Call Center Side Effects

[xcholox]

Dudes and Gals,

 

It is true, call center work is hard, the routine becomes similar to watching paint dry and the clients (both internally and he ones on the phones) are the biggest motherf*ckers on earth.

 

Which is why anyone who decides to work in this field must understand and accept that they will not have pleasant conversations with Americans for 8 hours. I pity the naive applicants who keep insisting to me how much they enjoy talking on the phone which is why sometimes I don't hire them to save them the trouble of realizing the truth.

 

I manage over 70 CSRs in my call center and having realized what they go through, I make it a point to make their work as pleasant for them as possible because at the end of the day, all of us still go home as the same person that we have always been. It doesn't matter what those pricks on the other line tell you, for as long as you know you are just doing your job and you don't let them get into your head, you logout and go home with a smile on your face.

 

Sometimes, we find so many reasons why we should leave our job and search for something better when all that really matters is a reason for us to stay with what we have and make the best of it. This is a lesson I learned, because I have only been working for 4 and a half years and I have always had a problem with authority, but it never made me leave what I was doing. It had me make the best of what I already have. 18 months ago, I kinda solved my problem because I finally became the boss. Most people will turn their back when things become unbearable but others bear it and they are the ones who are rewarded for their conquest.

 

My 2 cents regarding my experience with CC,

[civilcode]

what is average salary of call center rep???

 

what happen to converys??? i heard many complaint

 

Still thinking to join CCR, I heard they are high paying job... any recommendation???

[crazykalbo]

whats wrong with convergys? im from convergys... well a new hire so to speak. i used to work for etelecare. in my opinion, working in convergs commonwealth is ok and the environment is like etelecare. so what could be wrong?

[molotov00]

working in a call center is not for everyone. know what your getting yourself into before applying for any kind of job in any kind of industry.

 

if your looking for growth and challenges in the call center industry, it depends on your call center and your account. and of course just like in any other industry or office it also depends on you.

 

someone posted here that he'll just go abroad to work and get paid in dollars. going abroad means you also spend in dollars. some of the people who trained us are from north america and say that working in a call center there is not something people brag about. they're not able to afford their own car or house

 

i've worked in different industries and work environments, same thing. lahat nakakasawa after 7 months. once you get the hang of it (any job in any industry) no brainer na, para ka nang robot. maybe i should try being a brain surgeon... ewan

 

the only thing that keeps me going is that laugh trip mga kasama ko dito. yun na lang habol ko sa trabaho e. good pay and good company. and night shift as much as possible, no traffic and less contact with the crappy people of this country.

[crazykalbo]

yeah! i agree with you man... a call center career is not for everyone. its under the customer service field and not everyone can really do this job. not everyone can provide excellent customer service. you maybe so good with technical stuff and the like but it all boils down to how you handle a particular inquiry or concern and work it out with the person on the other line.

 

saka may mga naririnig din ako na kakabobo sa call center, paulit ulit work. well like molotov said, any job would be a no brainer once you get the hang of it. saka not all call center job are script based. tech support accounts for example are tough. no script can replace the mind of a person who can probe and analyze problem well.

 

some would laugh off when they hear the word call center, call center agent, cust serv rep, and the likes. well i find it funny too when i applied for the TCCR position in convergys and saw some MORE TECHNICALLY INCLINED PEOPLE (one of them used to be a network admin pa nga), fail the screening process. hanggang technical know-how lang pero di naman maka-pag deliver, di ma-express ng maayos ang thoughts, and mahina communication skills.

 

im proud to have worked for a call center and to be working for another call center. i lear a lot, especially during training. im more of a computer geek now but i can also deliver and communicate well with other people. my customer handling skills has also improved and i can walk the walk, talk the talk when dealing with the most irate and angry customers.

[scott_summers]

yeah! i agree with you man...  a call center career is not for everyone. its under the customer service field and not everyone can really do this job. not everyone can provide excellent customer service. you maybe so good with technical stuff and the like but it all boils down to how you handle a particular inquiry or concern and work it out with the person on the other line.

 

saka may mga naririnig din ako na kakabobo sa call center, paulit ulit work. well like molotov said, any job would be a no brainer once you get the hang of it. saka not all call center job are script based. tech support accounts for example are tough. no script can replace the mind of a person who can probe and analyze problem well.

 

some would laugh off when they hear the word call center, call center agent, cust serv rep, and the likes. well i find it funny too when i applied for the TCCR position in convergys and saw some MORE TECHNICALLY INCLINED PEOPLE (one of them used to be a network admin pa nga), fail the screening process. hanggang technical know-how lang pero di naman maka-pag deliver, di ma-express ng maayos ang thoughts, and mahina communication skills.

 

im proud to have worked for a call center and to be working for another call center. i lear a lot, especially during training. im more of a computer geek now but i can also deliver and communicate well with other people. my customer handling skills has also improved and i can walk the walk, talk the talk when dealing with the most irate and angry customers.

<{POST_SNAPBACK}>

 

not all are customer service oriented, my account is THE complete opposite of it. Im with credit and collections and this is going to be the new trend in outsourcing. its a lotta fun and this is an account wherein i can be myself

[gen_g]

the search for a better account or a better job never ceases....as far as from my experinece goes with this industry.......its just a matter of seeing it in a different light and how you will live with the idea...it gets to be a no brainer but with the account i am with now the learning never cease or the updates...at some its good to always learn something new everyday.....

[crazykalbo]

not all are customer service oriented, my account is THE complete opposite of it. Im with credit and collections and this is going to be the new trend in outsourcing. its a lotta fun and this is an account wherein i can be myself

<{POST_SNAPBACK}>

 

 

cool! sounds like fun there huh! im happy with my account... its a technical account but i got things tied up and running smoothly

[monsignor28]

you should NOT be in customer support with that attitude

 

it looks like you DON'T realize that a "paper billing fee" is NOT a standard fee

i've been receiving and paying bills for over 30 years and this is the first time i've heard of such a fee

i too would have asked what it's for or why such a fee exists

 

yung bagong word sa pandinig mo may have been "ludicrous"

Pronunciation: 'lü-d&-kr&s

Function: adjective

Etymology: Latin ludicrus, from ludus play, sport; perhaps akin to Greek loidoros abusive

1 : amusing or laughable through obvious absurdity, incongruity, exaggeration, or eccentricity

2 : meriting derisive laughter or scorn as absurdly inept, false, or foolish

synonym see LAUGHABLE

 

at least may bago kang natutunan 

<{POST_SNAPBACK}>

 

ay may nag react...

 

ok lang yung mag react ka sa mga sinabi ko... pero yung mag judge ka with bold letters that i should NOT be in customer support... mali na yan... you dont know me... you dont know how i work or where i work... so dont say that should NOT be in customer support ... matalino ka pa naman sana, base sa mga tinuro mong bagong word...

 

peace

Edited September 25, 2005 by monsignor28

[xcholox]

I agree with this post and those related to it. Everyone needs to understand that the jobs in a call center only adapts to the requirements/profle and even values of the account (the client who is outsourcing the service) concerned. There are accounts that offer tremendous growth opportunities since the client continuously grows the business with the cal center while there are others who seem to be dead end no brainers because that client has no further plans with the service.

 

As far as knowing which is which, I guess this is where the applicants will be able to help themselves. Ask your interviewers about the clients track record with the call center. have they been expanding regularly? How often do they make progressive changes? Have they always been offeriing the same service?

 

 

the search for a better account or a better job never ceases....as far as from my experinece goes with this industry.......its just a matter of seeing it in a different light and how you will live with the idea...it gets to be a no brainer but with the account i am with now the learning never cease or the updates...at some its good to always learn something new everyday.....

<{POST_SNAPBACK}>

[civilcode]

Baka meron naman diyan Opening sa mga office ninyo!!

 

I want to apply sa Call Center, be a member of Grienvance Commitee (Inbound)

 

Makati or Ortigas ARea

wala exprience sa Call center

[ShKiP]

mga tol, does anyone know how to set up a call center business?? sino may experience nito??

[crazykalbo]

nakakatawang post.. mejo exagerated naman hehehe! di naman lahat ng call center eh graveyard shift. may pumapasok din sa umaga. pero mas ok pa rin night shift, may night diff! hehee! saka pde ka naman mag leave tuwing holidays eh... so no problem! so far normal pa rin buhay ko, nakakagimik pa rin kme ng friends ko, although after gimik, sila uuwi na tapos ako papasok pa lang. sa bahay di naman parang boarding house lang. nakakapaglinis pa ko, nakakapagweights sa room ko, naglalaro PS2, nonood TV, nakakausap mom ko. all seems ok with me pa rin. at least wala me takehome work. masaya. after work, bahay lang iisipin ko, wala ng pesky homework tulad ng ibang normal day job. :cool:

[makoy23]

post naman kayo ng tips kung paano mas maadali makakuha ng job sa call center. sorry if wala sa topic. hehee

[jokulhaups]

What do you know about the call center Industry?

 

Applicant: The call ctr. industry is booming out, side by side, somewhere else. (Huuuwhaaat?)

 

Applicant: The call center is a booming industry for the past few days and I want to become part of

that boom! (sumabog ka sana!)

 

Applicant: It's easy to be a call center, just looks arounds you, that why i want to become a call

center! (building ito!)

 

 

Out of nowhere:

 

Applicant: Oh im sorry, i sit corrected. (oo nga naman, nakaupo sha eh!)

 

Applicant: Im afraid to dead. I feel that im not ready to die.

 

Applicant: I usually play PS2 at night when there is no loud.

 

 

Recruiter: You look familiar. I think i already spoke to you before? Do you remember when you were last here?

 

Applicant: I think months from now. (psychic ito!)

 

 

Recruiter: Why do you want to work in a call center?

 

Applicant: From Manila Bulletin. (ang gulo... i drug test nyo na to')

 

 

Recruiter: Ah okay, but my question is, why do you want to work here?

 

Applicant: Well, I graduated from CEU with a course of blahblah..... (out...out...out....)

 

 

Applicant: I'm a work alcoholic.

 

Applicant: I'm the eldest and the only child in our family. (arrrgggghhh...ADIK KA!)

 

Applicant: I'm a hardworking...(yes..please continue...)