Restaurant Complaints

[purpleheart88]

This King Crab Branch in P Guevarra San Juan could probably win the most taga

restaurant in this area. The crabs are so expensive but they still switch the crabs

you chose with some of lesser quality or worst, dead already!

Their 3 Cups chicken is chicken adobo of one leg! It costs almost 200 pesos ++

but they will give you only 1 chicken leg chopped into so many pieces.

And wost of all, the chinese owners of this restaurant are hard to talk to.

They even pretend that they are just employees and not the actual owners.

y

 

you hit the nail right on the head. owners have very bad customer service. no wonder very few clients go back.

[Guest Leviticus]

Kakatapos lang ng exam week of my daughter so I asked her where she wants to have merienda. syempre ang sagot ay "Jollibee"!

 

so ayun, pila ako sa jollibee. order ng anak ko ay cheezy nachos. so the total order was: Burger meal with upgrade of fries to cheezy nachos and upgrade of softdrinks to iced tea, and a jolly hotdog.

 

total ng lahat ay 121.00. I gave the counter girl a 500 bill. sinukli nya sa akin ay for a 200 bill. napatingin ako sa counter girl and kindly corrected her that kulang ang change because I gave her a 500 bill. simangot agad si counter girl and said "sir, hindi ho. 200 ang binigay ninyo". I asked her to check and make sure, calm pa ako nun baka pagod lang kasi si counter girl. nubayan.. ayaw icheck kasi "nakasara na po ang cash register".

 

ayan.. uminit na ulo ko. i asked her to open it up because kulang ako ng 300 na sukli and I was very very sure that I gave her a 500 bill. kung 10 peso coin na nawala masakit na sa loob, 300 pa.

 

I told her to call her supervisor to open up the register. dumating si supervisor and asked what the problem was. I told him mali ang sukli na binigay sa akin because I gave the counter girl a 500 bill but she only gave me change for 200. the supervisor swiped his card through the register and checked the receipt, then gave me the remaining 300.

 

ganun lang. no questions or even looking at the contents of the cash register. sheesh! naisip ko ay paano kung sinabi kong 1000 ang binayad ko sa counter girl? yung supervisor ni hindi reprimand si counter girl for the inconvenience. parang wala sa supervisor ang nangyari.

 

and to top it off french fries lang ang binigay sa akin ng counter girl and not the cheezy fries, which I once again corrected her.

 

nakakadismaya ang service sa Jollibee; unlike noon na very efficient daig pa ang Mcdo. nowadays parang pagod or tinatamad or worse parang robot na ang mga service crew sa jollibee.

[Guest Makaikishi]

We never went back to King Crab because of their expensive food pero kung ganyan pala ang service e hindi na ako nagtataka kung bakit nga konti na lang ang kumakain dyan.

 

"This King Crab Branch in P Guevarra San Juan could probably win the most taga

restaurant in this area. The crabs are so expensive but they still switch the crabs

you chose with some of lesser quality or worst, dead already!

Their 3 Cups chicken is chicken adobo of one leg! It costs almost 200 pesos ++

but they will give you only 1 chicken leg chopped into so many pieces.

And wost of all, the chinese owners of this restaurant are hard to talk to.

They even pretend that they are just employees and not the actual owners."

[Guest Makaikishi]

Kakatapos lang ng exam week of my daughter so I asked her where she wants to have merienda. syempre ang sagot ay "Jollibee"!

 

so ayun, pila ako sa jollibee. order ng anak ko ay cheezy nachos. so the total order was: Burger meal with upgrade of fries to cheezy nachos and upgrade of softdrinks to iced tea, and a jolly hotdog.

 

total ng lahat ay 121.00. I gave the counter girl a 500 bill. sinukli nya sa akin ay for a 200 bill. napatingin ako sa counter girl and kindly corrected her that kulang ang change because I gave her a 500 bill. simangot agad si counter girl and said "sir, hindi ho. 200 ang binigay ninyo". I asked her to check and make sure, calm pa ako nun baka pagod lang kasi si counter girl. nubayan.. ayaw icheck kasi "nakasara na po ang cash register".

 

ayan.. uminit na ulo ko. i asked her to open it up because kulang ako ng 300 na sukli and I was very very sure that I gave her a 500 bill. kung 10 peso coin na nawala masakit na sa loob, 300 pa.

 

I told her to call her supervisor to open up the register. dumating si supervisor and asked what the problem was. I told him mali ang sukli na binigay sa akin because I gave the counter girl a 500 bill but she only gave me change for 200. the supervisor swiped his card through the register and checked the receipt, then gave me the remaining 300.

 

ganun lang. no questions or even looking at the contents of the cash register. sheesh! naisip ko ay paano kung sinabi kong 1000 ang binayad ko sa counter girl? yung supervisor ni hindi reprimand si counter girl for the inconvenience. parang wala sa supervisor ang nangyari.

 

and to top it off french fries lang ang binigay sa akin ng counter girl and not the cheezy fries, which I once again corrected her.

 

nakakadismaya ang service sa Jollibee; unlike noon na very efficient daig pa ang Mcdo. nowadays parang pagod or tinatamad or worse parang robot na ang mga service crew sa jollibee.

 

 

Napapansin ko lang na sa Jollibee ka lang nagkakaroon ng mga problema pagdating sa customer service. May I ask saang Jollibee branch ito para malaman ko na in advance just in case. Thanks.

[Guest Leviticus]

Napapansin ko lang na sa Jollibee ka lang nagkakaroon ng mga problema pagdating sa customer service. May I ask saang Jollibee branch ito para malaman ko na in advance just in case. Thanks.

the first instance (post) was at jollibee sm fairview. there are two branches of jollibee there, dun sa may malapit sa department store yung tukoy ko.

 

the take out thing is with every jollibee branch that I go to. lagi ako pinaghihintay sa order na take out.

 

the latest occurred here at the provinces in pangasinan.

 

pinakaworse jollibee branch that I went to was at jollibee edsa corner aurora blvd, yung nasa ilalim ng underpass. marami ako kwento but the one that stands out was when I ordered for anything in the menu (24 hours raw sila) but wala namang available. sheesh!!! paghihintayin ka pa ng 30 minutes

[skitz]

Bacolod Chicken SM Fairview

 

I just moved and didn't have all my stuff in the new apartment yet. But I was going to "christen" it na (haha!). So me and the GF passed by Bacolod Chicken (former favorite eating place) to order the usual Inasal, and since I didn't have a ref in the new place yet, two cokes in cans. Take out.

 

Stupid me didn't bother to check. Excited e... Ever tried eating inasal chicken without cokes? Or cold water? Bitin... s@%t... I checked the receipt, I was charged 30 pesos each for the missing cokes in can.

 

Maybe two weeks later, me and the GF went malling. I wanted to go back to Bacolod Chicken, but she didn't want the confrontation. So I made a ruse, I kinda dropped her off in the video store, promised to be back in a jiffy.

 

Went to Bacolod Chicken and asked for the manager. Wala pa daw yung manager. Maybe 3 lang yung crew (maaga pa e) and a few customers. So I just went to talk to the cashier and explained that about two weeks ago I orderd the inasal and two cokes. Told them I don't have the receipt with me right now, and that I don't intend to get refunded for the two cokes. I could care less. I just told her in a voice I was really trying hard not to raise (but still angry), that you fools charged 30 pesos each for cokes that are not in the takeout bag. BAD SERVICE! I am NOT eating in this place anymore, and will tell all my friends about it. You people will lose your jobs coz this place will close.

 

Fast forward maybe 8 months later. What used to be a busy restaurant is now nilalangaw. Last I heard, they are "moving".

[elijahpaul]

SM CITY BAGUIO

 

Shakey's

 

A few months ago, my family decided to go out and eat at Shakeys to celebrate my little sister's birthday. We ordered Basket of Mojos and Chicken Wings as appetizers, and Grand Slam for our main course. Anyway, I noticed the waitress who was taking our order was looking a little bit depressed, tired, sad, in-a-bad mood, was having her period or whatever. So she approached us looking like a rape victim, with no greetings whatsoever, took our orders and REPEATED it in front of us. When our supposedly mojos and chicken wings were served, we were surprised to be given another food made from potatoes (sorry, forgot the name) and the wings. So my dad told her that this was not our order. To our surprise, she insisted that we ordered the one she served (with her fugly face frowning over us). It went to the point that became like a kids' argument: "No, it's not." "Yes, it is!". Before my dad boils his blood over, I raised my voice and shouted "EH MOJOS NGA INORDER NAMIN EH!" and made sure everyone would hear it. When the manager heard it, he rushed over to our table and pulled out the waitress and sincerely apologized. We told him about our order and he said, in a professional way, that he would replace the order. Then my dad asked if the error would be deducted to the waitress' salary, he said yes. Not wanting that to happen, my dad just accepted the order and requested the mistake to be added on our bill.

 

After that, I didn't want to go back to Shakey's anymore. But one time I was in the grocery with my mom and I suddenly saw a guy smiled at me. At first I was puzzled who the guy was, then I remembered it was the manager. After that, I go to Shakey's and eat there again but I can't find the waitress anymore.

 

 

Tea House (SM City Baguio branch)

 

Before you enter this restaurant, you will be welcomed with uniformed waiters puffing their cigarettes, leaning on the wall lookin' like goons waiting for their next victim. Do not expect ANYONE of the staff to greet you when you enter. When seated, a waiter will give you the menu without opening his mouth. After getting your order, he will immediately leave, still not uttering a word and leave the menu with you. When you ask them to get the menus already, they will ignore you - no, not just simply ignore, they will look at you and immediately look away pretending not to notice you. (When they did this to my dad, he threw the menus to the ground before the waiters got his attention. - I suggest doing this when ignored).

 

What more can you expect from this type of restaurant? My mom and dad knows the owner (gym-mates), they called up Mr. Chinese guy but he simply said, "Hayaan nyo na yan." WTF?! They said that the waiters are kababayans of the owner's wife. Maybe that's the reason for the waiters to have big heads. The dad of my girlfriend also called the owner because they are batch-mates, he said the same thing.

 

I experienced these things THREE TIMES IN A ROW: with my classmates, my parents, and my gf's parents . That's why I explained this in future tense. YOU WILL NOT LEAVE THIS RESTO WITHOUT A HEADACHE. Unless they change all their waiters. Take my word for it.

 

 

 

So, when you visit Baguio, please consider the the restaurants you are going to, if you don't want your day to be ruined.

[Guest Leviticus]

^^hehe.. kababayan pala kita

 

sa SM Baguio Pizzahut naman. they have this streamer put up proclaiming "On time or it's free". We ordered take out. according to the waitress it would be a 15-minute wait. we got our receipt and went to Watsons around the corner. when 20 minutes were finished we went back expecting our order to be waiting for us; hassle kasi sa Pizzahut because katabi ang entrance-exit so dagsaan ng tao. we asked the waitress for our order. yikes.. nawala raw ang order namin and it would take them 15-20 minutes to prepare nanaman.

 

so we reminded her about the streamer put up, with emphasis on FREE.

 

there is no such thing raw.

 

gulat aunty ko at that time. eh bakit pa nila nilalagay ang streamer na yun? according to the effing manager (whom my aunt called) it was only for deliveries. wala namang nakasulat sa streamer na APPLICABLE FOR DELIVERIES ONLY :thumbsdownsmiley:

 

basta the next time that happens in any pizzahut branch that I order alam ko na ang sasabihin. nagmamadali lang kasi kami at that time kaya we weren't in an arguing mode.

 

EDIT: while on the subject of Pizzahut, has anyone noticed that their pizza size has decreased? parang pati pizza may inflation ah. I remember mga 5 months ago 1-1/2 slices lang ng family size nila busog na ako, now para mabusog ako 3 slices na. and not that plentiful ang toppings. I also remember noticing about 6 months ago that their crust size has increased. now pati ang crust nila lumiit

Edited September 25, 2007 by Leviticus

[elijahpaul]

^ taga baguio ka rin pala... hehehe..

 

about pizza hut, I don't go there anymore. kasi I noticed na mabubusog ka na lang sa tinapay ng pizza. kung magpipizza ako, sa yellow cab or shakeys nalang.

[BigBear]

MAX RESTO in SM MARILAO

"PALAKASAN ISSUE"

my family went to SM MARILAO to have a goodtime...

xmpre kasam mga kids at mga oldies namin...

ask den what do they like to have for lunch...

lahat gs2 tsiken...

so MAX ang ending....

aun hindi namn jampacked ang resto...

we arrived there around 1PM after lunch hour rush un ah...

nka order na sis ko...

tpos may dumating lang na new group sguro mga 8-10 sila...

kami nman mga 7-8pax...

aun namili din sila sa menu at umorder sa waiter...

i notice na nandun 1 guy na super asikaso sa kanila...

area manager pla ng MAX...

edi ang story nauna kami umorder sa kbilang gruop...

abay mantakin mo ms nauna pa silang mgkaroon ng food...

ok lang sna e...ksi may ksma din sila bata at bka guton na din...

at bka pdating na din orders namin...

to my disgust...20mins had passed since naservan ung kbilang group...

patapos na sila kumain wla pa food namin...

aun ! tlgang naginit ako sa resto at kinausap ang manager abpout what happend...

sorry daw kesyo pre order daw un...

e meron bang pre order na namili pa sa menu? anu idiot ba ako? wapaks !

sabi ko hindi namn ako nghaharian dito...

we jus want FAIR SERVICE...WALANG PALAKASAN !

u treat every customer with fair chance...

hindi dahil kilala ng area mgr nyo e uunahin nyo pa sila...

e mga bata ang kawawa nagugutom na !

so ginawa namin....the moment na papalapit ng ung food...

UMALIS nlang kami at sinabi kosa MANAGER....

inyo na po ung food nyo...

your resto has bad service skills and that you need to retrain your staff....

hahahahaha !

evreytime i pass MAX resto in SM Marilao...

i always look for the manager and say to her poor service pa din kyo...

sabay alis kaagad....

not giving her the satisfaction of replying...hahahaha !

[Guest Leviticus]

^ taga baguio ka rin pala... hehehe..

 

about pizza hut, I don't go there anymore. kasi I noticed na mabubusog ka na lang sa tinapay ng pizza. kung magpipizza ako, sa yellow cab or shakeys nalang.

palm card kasi eh.

 

but whenever I get the chance or kapag solo ako na naghahanap ng pizza, punta ako sa Don Hen sa may Session. somehow hindi hiyang (or sawa na ako) ang SM Baguio sa akin because of the crowds of students. only complaint ko lang sa don hen ay overload siya ng cheese (hehehehe..)

[mata_hari]

I remember the time when McDo was just new in the country, their service crews were all well trained and quite knowlegeable with their jobs and look and act smart. Lately I notice that some service crews appear not to be well trained in their jobs and are lousy looking.

[Rex Steele]

I remember the time when McDo was just new in the country, their service crews were all well trained and quite knowlegeable with their jobs and look and act smart. Lately I notice that some service crews appear not to be well trained in their jobs and are lousy looking.

 

You're right. I usually go on their drive-throughs. I'm actually surprised whenever they get the whole order right.

 

Last year, I ate at the McDo at Clark with a friend. We both ordered combo meals and were told that they would serve us the fries late - they were about to cook them. Well, we finished our meals and still, no fries (and we ate real slow). The damn bastards forgot about us. On our way out we saw the manager-on-duty joking around with most of his crew in front of the cash registers. I asked the SOB if he was the manager. When he said yes, I showed him my receipt and asked him for our fries. We left and they had someone bring it over to our car as we were about to leave. WTF were we going to do with the fries now? We told them to give it to the homeless person in their parking area.

 

As much as I dislike the food at Jollibee, they do a much better job training their staff.

Edited September 26, 2007 by Rex Steele

[Guest Makaikishi]

Aristocrat used to have lousy service back in the '70s (since most of the waiters are old, just like at Ma Mon Luk) and my father actually confronted the waiters since they tend to mix up orders.

[lomex32]

Hehehe dude i dont think so

salad without dressing, cheeseburger without cheese, ice tea without ice,

.... perhaps if they could have asked me upfront i could have oredered something else ....

++++++++

 

Chowking SM Bacolod

 

I ordered bottled mineral water for mom ....

They gave it in room temperature ... and gave us ice on a glass

 

PLAIN STUPID

 

++++++++

Dude no offense pero pwede nga naman kainin ang shawarma without the onions however, you were right about complaining since nakasulat nga naman sa menu na meron dapat sibuyas ang shawarma. The one mistake they had was they had to tell you indirectly na pwedeng kainin ang in-order mo without the other condiment.

 

Such small matters like the quality of the food and service are one of the reasons why food service here in the Philippines is under the satisfactory rating for some people.