Smart, Globe Or Sun?

[dyakhardy]

hate ko sa GLOBE and Smart, is per minute charging nila.. pag-dropped ang call... minute pa rin.. dapat petition natin sa NTC for Globe and Smart to go for per second charging na....!!!!! like those abroad, dahil sa true competition.. Per second ang charging, and Intra NETWORK, 1/10 per minute charging from regular rate...  and also Unlimited Intranetwork call and txt with a FIxed Plan, para di clogged ang network dahil sa prepaid...

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Globe and Islacom used to start charging after the 6th second way back 95 to 2002, dont know if this is still the practice. Kaya nga nauso yung drop call basta before the 6th or 5th second e pinatay mo na ang cell mo para wala kang charge...

 

Phone Pal before, yes, the Prepaid Card, charges per minute rate and hindi rounded-off to a whole minute, sayang nga lang, wala na Phone Pal, Talk 'N Text na syaa ngayon!!!

[Poison Ivy]

I'm using both globe and smart. still trying to find out which is best.

[vent536]

right now value for money.. i think sun

[alpardpba]

pareho lang sila, lahat sila pera lang ang habol, lahat ang pangit ng service

[Little Johnny]

Basic comparison:

 

Sun -- Great promo the 24/7 is really something but in business point of view -- it's your last straw and it's a suicidal attempt. Traffic per subs is low, ARPU is down and ROI is extended or unsure!... Technology keeps on moving, CAPEX continuous to blow-up, OPEX remain at it is -- it's not an ideal ground for investors.

 

Globe -- The very first in GSM technology. This should be an advantage to them but fails to do so... If I am the Ayala's I would have kicked my Marketing VP!.. Uses Nokia Technology in most of it's infrastracture. Have been aggresive lately considering other carriers have dominated the B market. Obviously, Globe has much control on A market.

 

SMART -- First an Analog operator (TACS technology) then shifted to GSM in 1999. Manny Pangilinan (SMART Chairman of the Board) should be very happy for he has gotten himself some good people. Why? Smart enter the cellular business in 1994 -- back then Piltel controls the subscriber base and earning revenues left and right. By 1996 -- Smart coverage and subs base is battling neck to neck with Piltel. By 1997, Smart gain leadership. In 1999, Smart joined the GSM race, Globe has been a GSM provider since 1993 -- by year 2002, smart has a wider coverage and a bigger subscriber base... Smart business is really on the right track! What's the secret? My observation is, Smart is always ahead when it comes to innovation. Marketing thinks of the gmik, the engineering guys make it happen!... And that's where Smart leads -- Innovation!

 

So, which one is better... Obviously, if you want value for money -- Sun's 24/7 is worth looking but you have to sacrifice quality (drop calls, coverage area and clarity). If you are more of a A market, say you want post account -- go with Globe! Although Smart offers relative services, it's Globe main market and that's where they're focus!.. Now, if you are into prepaid -- go to smart, that's Smart's business...

 

Coverage wise -- it's smart with over 5,000 cellsite nationwide compared to 3000 Globe cellsite.

Corporate Service -- it's globe who has better deals and packages.

Innovation -- basically equal with globe and smart but it's smart who normally releases innovation first.

Facilities -- With wider coverage smart is better but in terms of resources globe has more in trx/sub.

Customer service -- ha! it's person's judgement but all company's provide sufficient training to their Cust Service Officer.

 

Then which one is better? I go for Smart, quality wise Smart and globe is more or less equal... Customer Service -- both has weak point but have the plus... resources per subs as long a you can make a call -- I see no problem... but coverage -- that's the key! You don't have one, you can't make a call! And you if can't make a call -- what do you have cell phone?

[kain_boy]

I mainly agree with Shark's comparison and analysis of the the three. Here are my observation

 

Sun: Unfortunately for them that their 24/7 promo became their main business model. I would like to see down the road if thier business would be sustained once expansion is needed. How will they fund thier expansion programs when investors will be concerned/turned off by their low ARPU.

 

Globe: What can you say about an Ayala run company? It is not surprising that their Marketing is that way since the company is Finance driven. This is probably the reason why they have lost the war in the provincial areas where ARPU is low. Personally, I think they have fallen into SMART's trap to compete in the pre-paid market and have lost focus on thier core market target, the post-paid. However, with their hold of the postpaid market, I would think that they will have no trouble catching SMART on coverage as their investors will gladly support any expansion program.

 

Smart: Benefited with the partnership with PLDT. Less CAPEX cost, less Depreciation as they can utilize all of PLDT national infrastructure. Gave SMART more leeway in launching products. It increases awareness of the SMART brand since we see this everywhere. But personally, personally, most of these services are useless. It does not change/improve how we do things but more oppurtunity for the subscriber spend money.

 

I for one have no use for a 24/7 promo as I am not a heavy user, thus SUN does not appeal for me. Moreover, since I don't travel as much coverage of GLOBE is sufficent for me. Switching to SMART does not provide any advantage.

[Argyle]

If it's connection: Smart. Anything hot, cool, wap site: Globe. Sun for its unlimited thing. Over-all: I would have to say Globe. In terms of service and image.

[dyakhardy]

Now that's what I call a review!!! Whew!!!

[popper]

Often when I use Globe, I cannot get the signal to transmit if inside. I have to physically move around the room. Very strange ...

[Guest Leviticus]

I saw sa TV the other day a PR guy from Globe announcing that they are dropping their unlimited version of call and text because of the "abusive usage" of customers.

 

Hay.. in my opinion kung ako ang president ng Globe the next day booted out na ang PR guy na yan. Akalain mo ibabato ang fault to the consumers?!?

 

Lately ko lang nakita commercial ng SUN launching their 24/7 unlimited text. I guess that's their answer for the dropped calls and if ever nga ipatangal ng NTC ang 24/7 unlimited calls. Lately though nagiging maluwag na ang pagtawag ko sa SUN network rin. Hopefully their technical development would continue to improve. Kaunting tiyaga na lang...

 

One story I heard in a telecommunication comference:

 

Globe, Smart, and Sun were invited in a conference together. Globe and Smart did nothing but lambast the "other cell service distributor" (who else but Sun?) because of poor coverage, lack of cell sites, bad reception, etc. Last nagsalita ang Sun representative. She asked both globe and smart how many years it took them to put up their "nationwide coverage". Sagot nila around 4-6 years. Reply ng Sun rep that abot na nila ang half of their (globe & smart) coverage and have achieved that in only 1 year; and still expanding.

[kain_boy]

Globe, Smart, and Sun were invited in a conference together.  Globe and Smart did nothing but lambast the "other cell service distributor" (who else but Sun?) because of poor coverage, lack of cell sites, bad reception, etc.  Last nagsalita ang Sun representative.  She asked both globe and smart how many years it took them to put up their "nationwide coverage".  Sagot nila around 4-6 years.  Reply ng Sun rep that abot na nila ang half of their (globe & smart) coverage and have achieved that in only 1 year; and still expanding.

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Just to maintain some persepctive on this. I would personally think that Sun would have an easier time on this in the Luzon Area as the area is also their landline area, which was installed nd operational prior to the deregulation of the telecoms industry. Which means, they have already have the real estate, towers poles to put up the required infrastructure. Smart (prior to the PLDT acquisition) and Globe only had landline infrastuctures mainly in certain portions of Manila and certain Luzon regions.

 

Sun made an accurate statement that they are expanding quicker. But they had utilized an installed landline infrastructure for their use. I wonder if Smart and Globe would have done it faster if they didn't worry about their landline commitments, which they had to build from scratch.

 

As for Globe PR statement on the subscribers, your right, tangal dapat yan.

[wimpy_3_incher]

Just to maintain some persepctive on this. I would personally think that Sun would have an easier time on this in the Luzon Area as the area is also their landline area, which was installed nd operational prior to the deregulation of the telecoms industry. Which means, they have already have the real estate, towers poles to put up the required infrastructure. Smart (prior to the PLDT acquisition) and Globe only had landline infrastuctures mainly in certain portions of Manila and certain Luzon regions. ......

 

putik ang lupit ng paliwanag na yon.. wala ka nang hahanapin pa!

[dyakhardy]

Just to maintain some persepctive on this. I would personally think that Sun would have an easier time on this in the Luzon Area as the area is also their landline area, which was installed nd operational prior to the deregulation of the telecoms industry. Which means, they have already have the real estate, towers poles to put up the required infrastructure. Smart (prior to the PLDT acquisition) and Globe only had landline infrastuctures mainly in certain portions of Manila and certain Luzon rhose regions. ......

 

putik ang lupit ng paliwanag na yon.. wala ka nang hahanapin pa!

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If you're referring to the government's RTDP (Rural Telecommunications Development Project) program, then you are right because Regions 1 to 5 was awarded to Digitel which is the mother company of Sun Cellular. And indeed, cellsites are already in order in those areas.

[general_gogol]

I have multiple sims from all three (personal, business, etc) and I have to say I am blown away by Sun's price and service (but Sun did suck big time in Davao). Globe and PLDT's customer service is terrible. I cannot count how many times I've talked to those a**h**** and wished I could crawl through my handyphone and strangle the customer service person I was talking to.

[dyakhardy]

I have multiple sims from all three (personal, business, etc) and I have to say I am blown away by Sun's price and service (but Sun did suck big time in Davao). Globe and PLDT's customer service is terrible. I cannot count how many times I've talked to those a**h**** and wished I could crawl through my handyphone and strangle the customer service person I was talking to.

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medyo OT, batiin ko lang avatar and banner mo, may fan ka na!!!