Restaurant Complaints

[ATONG ANG]

ate at macapagal dampa paluto SHAYLIN SEAFOOD RESTAURANT. the fish we bought was changed at the kitchen with one that was frozen. dont ask why but as cooks we know whether a fish is fresh or frozen. we bought some crabs for crab sotanghon which is suppoessed to be fried first then mixed with sauteed garlic and some sauce and sotanghon. the crab came out as crabs in clear broth with sotanghon. they just dropped the crab in boiling water and added carrots, vegetables, salt and sotanghan. to think we even gave them specific instructions on how to cook them.

 

the 2nd is tolerable if they dont know how to cook. the 1st mistake is unforgivable since it entails the restaurant scheming procedures to replace fresh newly bought seafood with their own old stocks. it shows their bad intentions.

[lomex32]

Master Atong thanks for this FR

 

My fav is Shylin 2 (dont know why may I and II pa) in Dampa Parañaque .....

 

We really do not know what they do as they bring it to their kitchen

 

ate at macapagal dampa paluto SHAYLIN SEAFOOD RESTAURANT. the fish we bought was changed at the kitchen with one that was frozen. dont ask why but as cooks we know whether a fish is fresh or frozen. we bought some crabs for crab sotanghon which is suppoessed to be fried first then mixed with sauteed garlic and some sauce and sotanghon. the crab came out as crabs in clear broth with sotanghon. they just dropped the crab in boiling water and added carrots, vegetables, salt and sotanghan. to think we even gave them specific instructions on how to cook them.

 

the 2nd is tolerable if they dont know how to cook. the 1st mistake is unforgivable since it entails the restaurant scheming procedures to replace fresh newly bought seafood with their own old stocks. it shows their bad intentions.

[jettison_last]

Speaking of resto bills. Napapaisip ako kung dapat bang mag-iwan ng tip kung yung bill may kasamang sc? Kasi kahapon sa aveneto pina-card namin as usual yung kinain namin pero yung kabilang table nag-iwan pa ng tip maski ni card na nila. Nasanay na kami na pag walang sc ay mag iiwan kami ng tip.

 

giving tips is optional, may service charge man o wala.

i never leave tips, kahit na ok ang service. eh job ng crew yun to provide good service.

however i do give tips sa mga di masyado kilalang restos kung ok ang service.

big time joints? never.

 

bigay mo na lang yung konting barya mo sa naglilimos sa kalye, makakatulong ka pa hehe

[lomex32]

Service levels can be situational .....

but what something I can not accept is CHEATING .....

... availability of ingredients can also be accounted to several factors ..... though nothing beats a no BS explanation to the customer ... but if an establishment attempts to serve you something you did not order or gives you something short of what you ordered .... tsk tsk

 

:thumbsdownsmiley:

[miguelandal]

well..philippines is still lucky to have crews in their fastfood. if ure in some countries (like in us) u do it or get it by urself.

i think in ur case, u shouldve just put ur things in ur seat and go back to get ur ketchup or might as well ask them those ketchups to go.

 

common sense, it's not safe to leave your things on your seat while getting condiments. this is the philippines, not exactly the safest and crime free country in the world.

 

leaving tips which is an acronym meaning Thanks In Prompt Service or something like that should be given out of goodwill, it's not a compulsary thing like the restaurants in the US or the taxi cabs here in the Philippines. Normally I only have two rules when deciding if i shoul tip or not; 1. if the service was really good and 2. if I think I should come back.

 

i hate restaurants which give change in the small denominations since most people don't like coins and tend to just leave them as tips. but doing it too much is just robbery!

 

Last night I was over at Ziggurat and the change they gave me was short; when I told the waitress about it she just said "okay", and made me wait for the longest time to get my money. Ziggurat in Burgos, Makati Ave area. don't really know if there are other branches.

 

also the jollibee at the Bonifacio Stop Over in Taguig is really bad service! really BAD! going to that pizza shop right accross it is a much better choice.

[Sweet Introvert]

giving tips is optional, may service charge man o wala.

i never leave tips, kahit na ok ang service. eh job ng crew yun to provide good service.

however i do give tips sa mga di masyado kilalang restos kung ok ang service.

big time joints? never.

 

bigay mo na lang yung konting barya mo sa naglilimos sa kalye, makakatulong ka pa hehe

Normally the service crews here in the RP are among the poorest paid in the world, they rely on tips and service charge for monies to supplement their income. Rule of thumb is that places that charge SC, don't leave a tip, if they don't charge SC, leave 10% of the bill as tip to a maximum of 50 pesos. Of course, some people really don't leave tips, once they become known, the service crew ensures that his/her level of service is the lowest possible that they can get away with, in addition to other subtle revenge. Don't be such a skinflint, 10% of 200 is only 20 bucks, if you can spend 500 for your meal, what's leaving 50 for the service?

 

common sense, it's not safe to leave your things on your seat while getting condiments. this is the philippines, not exactly the safest and crime free country in the world.

 

leaving tips which is an acronym meaning Thanks In Prompt Service or something like that should be given out of goodwill, it's not a compulsory thing like the restaurants in the US or the taxi cabs here in the Philippines. Normally I only have two rules when deciding if i should tip or not; 1. if the service was really good and 2. if I think I should come back.

 

i hate restaurants which give change in the small denominations since most people don't like coins and tend to just leave them as tips. but doing it too much is just robbery!

 

Last night I was over at Ziggurat and the change they gave me was short; when I told the waitress about it she just said "okay", and made me wait for the longest time to get my money. Ziggurat in Burgos, Makati Ave area. don't really know if there are other branches.

 

also the jollibee at the Bonifacio Stop Over in Taguig is really bad service! really BAD! going to that pizza shop right across it is a much better choice.

I know what you mean, one time I received change in a big resto, 157 bucks worth of 5 and 1 peso coins. I decided left only 35 bucks tip (my bill was 343) and kept everything else. The next day, I had 378 pesos changed at the bank for 5 centavo coins ... I ordered exactly the same dishes and gave the payment and tip in loose 5 centavo coins ... :thumbsupsmiley:

 

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Anyways, I got ticked off at HEAT in Edsa Shangri-La Hotel. I had supper there with some relatives a few days back. We opted for the buffet, expecting good food (after all it is a 5-star hotel ... supposedly.) I started with the salad section, good selection. Then went to their sushi/sashimi section, again good selection. When I got to the meats, I asked the waiter to cut me a nice thick 1 inch slab of roast beef, he slices a thin eighth of an inch section. I told him once more, 1 inch thick, even pointing to which point he should cut. He ignored my request and sliced another eighth of an inch. I told him that if he didn't slice a nice thick 1 inch section, I would complain to the manager, this cretin then sliced a half inch section. I called for the manager and complained. My relatives (who it seemed were eating in HEAT every night for 2 weeks as they were staying in EDSA Shang then told the manager that if he didn't do something, they would never go back to HEAT, as well as complain to the hotel GM who they know pretty well.

 

So long cretin.

Edited October 27, 2008 by IQ Zero

[kc_discreet123]

ung shake it shake it ngjolibee na fries...68pesos...fries and float lng un...tapos malaki lang ung lalagyan...pero fries inside iilang piraso lang...ginto?

[gilanne07]

Chowking Taytay - malapit sa may Club Manila East

 

been there last nov 2 lamang. grabe ang dami ng langaw. yung iba bangaw na ata. parang walang pest control ata dun. kahit na fly swatter man lamang. yung table na inupuan namin hindi pa pantay. umuuga kaya ang hirap kumain. ako pa naglagay ng kalang para maging steady. then ang lakas pa ng tugtog ng videoke machine sa may labas nila. yes, videoke machine. kakaiba. beerhouse siguro sa gabi?

 

KFC- almost all branch

 

Everytime I go there, I know na nasa KFC na ako. Amoy mantika, amoy sofdrinks na nakabara sa drainage. basta mabaho amoy. Immune na ata sila sa amoy at hindi nila magawan ng paraan ito.

 

Tapos, lagi siniserve small parts ( legs or wings ). Pag nagrerequest ka ng Thigh part o kaya rib part 30 minutes pa daw. Eh ang cooking time lang ng chicken 9 minutes lang ata. Gusto lang nila talaga maubos yung mga wings and legs nila. Tinatago nila sa cabinet. Pag nag-insist ka masama pa tingin sayo. Ubusin ko nga gravy nila sa thermos!! :grr:

[lomex32]

MCDONALD's PASEO BULSHIET and other fast food joints

 

Everytime the counter fellows ask your order they look away, they do not listen, they get distracted by fellow crew ... in short they do not pay attention.... BUT THEY WANT YOU TO LISTEN, UPSIZE YOUR DRINK? UPSIZE YOUR FRIES? AND THEN THEY ASK YOU TO REPEAT YOUR ORDER AGAIN

 

YEAH UPSIZE MY ASS

 

:grr: :grr:

Edited November 4, 2008 by lomex32

[Dr_PepPeR]

Never trust drive-thrus to give you what you ordered. It's much better to check when they hand you the food than finding out when you're already home. One of the most reliable for me, McDo Greenbelt screwed up my orders for two consecutive nights.

[ATONG ANG]

STARBUCKS HARBOR CENTER CCP- barista puts tranparent square cover for blender over his head and wears it like a helmet while toying around with his coworkers. bad for bacteria or viruses from this guy's breath. bad luck to the next customers buying cold mixed beverages.

[Guest Leviticus]

burgerking megamall. instead of giving you a number after you order so that you can sit down they make you wait at the counter while your order is prepared :thumbsdownsmiley: I don't want to leave the counter when no receipt has been handed to me.

[Bitoy]

Mongkok - Mall of Asia

 

I have been to several Mongkok restos before and don't have much complaints but my last visit to this MOA branch really got me pissed off.

1. When we entered the resto, there are about two tables available. However the waiters/waitresses are ignoring us and I had to personally block the path of one waiter to ask if we can take one of the tables. We had to ask since we don't know if there is a queue for customers waiting for a table.

2. When my companion's shake was served, the straw was missing. The waitress went back holding the straw with bare hands. (Note that the straws are not individually wrapped). This is very unsanitary.

3. The waitress had to return three times to give us drinking water for everyone and to complete the tea cups. Everything was clear from the start but it took her three trips just to give us everything we need.

4. We had to select a replacement order three times since the items we picked are not available. We suspect that the kitchen staff just does not want to prepare new food since it is already around 9pm (the mall closes at 10pm). We heard that customers on the next table was also asked to replace one of their orders.

5. When we are about to pay, we kept on waving for a waiter/waitress to approach us to get the bill. Even if there are about 6 waiters/waitresses available, and only about 4 tables occupied (near closing time already), all of them seems to pretend not seeing us and pretends to be busy cleaning up other tables. I even saw one waitress look in our direction and suddenly turned away. This really got me pissed off that I had to raise my voice to call everybody's attention and complain why they couldn't take care of the few customers they have left.

 

I'm not sure what happened to this branch but it seems they have a lot of new staff and they are POORLY trained. It also seems there is no manager around that time.

[lomex32]

FRENCH BAKER ...SM Taytay

 

Ordered brewed coffee and coffee roll (available already as displayed on shelves) for a sunday morning breakfast @ 10:40 AM

 

The God-forsaken counter girl took my order, handed me down the slip and paid at the counter and got a number... 28 minutes wala , i did not noticed since i was on my phone ... only when i started to see people on other tables got their order ...

 

I went to the God-forsaken girl ..... "Obviously she forgot about my order na"

She just got a cup to get brewed coffee from the automatice brewer ....

 

i asked WHY? my order took long ...

1. Ang DAMI daw tao (Shet there were 10 tables and there were only 2 other a couple and a family of 4 dining ... an old lady done with her food ...

 

2. Ininit pa DAW ung Coffee Roll ...

 

I went back to may table and called the manager's attention and asked if she buys her staff's reason ....

She apologized and promised to reprimand her God-forsaken counter girl

 

s@%t happens but lying and making excuses does not help and mostly does not improve service

Edited November 17, 2008 by lomex32

[Guest Leviticus]

went down from baguio the other day on my bike tanghaling tapat so mainit, pawis, and medyo pagod. stopped at jollibee urdaneta. 3 lanes were open and there were only about 5 of us in line. so pila ako.

 

aba naman.. when it was my turn already, out of nowhere this guy just slided up in front of me. ang bilis umorder ng gago and the counter-gay took his order at once. when I pointed out nakapila ako kanina pa and sumingit lang siya ningitian lang ako ng gagong customer at sabing naibigay na ang order. I called the attention of the counter-gay and he said he already punched it in. I called the attention of the manager and said my plight. 2 things ang mali ng counter-gay: 1) the b@stard took the order of the other guy who clearly cut in line and 2) if that was the case then there was no line.

 

hanggang apology lang. nubayan. I wanted the counter-gay fired! sa inis ko lumabas na lang ako without ordering. nagpalamig lang ako sa aircon nila, walked a few steps to 7-11 and just drowned my frustration on juice. sa bahay na ako kumain.

 

another time at KFC baguio session the day before going down.

maluwag ang counter since mga round 9 na ng gabi and being a weekday. so order ako ng dinner dine-in. nobody was behind me nung nakapila ako. after taking my order the counter-girl went about preparing it. 2 nurses entered and biglang may lumitaw na counter-gay sa harap ko, taking their order. I pointed it out to the b@stard that I was there first and that the other counter-girl was already preparing it. the counter-gay took the other couple's order anyway. when the b@stard was about to punch in the couple's order tamang tama prepared na ang order ko and the girl was beside the counter-gay waiting to punch my order. I stood in front of the b@stard, looked him straight and said in a loud steady voice that I was first. nanlaki ang mata niya. maybe I was menacing to look at in my biker leathers :evil:

 

the countergirl took over the cash register and punched up my order.. all the while nakangisi. hehe.. it turns out the 2 nurses ay kalahi/katropa ng counter-gay kaya pilit na iserve :grr:

 

basta.. nagkalat na ang lahi ng mga bading sa mga kainan sa baguio. :sick: counter-gays=poor service