dashstrider11 Posted December 26, 2006 Share Posted December 26, 2006 and yeah, still the Customer Support service sucks big time, they sure respond slow Quote Link to comment
complicated8 Posted December 26, 2006 Share Posted December 26, 2006 anybody tried the wi-fly offer additional 99 pesos sa smartbro fee? Quote Link to comment
lomex32 Posted December 26, 2006 Author Share Posted December 26, 2006 Well ganun na nga As what happened to me, obviously the CONTRACTOR fellow, put the blame on my LAN CARD just by LOOKING at it... hehehe Im using Smart Bro and never had problems with it. All i can say is that faulty connection happens due to incompetent contractors who installs your antenna the wrong way. Just my 2 cents Quote Link to comment
ladyboy Posted December 26, 2006 Share Posted December 26, 2006 palpak yun lng masasabi ko Quote Link to comment
eboy2 Posted December 26, 2006 Share Posted December 26, 2006 i agree minsan nde magaling un contractors nila. basta maka kuha lang ng signal ok na. madalas nga nagkaka problem signal ko, pero buti nalang nagpaturo ko sa contractor kung pano ba gagawin incase mawalan ng connection. bawal daw talaga ituro un pero kinulit ko lang with the right price kaya tinuro din nila. Quote Link to comment
Little Johnny Posted December 27, 2006 Share Posted December 27, 2006 Due to earthquake in taiwan, most of the internet service provide are down... SmartBro -- buhay pa,... well, swerte lang cguro. Quote Link to comment
elyong Posted December 27, 2006 Share Posted December 27, 2006 i agree minsan nde magaling un contractors nila. basta maka kuha lang ng signal ok na. madalas nga nagkaka problem signal ko, pero buti nalang nagpaturo ko sa contractor kung pano ba gagawin incase mawalan ng connection. bawal daw talaga ituro un pero kinulit ko lang with the right price kaya tinuro din nila.  nung nag complain ako about their slow connection, sabi PC ko daw, told them impossible kasi gamit ko ok naman tapos biglang ayaw na mag load lahat ng pages pati msn at yM... so sched daw... 2 days later tumawag taga meridian, sabi sira daw yung base station nila and don't touch the settings sa pc kasi sa smart/meridian ang problema... walang kwenta call center ng SmartBROken... ano tinuro syo, share mo naman sa aminpara naman maayos din connectins namin Quote Link to comment
Little Johnny Posted December 30, 2006 Share Posted December 30, 2006 ok.. allow me share some info.. TechSupport or the people who answer the hotline really needs some improvement.. Smart can't do much right now since (as you probably know).. SmartBro is formerly Meridian, Smart has taken over their operations only last Feb 2006... TechSupport that time is being sub-contracted to another company (practice by Meridian) and it's still place.. Smart as I know is already working on it.. Changes does not happen overnight. Quote Link to comment
maKamandag Posted December 31, 2006 Share Posted December 31, 2006 palpak yun lng masasabi koANAK NG PATING , SA UMPISA PA LANG DI NA MAGANDA ANG SERBISYO NG SMARTBRO HALOS ARAW ARAW NA LANG TUMATAWAG AKO NON SA SMART TECH SUPPORT MADALAS NA PUPUTOL SERBISYO NILA LAGI SABI MAY INAAYOS SA BASE STATION :grr: SIMULA NG LUMABAS ANG SMARTBRO NAGPAKABIT NA KO HANGGANG SA NAGPALIT NA KO NG GLOBE BRDBND E DAMI PALUSOT SMARTBRO LAGI DOWN SERBISYO AT MAY INAAYOS LANG DAW BASE STATION KAHIT ALANGANING ORAS DI NA LANG SABIHING HIRAP SILA AT DI KAYA ABUTIN ANG SERBISYO NG GLOBE PAGDATING SA INTERNET LANG NAMAN :thumbsdownsmiley: :thumbsdownsmiley: Quote Link to comment
sheila70 Posted December 31, 2006 Share Posted December 31, 2006 One year na ko next month with SmartBro. Pwede ko nang paputol but no plans yet. One time lang ako nawalan ng connection, di pa si Milenyo ang reason Matibay naman pagkakalagay ng antenna so deadma niya malalakas na winds. Â My landlord had to do some renovation work sa taas namin. Nilipat ba naman yung antenna without telling us so akala ko down lang service ng SmartBro eh kaso mga 2 days nang ganun. Bigla ko lang naalala na nagpapagawa nga landlord ko, nung pinahanap ko yung antenna, wala na sa pwesto niya kasi may pader na dun. Â Service came after 4-5 days which was ok kasi we had to go out of town naman talaga. Since then, ok naman connection ko. PC ko lang mabagal Quote Link to comment
cool_kojie Posted January 4, 2007 Share Posted January 4, 2007 my office using smart bro. my only problem with it is intermittent ang service napuputol parati and I just do tweaking para bumalik ulit. So far relatively few na ang downtimes. Pero Mabagal lang talaga minsan. I dont get rebates kasi we pay them yearly so ang hirap mag rebate. Quote Link to comment
wifi_for_you Posted January 4, 2007 Share Posted January 4, 2007 wala kong problem sa smart bro connection ko....yung intermittent, well expected naman lahat yan sa broadband business....nung nagkaroon ng earthquake sa taiwan nung may mapatid na submarince cable, globe broadband user patay na, smart bro buhay na buhay pa... Quote Link to comment
gr8tone Posted January 4, 2007 Share Posted January 4, 2007 wala kong problem sa smart bro connection ko....yung intermittent, well expected naman lahat yan sa broadband business....nung nagkaroon ng earthquake sa taiwan nung may mapatid na submarince cable, globe broadband user patay na, smart bro buhay na buhay pa... got my smartBro activated last tuesday. service is fine and I was able to share the connection with another laptop in our house. peer to peer wifi connection. hi tech tlga... tpos I read that you can apply for smart wifi if you add 99/month so when you get to a smart wifi zone etc. mall or coffee shop, may connection k n.. astig.. Quote Link to comment
jorbe4 Posted January 4, 2007 Share Posted January 4, 2007 pwede kaya magpakabit ng 2 antenna sa smart bro but use only 1 account? tutal its either im home or in the office so talagang di magsasabay.. kaya ba ganun? Quote Link to comment
Little Johnny Posted January 7, 2007 Share Posted January 7, 2007 pwede kaya magpakabit ng 2 antenna sa smart bro but use only 1 account? tutal its either im home or in the office so talagang di magsasabay.. kaya ba ganun? Â Nope. Hindi po pwede. Quote Link to comment
chipmaker Posted January 7, 2007 Share Posted January 7, 2007 ok ang smartbro. my father in law and brother in law uses it. tapos pag magdagdag ka ng extra 99 per month, you get unlimited airborneaccess. :thumbsupsmiley: Quote Link to comment
Spock Posted January 8, 2007 Share Posted January 8, 2007 I applied for Smart Bro last week and within 48 hours, I got my connection. So far, the connection is great, I have 100 mbps!!! Quote Link to comment
13cent Posted January 8, 2007 Share Posted January 8, 2007 so...ang problem is sa contractor talga? parang ganun?...nway...lomex...ano na ang nangyari dun sa manager...hehehe Quote Link to comment
tripmate Posted January 9, 2007 Share Posted January 9, 2007 have my connection with smartbro for 1 and 2 months already...... ok naman ang connection nya.... :cool: yung nga lang mukhang bumgal nung past months... havent called techsupp busy e... aheheheh Quote Link to comment
lomex32 Posted January 9, 2007 Author Share Posted January 9, 2007 Kasama ko wife ko and kid pumunta ng Smart Center and we gave her a small gift ..... ..... she gave us a Smart giveaway in return .... :cool:  Friends kami and katext ko na sya so...ang problem is sa contractor talga? parang ganun?...nway...lomex...ano na ang nangyari dun sa manager...hehehe Quote Link to comment
Little Johnny Posted January 9, 2007 Share Posted January 9, 2007 Kasama ko wife ko and kid pumunta ng Smart Center and we gave her a small gift ..... ..... she gave us a Smart giveaway in return .... :cool:  Friends kami and katext ko na sya I need to know that lady.. Quote Link to comment
eliasjose Posted January 9, 2007 Share Posted January 9, 2007 ganun din sa amin,palaging wla connection ang smartbor woreless na yan,.. grabe,kaasar Quote Link to comment
robin20 Posted January 9, 2007 Share Posted January 9, 2007 Smart has the worse customer service. once mwalan ka ng connection it would take weeks before they send field technician to reinstall your connection. smart and pldt sucks. Quote Link to comment
Little Johnny Posted January 14, 2007 Share Posted January 14, 2007 Smart has the worse customer service. once mwalan ka ng connection it would take weeks before they send field technician to reinstall your connection. smart and pldt sucks. Perhaps you should make a follow-up. Some has better luck for field technicians.. But honestly, sometimes you don't really need a field technician to troubleshoot your problem.. have you tried, quickFix? Quote Link to comment
orange Posted January 16, 2007 Share Posted January 16, 2007 lagi napuputol connection, customer service sucks..... Quote Link to comment
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