reviews The SMART Complaint Thread

[docjuwe]

1. I am not sure how you tested/arrived at the 1.5kb/sec. Such delays may be attributed to the SERVER

and some point in the path from you PC to that server.

Meaning even if Smart will give you a blast on their link, the delay may have been caused by the SERVER

you are trying to access or somewhere along the path to that server (Not smart) may have been congested

2. Indeed... Not to downplay our Tech Support people in the industry ....

2.1 They are not equipped with the right attitude to describe the problem/solution to the customer.

2.2 They are trained to describe the problem/solution in words or in writing or both.

2.3 perhaps they are not knowledgeable at all

3. Indeed, the glitch hour becomes so routine i will defer my payment until they rectify their problem.

Mabuti na umabot sa Legal o sa Presidente ung problema.

Anyway my uncle (by affinity) works in Operations Dept in SMART .... kung magkakaganon perhaps

i will ask his help.

Spasibo spetsnaz.

i have netstat live, it gives me "real time" reading of my incoming kbs....and i'm positive it is not the SERVER that's causing this because i tried "bursting" already and i still get the same reading.....one of their "contractors" (when they finally got to me) told me that the antenna wasn't pointed to the nearest cellsite as it should be...asked them if they can fix it since they were here already and it has already taken them such a long time to finally get to me....guess what, i was told that i would have to call it in again and that they came over only to find out what was wrong....my "adventure" continues...with regards to the problem getting to the people at the "top", i'm not sure if they even know what is going on....they are too shielded in their lofty and nice offices, they will not waste their time on an account as small as mine....like i said in my previous post, i am screwed however i look at it....re: relatives working at SMART helping out, i have used that 'avenue" already, tried to pull some strings and tried to cash in on favors from some people in the past....that didn't help also....sorry, i'm not trying to dissuade you from getting this utterly-useless-indifferent-time wasting service, i'm just sharing my experiences....i hope nobody else gets to suffer the way i did

[lomex32]

Mga sir

 

I just got my Smart Wireless yesterday....

 

Ang una ko ginawa is to Update my Windows XP.

 

41 Updates nagawa ny naman around 30min and no interruptions naman.

 

So far so good.... any bad experiences .... share ko right away ...!!!

 

Pero sana wala

[maciste]

Had my Smart Bro installed over a month ago. So far no glitches. I'm quite happy with the performance of my broadband connection.

[MRyoso]

lomex, pag umuulan daw at may lightning as in wala kang makukuhang connection

 

sabi pati ng nag install ng plan 99 dsl ko wala pa daw magandang feedback yang broadband nila

[lomex32]

So far OK naman

 

Monday evening di ba ang lakas ng Ulan with lightning and thunder pa....

Last night also rained around 10 PM

 

Wala pa naman glitch ......

 

So far OK pa naman

 

lomex, pag umuulan daw at may lightning as in wala kang makukuhang connection

 

sabi pati ng nag install ng plan 99 dsl ko wala pa daw magandang feedback yang broadband nila

[bantz03]

well for some reason gusto ko sana setup wireless connection into hub but they are not supporting it kht kakabit lang kce may username and password sa windows login. bkt ndi na lang nila kabit deretso dba ung auto login and password on the modem setup and besides that they are not giving the ip address of the computer bad trip ako nung tumawag ako. about sa 1999 binawasan nila nagsorry daw cla hahaha. nangwangwarta amfufu. 999 binayaran ko asa cla hehehe. just want to use the internet connection on two computers at the same time kaso mukhang mahihirapan ako magconfigure any suggestions? kce nung tumawag ako sa technical support nila ndi daw nila support amf tama b yun.

[Little Johnny]

that good to hear Lomex... I'm also using SmartBro as my internet connection... so far things are good

[manuelc140]

i'm also using smartbro, location ko is pasay city.. so far ok nman yung internet connection ko 3months na din ata to.. no intermittent or slow connections..un nga lang madami ngrereklamo..siguro depende na din talaga sa location..

 

@bantz03

i got two pc connected to a linksys router with smartbro internet. use a router na lang para madali

[angeluz]

same here.... I'm also using smar bro ...

but i had problems the first week it was installed...

pero okay na ngayon... people from smat visited my place

and they found out something was wrong with my antenna..

[R@v3n]

well for some reason gusto ko sana setup wireless connection into hub but they are not supporting it kht kakabit lang kce may username and password sa windows login. bkt ndi na lang nila kabit deretso dba ung auto login and password on the modem setup and besides that they are not giving the ip address of the computer bad trip ako nung tumawag ako. about sa 1999 binawasan nila nagsorry daw cla hahaha. nangwangwarta amfufu. 999 binayaran ko asa cla hehehe. just want to use the internet connection on two computers at the same time kaso mukhang mahihirapan ako magconfigure any suggestions? kce nung tumawag ako sa technical support nila ndi daw nila support amf tama b yun.

 

In order to share SMART Bro's internet connection, you need to have a router. This is because SMART Bro's base station associates the connection with the connected machine's MAC address. Once it is associated with the router's MAC address, you can then user the router to share the connection. This is not advised though since the current speed of SMART's offering is too low to be shared with more than 2 computers. (this is just my opinion though...) :headsetsmiley:

Edited September 9, 2006 by R@v3n

[Guest airmax]

ok ba ang smart broadband? natanong lang. masaya na ako sa dsl ko

[R@v3n]

ok ba ang smart broadband? natanong lang. masaya na ako sa dsl ko

 

It really depends. For me though, the service works fine for direct downloads since I can use a download accelerator (downloads multiple parts of the file at once...) in order to give me about 43 - 45 KB/s which is what I would expect from a 384 kb/s connection. (please note the difference of KB/s to kb/s...sometimes some users expect 384 kb/s to be equal to 384 KB/s in which case, please do your homework... ) :headsetsmiley:

Edited September 10, 2006 by R@v3n

[ptech1975]

Pre mag Globe broadband ka na lang. I have not experience any hazzle with Globe.

[magicbeans]

i had a very bad experience with SMART Bro so i transfered to DESTINY CABLE So far so good

 

My house is just 200 meters from their base station but unfortunately i can't achieve a good signal

[federicuger]

so ano anong isp ang nag offer ng wireless broadband?