bret_hart Posted September 11, 2005 Share Posted September 11, 2005 Hmm...'kala ko okay sa Convergys. Hindi pala. Bakit? Which brings me to a somewhat related topic: what don't you like about the call center you work for? We all know that there's no perfect company. Thus, what about we air out what we don't like about the call center companies we work for, whether it's the policies, the people etc. Naming the call center is optional. I'll start: Ang ayoko sa call center kung saan ako e ang bilis magbago ng target metrics, primarily for promotion. Pucha, kung kelan malapit mo na ma-meet yung goal, biglang babaguhin at itataas.<{POST_SNAPBACK}> sinabi mo pa. lalo na sa account namin. nagrereklamo sila na ang taas daw ng absenteeism rate, eh pano di tataas eh halos patayin ka na sa trabaho. pati ba naman yung 15 min na pre-shift namin to pull up our tools tinanggal pa :thumbsdownsmiley: Quote Link to comment
Guest airmax Posted September 12, 2005 Share Posted September 12, 2005 sinabi mo pa. lalo na sa account namin. nagrereklamo sila na ang taas daw ng absenteeism rate, eh pano di tataas eh halos patayin ka na sa trabaho. pati ba naman yung 15 min na pre-shift namin to pull up our tools tinanggal pa :thumbsdownsmiley:<{POST_SNAPBACK}> yan lang masasabi ko Quote Link to comment
kharl_kalabaw Posted September 12, 2005 Share Posted September 12, 2005 (edited) <{POST_SNAPBACK}>if you're really pissed off sa trabaho mo sa call center, why don't you resign?your words are degrading other people who really love and like the work in the call center industry.respect mo naman iyong ibang nagtratrabaho sa call center, kung hindi mo kayang i-respeto ang trabaho mo.we don't care about your complaints about the industry. if you don't like it, just get out of the business! we don't need your rants. got it? i hope so. Edited September 12, 2005 by kharl_kalabaw Quote Link to comment
sebyang Posted September 12, 2005 Share Posted September 12, 2005 (edited) That thread for MTC, but how about more substantial. More official!<{POST_SNAPBACK}> well in case you failed to notice thats were call center peeps talk share experience substantial? cc peeps rants here!the other thread gives cc peeps space to breathand make the most of what we have now! why dont you peeps come and join us CC is one big happy family oh by the way that the OFFICIAL CALL CENTER THREAD Edited September 12, 2005 by sebyang Quote Link to comment
Guest airmax Posted September 12, 2005 Share Posted September 12, 2005 if you're really pissed off sa trabaho mo sa call center, why don't you resign?your words are degrading other people who really love and like the work in the call center industry.respect mo naman iyong ibang nagtratrabaho sa call center, kung hindi mo kayang i-respeto ang trabaho mo.we don't care about your complaints about the industry. if you don't like it, just get out of the business! we don't need your rants. got it? i hope so.<{POST_SNAPBACK}> look i have nothing against people working for call centers. i have already submitted my letter of resignation. aalis na ako sa katapusan ng buwan na ito. e base sa panananilita mo affected ka sa sinasabi ko about call centers. kala ko ba its none of your business to give a damn about my rants. we are here to give our opinions about call centers and its side effects. hindi tayo nagpopost sa thread na ito para tirahin ang opinion ng ibang tao. please stick to the topic at hand period. at isa pa wala akong paki if other people like you wont buy my opinion about the call center industry. its just my opinion and im entitled to it. i suggest that you stick to the topic at hand instead of criticizing people of their opinion. Quote Link to comment
Guest airmax Posted September 12, 2005 Share Posted September 12, 2005 dude hindi mo na ako kelangan sabihan umalis ako. nagresign na ako. tinatapos ko na lang ang stay ko sa call center na pinagwoworkan ko. clarification hindi ko binabastos ang mga taong nagwowork sa call center. wala naman akong sinasabi na magresign sila sa work nila. yon lang. now ayaw kong makipag away sa yo dito regarding about that. we are all matured individuals. as matured individuals dapat lang na magrespetuhan tayo ng opinion dito. hindi lang naman ako ang may mga rants pati ung mga ibang nagpopost sa thread na ito bakit hindi sila rin ang tirahin mo. ngayon kung sa akala mo kung nagsasalita ako against sa call center. or nagsasabi ng complaint against a call center opinion ko na lang yon. at sana respetuhin mo un dahil nirerespeto ko rin ang opinion ng ibang tao dito. ni minsan pare wala akong binastos dito. nagrereply lang ako sa topic ng thread na ito peace. Quote Link to comment
Guest airmax Posted September 12, 2005 Share Posted September 12, 2005 well in case you failed to notice thats were call center peeps talk share experience substantial? cc peeps rants here!the other thread gives cc peeps space to breathand make the most of what we have now! why dont you peeps come and join us CC is one big happy family oh by the way that the OFFICIAL CALL CENTER THREAD<{POST_SNAPBACK}> cc peeps rants here! <--- clarification. kharl si sebyang na ang nagsabi. now if you find my opinion or post degrading then thats your opinion. and you are entitled to that opinion. kaso hindi ko na siguro kelangang problemahin yon. Quote Link to comment
Firewolf9 Posted September 13, 2005 Share Posted September 13, 2005 pare pareho tayo ayoko na sa convergys... hanap tyo malilipatan anyone... message us pls<{POST_SNAPBACK}> Dito kayo s alorica, wynsum bldg, ortigas center. 14k plus commission ang galing d2, walang boss, luwag pamamalakad nila. kaya lang as usual project based din. Quote Link to comment
Firewolf9 Posted September 13, 2005 Share Posted September 13, 2005 pare opinion ko lang yan sa ganyang klaseng trabaho. wala kasi akong nakikitang challenge sa ganitong klaseng trabaho at wala ring growth. wala rin naman akong sinasabing masama ang ganitong trabaho. hindi ko lang talaga nakahiligan at nagustahan mag work sa call center. pagka resign ko sa work magaabroad na ako dahil alam kong mas lalaki ang kikitahin ko doon kesa dito. dollar pa sweldo ko at mas punong puno ang bulsa ko kung ikukumpara mo nga sa ordinaryong empleado ung sweldo ng isang call center agent malaki nga un. pero ganoon din ang suma total maipambibili mo lang ng cell phone at ipod etc. ung sweldo mo sa call center. e sa abroad na lang ako ung sahod ko din pede ko pang ipambili ng bahay at kotse just my two cents. bro.<{POST_SNAPBACK}> matatrabaho n lang ako s call center kaysa mag-abroad ako at least kasama ko pa pamilya ko kahit dalawang araw lang s isang linggo. That is enough. Well comfortable ako s call center work since the salary is enough for tinatawag na simpleng buhay lang.... Abroad k nga then pag-uwi mo dito simula ka naman ng buhay mo, ganon db? Quote Link to comment
Firewolf9 Posted September 13, 2005 Share Posted September 13, 2005 They say that CC is one industry where one's growth is much too limited since you are confined to certain boundaries which deprive you of widening your horizons in your chosen field. I think this is so true. Any CC agent demeaners ??? :hypocritesmiley:<{POST_SNAPBACK}> Yes I agree, I see myself only three years in CC industry.. Quote Link to comment
bret_hart Posted September 13, 2005 Share Posted September 13, 2005 if you're really pissed off sa trabaho mo sa call center, why don't you resign?your words are degrading other people who really love and like the work in the call center industry.respect mo naman iyong ibang nagtratrabaho sa call center, kung hindi mo kayang i-respeto ang trabaho mo.we don't care about your complaints about the industry. if you don't like it, just get out of the business! we don't need your rants. got it? i hope so.<{POST_SNAPBACK}> well this is a place for rants, opinions, insights, views in short this is a place of expressing your fellings and we can rant and complain all we want about our work coz that's how we feel. ranting doesn't mean you're degrading someone. we don;t complain because we don't respect people. complain coz there's something wrong with the system and the fact that nobody's doing something about it. let's face it no matter how much you love your job you will always have complains about it, why? coz nothing is perfect in this world. now, if if you feel degraded and disrespected by our complains then sorry, we didn't mean to do it. but we are just exercising our rights. i respect your opinion. so i hope you do the same. peace! Quote Link to comment
scott_summers Posted September 14, 2005 Share Posted September 14, 2005 hmmm judging from the posts above, i guess you could call it a clear side effect of working in a call center everyones getting cranky once in a while because of lack of sleep Quote Link to comment
monsignor28 Posted September 16, 2005 Share Posted September 16, 2005 (edited) well as time goes by nakakasawa rin mag take ng calls... minsan routine na nga eh... nagsisimula pa lang maglitanya ang mga kano kulang na lang sabihin mo "hep! alam ko na yan! di mo alam basahin ang monthly bill mo nho! stupid ka kasi! ... imagine tanong ba naman... "what is this damn paper billing fee"... e medyo may aftershock pa ako ng irate caller 10 minutes ago... pilosopohin ko nga... SR: did you recieve your monthly bill?KANO: YES and i have it in front of me...SR: are you holding it right now...KANO: yes indeed...SR: thats where paper billing fee goes... and your holding it right now... after 3 minutes eto na mga QA kinakalabit na ako... kesyo im rude daw... sabi ko na lang ... why dont you take 50 calls per day and 80% of those calls are irate customers who cant read a simple bill... pambihira din naman kasi kailangan pa nila mag hire ng filipino para basahin ang bill ng mga amerikano... ngayon nag file ako resignation sa company na pinapasukan ko ayaw ako paalisin... kulang daw sa manpower... e pano ba naman sa hirap ng account ang rep tumatagal dun ng 3 months lang... imagine irate customer kailangan mapatahan mo in 5 mins... (yun ang aht namin) minsan nga para matahimik lang bigyan ko nga $50.00 credit for the inconvinience... ($50.00 AND CREDIT LIMIT KO PER CALL) meron pang kano nag rereklamo bayaran ko daw bill nya sa cellphone kasi 1 hr daw syang naka hold... sasabihin ko sana "sino ba may sabi sa yo na cellphone gamitin mo pang tawag"... usual line ng irate customer... "it doesnt make sense", "this is ridiculous" at may bago sa pandinig ko "this is ludacris" di ba rapper yon? hay nako... sabi ko na nga ba tinuloy ko na lang pag pupulis ko... konting kaway lang sa kalsada pera na... Edited September 16, 2005 by monsignor28 Quote Link to comment
Alphamale-X Posted September 16, 2005 Share Posted September 16, 2005 BRANDERS.COM!! ANYONE HERE WORKS FOR BRANDERS.COM..CURIOS PO LANG AKO KUNG MAGANDA MAG WORK DUN?..WALA AKONG IDEA YUNG NATURE NANG GINAGAWA NILA..SANA KUNG MAY WORKING DUN NGAYUN.. I WOULD APPRECIATE YOUR FEEDBACK!! SALAMAT SA LAHAT! Quote Link to comment
igol ays Posted September 16, 2005 Share Posted September 16, 2005 well as time goes by nakakasawa rin mag take ng calls... minsan routine na nga eh... nagsisimula pa lang maglitanya ang mga kano kulang na lang sabihin mo "hep! alam ko na yan! di mo alam basahin ang monthly bill mo nho! stupid ka kasi! ... imagine tanong ba naman... "what is this damn paper billing fee"... e medyo may aftershock pa ako ng irate caller 10 minutes ago... pilosopohin ko nga... SR: did you recieve your monthly bill?KANO: YES and i have it in front of me...SR: are you holding it right now...KANO: yes indeed...SR: thats where paper billing fee goes... and your holding it right now... after 3 minutes eto na mga QA kinakalabit na ako... kesyo im rude daw... sabi ko na lang ... why dont you take 50 calls per day and 80% of those calls are irate customers who cant read a simple bill... pambihira din naman kasi kailangan pa nila mag hire ng filipino para basahin ang bill ng mga amerikano... ngayon nag file ako resignation sa company na pinapasukan ko ayaw ako paalisin... kulang daw sa manpower... e pano ba naman sa hirap ng account ang rep tumatagal dun ng 3 months lang... imagine irate customer kailangan mapatahan mo in 5 mins... (yun ang aht namin) minsan nga para matahimik lang bigyan ko nga $50.00 credit for the inconvinience... ($50.00 AND CREDIT LIMIT KO PER CALL) meron pang kano nag rereklamo bayaran ko daw bill nya sa cellphone kasi 1 hr daw syang naka hold... sasabihin ko sana "sino ba may sabi sa yo na cellphone gamitin mo pang tawag"... usual line ng irate customer... "it doesnt make sense", "this is ridiculous" at may bago sa pandinig ko "this is ludacris" di ba rapper yon? hay nako... sabi ko na nga ba tinuloy ko na lang pag pupulis ko... konting kaway lang sa kalsada pera na...<{POST_SNAPBACK}>you should NOT be in customer support with that attitude it looks like you DON'T realize that a "paper billing fee" is NOT a standard fee i've been receiving and paying bills for over 30 years and this is the first time i've heard of such a feei too would have asked what it's for or why such a fee exists yung bagong word sa pandinig mo may have been "ludicrous"Pronunciation: 'lü-d&-kr&sFunction: adjectiveEtymology: Latin ludicrus, from ludus play, sport; perhaps akin to Greek loidoros abusive1 : amusing or laughable through obvious absurdity, incongruity, exaggeration, or eccentricity2 : meriting derisive laughter or scorn as absurdly inept, false, or foolishsynonym see LAUGHABLE at least may bago kang natutunan Quote Link to comment
bret_hart Posted September 18, 2005 Share Posted September 18, 2005 hmmm judging from the posts above, i guess you could call it a clear side effect of working in a call center everyones getting cranky once in a while because of lack of sleep <{POST_SNAPBACK}> got that right! :thumbsupsmiley: Quote Link to comment
sweetmia Posted September 18, 2005 Share Posted September 18, 2005 hay.. nako.. irate na kung irate basta magbook lang sya okay na sakin.. ehehehe Quote Link to comment
monski_1978 Posted September 21, 2005 Share Posted September 21, 2005 share ko lng: nagkaroon ako ng "physical " breakdown due to stress sa work , nasamahan pa ng complications ng personal problems ... nagkaroon ako ng asthma, hi blood, saka bumgsak resitensya ko, i had to rest for a month before i recovered .... payo ko eh, keep it kewl and simple, wag didb2in yunh work .. pag na pressure ka na ... maghanap ng outlet...pag di mo na kaya talaga, kailangan maglakas loob na MAGRESIGN heheh ... (kasi di ako nagkalakas ng loob eh ) Quote Link to comment
civilcode Posted September 21, 2005 Share Posted September 21, 2005 question: meron ba email base na call center??? who receive email based customer service??? Quote Link to comment
scott_summers Posted September 22, 2005 Share Posted September 22, 2005 question: meron ba email base na call center??? who receive email based customer service???<{POST_SNAPBACK}> yup! email support replying to customers via email and qualifications would be typing skills of at least 120 WPM and off course you have to be well versed in the english language sykes has msn email support and we have earthlink email support Quote Link to comment
xcholox Posted September 23, 2005 Share Posted September 23, 2005 Dudes and Gals, It is true, call center work is hard, the routine becomes similar to watching paint dry and the clients (both internally and he ones on the phones) are the biggest motherf*ckers on earth. Which is why anyone who decides to work in this field must understand and accept that they will not have pleasant conversations with Americans for 8 hours. I pity the naive applicants who keep insisting to me how much they enjoy talking on the phone which is why sometimes I don't hire them to save them the trouble of realizing the truth. I manage over 70 CSRs in my call center and having realized what they go through, I make it a point to make their work as pleasant for them as possible because at the end of the day, all of us still go home as the same person that we have always been. It doesn't matter what those pricks on the other line tell you, for as long as you know you are just doing your job and you don't let them get into your head, you logout and go home with a smile on your face. Sometimes, we find so many reasons why we should leave our job and search for something better when all that really matters is a reason for us to stay with what we have and make the best of it. This is a lesson I learned, because I have only been working for 4 and a half years and I have always had a problem with authority, but it never made me leave what I was doing. It had me make the best of what I already have. 18 months ago, I kinda solved my problem because I finally became the boss. Most people will turn their back when things become unbearable but others bear it and they are the ones who are rewarded for their conquest. My 2 cents regarding my experience with CC, Quote Link to comment
civilcode Posted September 23, 2005 Share Posted September 23, 2005 what is average salary of call center rep??? what happen to converys??? i heard many complaint Still thinking to join CCR, I heard they are high paying job... any recommendation??? Quote Link to comment
crazykalbo Posted September 23, 2005 Share Posted September 23, 2005 whats wrong with convergys? im from convergys... well a new hire so to speak. i used to work for etelecare. in my opinion, working in convergs commonwealth is ok and the environment is like etelecare. so what could be wrong? Quote Link to comment
molotov00 Posted September 23, 2005 Share Posted September 23, 2005 working in a call center is not for everyone. know what your getting yourself into before applying for any kind of job in any kind of industry. if your looking for growth and challenges in the call center industry, it depends on your call center and your account. and of course just like in any other industry or office it also depends on you. someone posted here that he'll just go abroad to work and get paid in dollars. going abroad means you also spend in dollars. some of the people who trained us are from north america and say that working in a call center there is not something people brag about. they're not able to afford their own car or house i've worked in different industries and work environments, same thing. lahat nakakasawa after 7 months. once you get the hang of it (any job in any industry) no brainer na, para ka nang robot. maybe i should try being a brain surgeon... ewan the only thing that keeps me going is that laugh trip mga kasama ko dito. yun na lang habol ko sa trabaho e. good pay and good company. and night shift as much as possible, no traffic and less contact with the crappy people of this country. Quote Link to comment
crazykalbo Posted September 24, 2005 Share Posted September 24, 2005 yeah! i agree with you man... a call center career is not for everyone. its under the customer service field and not everyone can really do this job. not everyone can provide excellent customer service. you maybe so good with technical stuff and the like but it all boils down to how you handle a particular inquiry or concern and work it out with the person on the other line. saka may mga naririnig din ako na kakabobo sa call center, paulit ulit work. well like molotov said, any job would be a no brainer once you get the hang of it. saka not all call center job are script based. tech support accounts for example are tough. no script can replace the mind of a person who can probe and analyze problem well. some would laugh off when they hear the word call center, call center agent, cust serv rep, and the likes. well i find it funny too when i applied for the TCCR position in convergys and saw some MORE TECHNICALLY INCLINED PEOPLE (one of them used to be a network admin pa nga), fail the screening process. hanggang technical know-how lang pero di naman maka-pag deliver, di ma-express ng maayos ang thoughts, and mahina communication skills. im proud to have worked for a call center and to be working for another call center. i lear a lot, especially during training. im more of a computer geek now but i can also deliver and communicate well with other people. my customer handling skills has also improved and i can walk the walk, talk the talk when dealing with the most irate and angry customers. Quote Link to comment
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