reviews The PLDT Complaint Thread

[gemuel3330]

pldt hotline 171 ang tagal sumagot

[JustSmile=)]

I have been a long time PLDT DSL user - the first few years was smooth.. However, this past year was the worst of the worst.. I was only having 2-3 days a week with connection and most of them are disconnected..

 

Oh and by the way, dont bother calling their 171 hotline.. the operators CANNOT HELP you!

[bugkalot]

just call them everyday, eventually mapapailis pag solve sa problems niyo

[gemuel3330]

yun nga ginawa ko. kinulit ko ng kinulit hanggang sa binanggit ko yung rebate. aba kinabuksan dumating yung technician. ayun solb ang problem. banggitin nyo lang kung magkakaron ba kayo ng rebate habang di mo magamit yung phone/dsl line mo magiging mabilis ang serbisyo nila. minsan pa nga on that day na nagreport ka ng problem sa line mo on that day din darating yung technician.

 

just call them everyday, eventually mapapailis pag solve sa problems niyo

[basiliatan]

ALOK ng ALOK - PLDT WIRELESS DAW ..

[g2002]

PLDT braodband worst service ever in S@n Juan.

 

last year 2010, i had 2-3 weeks intermittent connection / month starting June noong nag-upgrade sila until november. Ngayon feb 2011 umuulit na naman. pumangit pa yun pag connect sa online gaming server sa ibang bansa... hay............

 

Ok ba Globe?

[Immortal666]

I just wanted to share my recent experience with PLDT. My bill was due last week but I was out of the country and was unable to pay it. I got to pay the bill last Monday. Then came Tuesday, I was unable to use my DSL service and instead of being able to browse the net, I received a message from PLDT saying that I had to settle 2.7k (which was twice the amount on my bill) so that I could receive my services again.

 

I called up 171 and spoke with a rep named Renz. I explained the situation to him and even gave the details of my payment made at a Bayad Center. He explained that it normailly takes 2-3 business days for payments made at Bayad Centers to post and that service will automatically be restored once the payment is posted. I found it unacceptable and asked him to have my service restored. He said he couldn't. I asked to be escalated to his manager. He put me on hold and then the line got cut. I dialled 171 again. After a long time waiting, I finally spoke with another rep, Reg naman ang name. Aside from my main concern, I also complained about the cut call that I got from the previous rep. While I was still speaking, the line again got cut. This infuriated me further.

 

I visited the nearest PLDT business office and detailed my concern. My point was, the payment has been made, I already presented the proof of payment, why are they still waiting for the amount to be posted? Don't they trust that the Bayad centers would be able to remit the payment? Don't they trust their system? Still, the people I spoke to would not commit to restoring my service. They were adamant that payment had to be posted first and that's the time my service will be restored. No consideration for a long-time customer, no consideration for an account that is not delinquent. I guess PLDT needs to get their money first before providing service to their customers.

[j4ever]

I've also experienced the same. I lost service for a few days. But part of it was my fault since i wasn't to pay on the due date. I think that's what it's for. Kung credit card nga yan sigurado may late charges once di mo ma-settle ang bill on the due date. So one lesson I've learned is never to delay payment so as not to encounter the same situation. Peace!

[curian]

question po, how is the service of pldt sa adriatico area? please give feedbacks. thank you very much.

[jons11]

PLDC is the ONLY choice here in my area. Walang Cable DSL, Bayantel is unheard of, Wireless signals are VERY weak because of high rise buildings in my area. That being said, EVERYONE is connected to PLDC and the dropouts are unbelievable!! Sobrang congested na ang they're still accepting new connections. WTF???!!! You can't get a decent continuous sync if you're not willing to wait until the wee hours of the morning. Mabuti na lang puro gurang na ang mga tao sa lugar so my brothers and I are the only ones up at that hour.

[gem]

4 DAYS without internet connection (and counting). and im goin to pay the bill in full at the end of the month. tsk! tsk! tsk! poor consumer.

[gem]

6 days and counting...

[mightbeyou]

if pldts service is this bad based on this complaint thread, then it is bound to get even worst since they acquired majority shares of sun cellular...more problems to settle with a big market full of complaints up ahead...

[khantan]

Hindi na maganda ang pldt.

Ito ang bagong patakaran ng pldt, kailangan bumili ng wifi-modem sa business office para magka-wifi, madalas nawawala ang signal ng wifi.

[marvindelmar67]

Bakla kasi ang may ari eh mahilig sa ari! mahilig mang gatas!!