Call Center Side Effects

[riakbreaker_squall]

Sinong callcenters nagbibigay ng highest compensation now?

 

the base would differ from one account to another, depending on the offer of the client. for customer service it's usually lower but you get more benefits because of the upsell, and other commissions one can get. for a tech account, you get a higher premium but then your'e stuck there til your next appraisal

 

i think i've got some offers correct from my former agents:

 

24/7 20,000 Php (tech)

Teleperformance 17,500 Php (w/o exp, tech support)

APAC 18,000 Php (customer service)

 

BTW: wala pa dyan mga night differentials at OT ng mga yan, sa DELL MOA meron pa ata sila upsell sa tech support nila kaya tiba tiba ka sa lahat ng karnal na kasarapan. Sa Teleperformance meron pang dollar OT waaaaaaaaaaahhhhhh!!! makes me wanna be an agent again!!!

[koki2006]

may allowance n mga yan o basic p lng? kuha lng kasi ako experience d2 masarap naman buhay sa account ko kasi halos araw araw you learn something new kasi araw araw may bago n infections and palupitan n lng kung paano mo malusutan o maka hanap ng bagong tools to make life much more easier, naturingan microsoft may hawak s amin d dagdagan ng konti sweldo

[mark_pogi]

side effects: dadami hahabol na babae sau saying: panagutan mo ito

[Kharnall]

growth in a call center industry is very competitive ... true, but if one has brains , attitude , and talent you can be promoted. here is my two cents , when i started working as cc , i started as a agent took calls for 7 months before i was upped as WF. WF for 1 year then left the company for a different cc , started as agent again then climbed my way up .... now im a WF at nights and inthe morning i do consultation work on the side with DENR, PMDC, CITEC . Time management is hard for and agent coz the schedule changes without a moments notice, the first two years i bloated to 5 kilos before i started working out. i manage to stop smoking cigs but i still do weeds once in every 3 months. Coffee is something you really cant avoid in the cc industry, i drink around 3 cups minimum in a single shift alone. at least im single so i manage to save a lot until my co-workers borrows money fromme who sometimes forgets to pay ( to think ang laki ng sweldo di makabayad ng utang ) . An 3 cp ko ngayun , i used alternately. and within the span of 5 years i change phones 7 times( In the army , your lucky if u can upgrade every 4 years ) . Ang english ko may twang na ..... pwede ako new yorker, mid western , southern and the best of all INdian accent hahahahhah .

 

Pag suweldo sagot ko kalahati ng gastos...... ( sann ba pumupunta nag mga suweldo ng mga kasama ko ) .

[J0EY]

Padaan lang po:

LOOKING FOR PART TIME / FULL TIME JOB or BUSINESS:

Earn as much as 10,000 a week (part time or full time). See and visit our company personally. This is your opportunity to earn extra income and maybe exceed your regular salary for a part time basis lang po. Yes. Part time lang po. You can earn this much. How? Lahat po ito tinuturo sa office for free. We give daily trainings and orientations everyday for free. In this business you have freedom. Walang boss, walng quota. Oras mo. Diskarte mo. We now have successful partners who came from call centers.

We are all members here so i just want to share my blessings with you. Earn extra so we can all do our favorite past times without spending our regular salaries. Walang mahahalata si Mrs. o si Mr. Salary intact. with bonus pa. Our company have a wide range of varieties to choose from: Foods and beverages,grocery items (San Miguel products, Purefoods products, coca-cola products and many more), Household Items, Beauty and Health products for men and women and even for children; Apparels; Appliances; Watches; Shoes.

If your interested you can PM me and I will give you my number, the company and its location. I will personally meet you, guide you and assist you.

All you need for starter is just attend our regualar business orientation presentation. We give orientations everyday at 2pm and 4pm.

[reachard]

Side Effects for me? well since I started working in a call center and started to earns money, I changed a lot in spending my money. Before I can save my allowance but right now I spend a lot. I drink a lot as well compare before, I travel a lot because of the weekly/monthly team building. Another thing is I slept a lot specially when I'm in GY shift.

[nublaPBcom]

totoo ba yun..ang mga call center agents na ang bagong mass carrier ng AIDS / HIV...sabi sa news

 

natalo na ang mga ofws

 

delikado.......

[defacto]

Duh! That's a load of crap. :thumbsdownsmiley:

[KurtC]

well generally weight gain talaga and bad temper minsan..

[rage515]

sa mga nasa call center

may effect daw yun pag stay sa harap ng pc

tapos babasain yun mukha

nakalimutan ko tawag

pero parang napaparalyse yun face mo

naku..

[donlyn]

since i have been in a call center at the start of the year....

pansin ko lang i lost weight....

lagi mainitin ulo kulang kse sa tulog.

pero mas malaki na sahod ko hehe....

[markanthonychan]

Side effects? Nagiging scripted na rin yung mga sinasabi habang nakikipag-usap. Tanonh nyo yan sa mga may asawa o ka-relasyon na nagtatrabaho sa call center. Funny but true.

[ChiliMac]

Kung naninigarilyo ka na, lalakas pa lalo at kung hindi ka naman naninigarilyo, matututo ka na. Sa pagkain naman eh kung hindi ka papayat ng sobra eh tataba ka ng sobra. Madali uminit ulo mo to the point na pati aso nyo hindi ka na kilala. Yung ka-baklaan at ka-tibuan ay matututuhan mo na natural lang sa CC.

 

Pero meron din talagang iba na kaya i-maintain yung ganitong lifestyle. Ako di ko kinaya

[Vegasboy32]

Nahalata ko na sa Call Center ang mga tao mahilig sa Stats and Metrics. Nagwork ako dati sa Convergys Ortigas before migrating to the US. Kinailangan ko lang ng pera kaya ako pumasok dito pero wala akong balak na karirin ang work na ito. Nung nandito ako ung TL ko ayaw magpauwi ng maaga lalo na pagka low call volume. Pagka pinauwi ka ng maaga ang tawag dito VGH. Naka ilang US holidays kami ayaw pa rin mag pa vgh ng loko. Nung last day ko nagtext ako sa TL ko sabi ko 1/2 day gusto ko kasi i normalize ung tulog ko kasi reverse mid ako noon meaning 3 am to 12 pm ang pasok usually queing yan. Aba nag text ba naman ung loko kung TL sabi ipasok ko raw ng buong araw ung last day ko. Para daw sa kanya. Ang kapal nga ng mukha eh. Dapat ginawa ko nag no call no show na lang ako. Wala naman syang magagawa noon pagka ginawa ko yon. Ginawa ko nagmatigas ako. Pagka epal ung customer nirerelease ko tutal last day ko na yon at wala na rin akong balak mag call center. Tama na ung sinubakan ko ng isang beses at ayaw ko ng maulit ulit.

 

So nag 1/2 day ako pumasok lang ako para ayusin ko clearance ko. Wala naman syang magawa pinirmahan lang clearance ko. E sa loob loob ko mas importante pa sa kanya ung bwisit na metrics na yan kesa sa samahan namin. E wala naman akong pakialam sa productivity chorva na yan. Anyways I'm glad na wala na ako sa ganitong profession. Bilib lang talaga sa sahod ng call center pero sa work turned off ako. Well opinion ko lang po ito no offense sa mga nagwowork sa call center. Ika nga kanya kanyang hilig lang yan.

[Vegasboy32]

After reading past comments, I have noticed that there are a lot of people that want to adapt the accent of an American. This is my advice to you people, do not be ashamed if you talk in English and you have a Filipino accent. As an example, when the late Benazir Bhutto spoke in English, she spoke with an accent. But, to press my point, there are a lot of commentators and scholars who praise her for her intellect and do not mind her accent. In the meantime, why do a lot of Filipinos feel shame when having speaking with an accent? In an example, why do Filipinos make fun of a person with a "Bisaya" accent while they do not make fun of Bob Marley? Think about it. There is nothing to be ashamed about being a Filipino. Damn colonizers!

 

in order for you to have an american accent you need to speak english 24/7. in short kelangan mo talaga sa america manirahan hehehe. may kasama ako dati sa team kung mag english halatang exaggerated yung slang nya. nung bumalik ulit ako dito sa us for some reason na regain ko lang ulit ung american accent. sa totoo lang marami rin barok mag english dito. kaya ok lang magkakaintindihan naman kayo.

[Vegasboy32]

nakaka bobo..imagine saying the same crap eveydays 8hours a day......its just the pay that gets me going

 

I would have to agree with you on this one. Partly yes doon sa una mong sinabi. Meron kasi akong call nung last few weeks ko sa convergys. DSL ang hawak namin. Ang problema ng customer dapat ipasa mo na sa ibang department na talagang umaayos ng line problem sabi ba naman ng tl ko i troubleshoot ko pa rin kahit ginawa ng customer ang lahat. Nainis tuloy ako. Pede ka kasi bigyan ng pangit na survey ng customer dahil dito. E sa survey nagrerely ang Convergys pagka bagsak ka sa survey pede kang machugi. Ang nakakatawa pa nito lagi silang nagkakaroon ng training session para maimprove ang survey. E sa loob loob ko mag gaganito pa sila pero na mimiss out nila ang dahilan kung bakit bumagsak sa survey ung agent. Sa case ko sundin mo ung sinabi ng tl pede kang bigyan ng pangit na survey pagka naging flexible ka sa customer bagsak ka naman sa audit. Tapos sinong sacrificial lamb ung agent. Kaya nainis ako sabi ko sa tl ko bago ako umalis tama ung nababasa ko sa net na maraming nagsasabi na nakakabobo minsan sa call center. Well opinion ko lang yon. Para sa akin na prove ko na tama yon. Ika nga just charge it to experience. Tutal graduate na tayo dyan.

[nimrod22]

Kala ko makakaipon ako nde pala. Hirap pag ganito lifestyle.

[DXM]

laki sweldo halos 4 folds or even more than the sweldo ng normal na trabaho.. dirty world... infidelity... booze... vices... lahat lahat na... tho ok ang samahan.. kasi wala naman kayong choice eh.. hehehe... but call centers now eh di na kagaya dati.. iba't ibang klaseng work na ang ginagawa.. di lang puro calls.. merong kasing mga BPO centers, inhouse centers, kpo and lpo... kaya mas challenging...

[DXM]

ung sinasabing nakaka bobo.. nasa tao na un eh... actually ull learn a lot if u absorb the different types of calls u encounter, you'll enhance ur communication skills and comprehension.. ung mga nabobo choice nila un.. kasi di nila in-eenjoy ung work nila.. ganun naman eh.. kung nag eenjoy ka.. ull be productive.. so walang bobo sa taong bibo hehehe

[blackknight004]

im also from CVG ortigas, on the same dsl account. One thing i can say is depende lang talaga sa tl, siguro yung tl ni sir vegas e isa sa mga kinamumuhiang tl dun. Me magagaling rin tl na nakakaintindi sa mga tao nila pero yung mostly na habol eh stats eh yung me ambisyong umangat sa position nila, at wala silang pakialam kahit ikamatay pa ng agent nila. Eto yung mga tl na tatapakan nila kahit sino para lang sa stats. I cant say for sure kung nakakabobo, i personally have learned a lot about computers since getting in CVG siguro nakakabobo in a sense na d mo maapply yung pinagaralan mo like for me for example, aeronautincs ang degree ko d ko naman maapply pero as i have said natuto ako mag ayos ng sarili kong computer. Anyway less than 6 months na lang pwede na ako magresign kaya lang ang problema ngayon sa CVG eh tinatangal nila ang mga tenured agents specially for those hitting their 5th year dahil alam nila lugi sila sa balak ng mga agents on their 5th year.

[wallace]

Side effect sa akin.... Hypertension. Lugi ka pa sa gamot. :sadsmiley02:

[Long Duk Dong]

I worked in a call center for an American software and ISP for about two and a half years. People told me that the job of a call center agent is a dead end job. I disregarded those remarks. Some even said that you are treated as robots and that the benefits are bait for recruitment purposes and the fun environment were sugar coated empty promises. Perhaps it may be with the company or the leadership policies. I was quite hopeful and performed well in hopes of getting promoted. Over two years went by and two of my able and good managers left. They were replaced by a manager less endowed in management. I was quite dynamic and made plenty suggestions which were mostly unheeded. It turns out that to be promoted, you should be submissive and pliant to ensure status quo. The upper management haphazardly hired agents and then forced agents to be shipped out to other accounts when they overstaffed themselves several times. Because of this, many agents leave and then the overstaffing repeats itself over again. The call center I worked for was all about inertia and status quo. To be promoted you must not challenge existing rules even if it no longer suited the situation. I worked hard but I saw ourselves as dime a dozen. I did not have a life. And because good managers leave and less competent ones take over, employees feel worse. I was left to the elements.

 

I am no longer working in a call center. I got my life back. I suddenly felt like a bird released from its cage. I now realized how suffocating it was to be in a state of inertia for over 2 years.

 

I dunno about you. This is not a good way to live and work. Which is why employee turnover is high.

[Vegasboy32]

I worked in a call center for an American software and ISP for about two and a half years. People told me that the job of a call center agent is a dead end job. I disregarded those remarks. Some even said that you are treated as robots and that the benefits are bait for recruitment purposes and the fun environment were sugar coated empty promises. Perhaps it may be with the company or the leadership policies. I was quite hopeful and performed well in hopes of getting promoted. Over two years went by and two of my able and good managers left. They were replaced by a manager less endowed in management. I was quite dynamic and made plenty suggestions which were mostly unheeded. It turns out that to be promoted, you should be submissive and pliant to ensure status quo. The upper management haphazardly hired agents and then forced agents to be shipped out to other accounts when they overstaffed themselves several times. Because of this, many agents leave and then the overstaffing repeats itself over again. The call center I worked for was all about inertia and status quo. To be promoted you must not challenge existing rules even if it no longer suited the situation. I worked hard but I saw ourselves as dime a dozen. I did not have a life. And because good managers leave and less competent ones take over, employees feel worse. I was left to the elements.

 

I am no longer working in a call center. I got my life back. I suddenly felt like a bird released from its cage. I now realized how suffocating it was to be in a state of inertia for over 2 years.

 

I dunno about you. This is not a good way to live and work. Which is why employee turnover is high.

 

Opinion ko lang ito. Pero nung nasa call center pa ako ung isang tl na kaibigan ko na nagresign din at ung isang barkada ko na nagwork din sa call center na pinagworkan ko ang opinion nila pareho sa call center namin ang agents ginagawang bata or tinatratong parang bata. Kaya sa totoo lang di na ako babalik sa ganyang profession. Ok yung sahod sa call center pero yung trabaho nakakaturned off kung ako ang tatanungin mo. Isa pa kung fresh grad ka at nag call center ka kaagad and then nagresign ka lumipat ka sa isang company lets say San Miguel Corp. at daladala mo ung mga napulot mong habits sa call center nako maninibago ka. Parang your starting to get off on the wrong foot ang dating nito. Kasi bago mag call center nagwork ako sa ibang company na hindi call center. Nung nagapply ako sa isang call center sa Ortigas. Mga nakikita kong applicante pagka iniinterview naka t shirt lang at maong. Diyosme. Magapply kaya sila sa San Mig Corp ng ganyan ang suot for sure sa unang interview pa lang di na sila icoconsider. Kasi pagka iniinterview ka binebenta mo ang sarili mo sa isang company. Sabi nga nila first impression counts. Well its a good thing at wala na ako sa ganitong profession. Opinion ko lang po ito. Hindi ako against sa mga taong nagwowork sa call center. As a foot note to that. Oo tama ka boss ang laki ng turnover rate sa call center minsan naisip ko kaya nila tinataas masyado ang metrics eh para magtanggal ng tao. Ang paraan lang para pumasa ka dyan eh mandaya ka. Lahat naman gumagawa ng ganyang pandaraya sa call center. Walang agent na martyr hehehe.

[Vegasboy32]

im also from CVG ortigas, on the same dsl account. One thing i can say is depende lang talaga sa tl, siguro yung tl ni sir vegas e isa sa mga kinamumuhiang tl dun. Me magagaling rin tl na nakakaintindi sa mga tao nila pero yung mostly na habol eh stats eh yung me ambisyong umangat sa position nila, at wala silang pakialam kahit ikamatay pa ng agent nila. Eto yung mga tl na tatapakan nila kahit sino para lang sa stats. I cant say for sure kung nakakabobo, i personally have learned a lot about computers since getting in CVG siguro nakakabobo in a sense na d mo maapply yung pinagaralan mo like for me for example, aeronautincs ang degree ko d ko naman maapply pero as i have said natuto ako mag ayos ng sarili kong computer. Anyway less than 6 months na lang pwede na ako magresign kaya lang ang problema ngayon sa CVG eh tinatangal nila ang mga tenured agents specially for those hitting their 5th year dahil alam nila lugi sila sa balak ng mga agents on their 5th year.

 

ung tl namin mukhang metrics. mas mahalaga pa sa kanya ung bwisit na productivity nya kesa ung pinagsamahan namin ng 2 years. kaya tayo lumalabas na parang robot sa mga cliente natin kasi nawawala ung flexibility. eh kung nagawa ng lahat ng client yung dapat nyang gawin siguro naman pede mo ng ipasa sa ibang department yan. di ba. kasi ako personally alam kung ugali ng mga kano para sa kanila ayaw nilang magsayang ng oras. bago mag call center nagwork ako sa cell store ng utol ko dito sa lawndale, ca. iba pa rin ung nakakausap mo personally ung tao kesa nakakausap mo ng harapan. sabi ko nga sa isang kaibigan ko rin na agent iharap mo ng harapan ung pinakamagaling na agent ng cvg sa isang irate customer doon natin makikita ang galing nyang makipagusap. napatawa lang sya.

[marcalejo]

ung tl namin mukhang metrics. mas mahalaga pa sa kanya ung bwisit na productivity nya kesa ung pinagsamahan namin ng 2 years. kaya tayo lumalabas na parang robot sa mga cliente natin kasi nawawala ung flexibility. eh kung nagawa ng lahat ng client yung dapat nyang gawin siguro naman pede mo ng ipasa sa ibang department yan. di ba. kasi ako personally alam kung ugali ng mga kano para sa kanila ayaw nilang magsayang ng oras. bago mag call center nagwork ako sa cell store ng utol ko dito sa lawndale, ca. iba pa rin ung nakakausap mo personally ung tao kesa nakakausap mo ng harapan. sabi ko nga sa isang kaibigan ko rin na agent iharap mo ng harapan ung pinakamagaling na agent ng cvg sa isang irate customer doon natin makikita ang galing nyang makipagusap. napatawa lang sya.

 

 

nice one dude..they dont want to be disturb esp during football nights or playoffs of their fave sports