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The PLDT Complaint Thread


umd

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Cant complain with the speed..slighty faster than dial up..twice i would say..and best of all..its free.Talkin about perks from my work hahaha

 

one thing,dont mess up the config and profile and stuff..if you have problem with it..i am just a pm away

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grabe ...talagang napaka #$% ng pldt na yan sa office namin 2 weeks ng walang connection ng dsl sabi papauntahin daw tao, sira daw network...kanina nakareceive ako ng return fax ko sa kanila tapos nakallagay basta inaayos daw nila pero indefinite pa....panu na negosyo nain sabi ko wala ba alternative ang sagot basta followup daw nila...wala daw sila magagawa....@!#$@ sila naluluge na negosyo namin...

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Hey guys i want to share my experiece bout PLDT.....

 

Meron kaming internet cafe... eh yun internet namin laging nagloloko minsan wala minsan meron minsan ubod ng bagal many of our clients complaining about that.. sabi ng technician nila palitan daw router nagpalit kami ng router ikinabit nya then ganun pa rin then we found out na mali pala yun connection nya ng router sa dsl modem at network hub...then 2mawag uli kami sa hotline nila sabi ire-report daw at papupuntahin na technician pero after 2 months ni anino ng technician walang pumunta so tawag uli kami ganun n nman sinabi ire-report daw sa sobrang inis ba, sinigawan ko na then nagulat ata sabi cge pupunta n dyan ngayon lumubog na si araw wala pa rin yun technician 2mawag uli kami sabi ire-report daw uli namputsa...di nmin magamit ng maayos ang internet dahil walang service na dumarating pero ang bill nila always on time pero on time din kami magbayad tinatawagan pa kami na bayaran na agad sinigawan ko na dyan kayo magaling nasan na service nyo wala pa rin... lugi na kami wala pa rin nag-aayos ng internet namin. di kami makapag inquire sa digitel kasi may contract pa sa pldt.

 

bakit kaya ganyan yan sila.....pag tatawag sa hotline nila puro sasabihin ire-report at pupunta na technician pero wala nman napunta. puti na mata namin sa kahihintay wala pa rin..

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dude everytime you complain get a tracking number so you would know and follow up that number. now if it still happens or nothing happens you should escalte it to the customer service head. remember if you are an irate customer that would be the time that they will make action. always get the name of the person you are calling. or even ask for an account manager so there is someone who is always monitoring your account. i am also an account manager with a different telco. so i know the proccess.

 

good luck. cheers!

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dude everytime you complain get a tracking number so you would know and follow up that number. now if it still happens or nothing happens you should escalte it to the customer service head. remember if you are an irate customer that would be the time that they will make action. always get the name of the person you are calling. or even ask for an account manager so there is someone who is always monitoring your account. i am also an account manager with a different telco. so i know the proccess.

 

good luck. cheers!

 

 

last call namin kahapon sabi may naka-assign n daw technician at pupunta na daw pero lumubog na yun araw at sumikat uli wala pa rin yun mga damuho na yun,,,,nung una nagpunta dito gusto may lagay pa may bayad pa....btw, thanks dude.

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mga bro .. weroam is the same as WLAN/WiFi + GPRS roaming with SMART ... correction po that there aint no thing as 3.5G ... and speed of GPRS and EDGE is almost the same ... as they are still using frame relay as their medium to access network ... OK talaga ang access sa PS or 3G kc they already are utilizing ATM and IP

 

so if you ask me that PLDT weroam is ok ... it is the same service ng WiFi at GPRS operator such as SMART or GLOBE ...

 

salamas po!

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mga bro .. weroam is the same as WLAN/WiFi + GPRS roaming with SMART ... correction po that there aint no thing as 3.5G ... and speed of GPRS and EDGE is almost the same ... as they are still using frame relay as their medium to access network ... OK talaga ang access sa PS or 3G kc they already are utilizing ATM and IP

 

so if you ask me that PLDT weroam is ok ... it is the same service ng WiFi at GPRS operator such as SMART or GLOBE ...

 

salamas po!

 

 

weroam is actually dependent on the signal of all smart BTS,and from SMART BTS it wold be connectd to PLDT NETWORKfor you to surf the net. PLDT do the marketting but its a tie up with smart with regards to network stracture

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been using this for more than a year now... it is NOT comparable to DSL. Mabagal. Cool nga lang kasi mobile. All you need is at least a GPRS or EDGE coverage, which is almost everywhere.

 

Whether you get a GPRS or EDGE, pareho lang ang bandwidth provided.

 

Pero pwede na for MTC surfing...

 

pag na-release na WI-MAX or 3G for this kind of service, lilipat na ako...

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been using this for more than a year now... it is NOT comparable to DSL. Mabagal. Cool nga lang kasi mobile. All you need is at least a GPRS or EDGE coverage, which is almost everywhere.

 

Whether you get a GPRS or EDGE, pareho lang ang bandwidth provided.

 

Pero pwede na for MTC surfing...

 

pag na-release na WI-MAX or 3G for this kind of service, lilipat na ako...

 

 

3g malapit na..tested one unit for MVP the other day using the new sierra and globetrotter card..3x the speed of GPRS and EDGE..WI-MAX no info yet

Edited by SPO1
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we roam is cool re access and mobility... but thats it coz its bandwith is comparable to dial-up unlike wi-fi which is of broadband speed (at least 256kbps)... i suggest you wait for 3g or their wimax...

 

but if your on the budget side, try the prepaid services with free web accelerator... it really speeds up downloading and uploading... am using NITRO when i'm on the light side (spending that is), and i'm satisfied with their services...

 

any feedback re prepaid (internet) line?

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last call namin kahapon sabi may naka-assign n daw technician at pupunta na daw pero lumubog na yun araw at sumikat uli wala pa rin yun mga damuho na yun,,,,nung una nagpunta dito gusto may lagay pa may bayad pa....btw, thanks dude.

 

 

bad experience nga yan.. ako rin naganyan na dati.. nagpromise ng tech di naman dumating... pero dati nung nagreport kami issue tapos may tech na pumunta.. mabait ung tech na nagpunta... tapos binalikan pa kme the next day to check if we are still having same issue..

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