to pizza hut at sm taytay. just like my experience in pizza hut farmer's plaza cubao, the service SUCKS.

 

two of the softdrinks are missing. told about 4 waiters and one supervisor and the meal ended without the drinks.

 

when I refused to pay for the whole thing (anlakas ng loob maningil ng hindi binigay) the manager said I could tkae out the drinks.

 

ano bale? take out ko tapos duduraan ninyo ang drinks? its either no pay for everything or pay minus the drinks. ang nangyari ay bayad ako minus the drinks and the 'service charge'. tigasan lang talaga.

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