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The SMART Complaint Thread


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I travel to Hong Kong at least twice a year. Best solution to roaming problems (whether connection or the bills afterward) is to buy a basic openline phone and a Hong Kong prepaid sim. Get the sim pack that's marketed for Filipino communities (Kabayan Sim from CSL) much cheaper calls to the Philippines.

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  • 1 month later...

For me, Smart Bro worked great in Bicol but here in Cavite it has totally sucked. They are routing me through Bayantel servers and no matter how much you complain they do nothing. Likely it is simply an overloaded server since I only get disconnected after school hours, early morning before working hours and after working hours mostly. Still it is frustrating when they will not even try to do anything to fix it.

 

Oh yeah, they did come out to "troubleshoot" once and never checked anything but the signal when I was connected. I could have done that for them on the telephone LOL

 

Just my experience I think it depends on where you are.

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  • 3 weeks later...

mga tech nila sa smartbro puro tanga. sabihan ka ba naman na pag gumamit ka ng router e dapat daw business line ang kinuha ko... ANO DAW... hahaha... natawa talaga ako pina describe ko sa kanya kung ano ang definition ng business line nag ka loko loko na. good t hing i have a friend who works for motorola and told me about the problem its something to do with the software canopy. hirap talaga ng hindi tech savvy

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  • 1 month later...

Natatawa lang ako sa Smart. Kahapon nagtext ako sa Dad ko na based sa Pilipinas. Tinatanong ko kung ilang boxes ang dala ng utol ko na babalik dito sa Las Vegas. Nagtext ako 7pm kagabi nainip na ako tinawagan ko sabi niya tinext back niya ulit ako. Obviously kung tinext niya ako hindi ko na siya tatawagan. Sabi ko wala akong natatanggap. Sabi ba naman sa akin may problema daw ang system ng ATT sabi ko kayo nagsend so dapat wala kaming problema dyan ang problema nasa carrier nyo. Ganyan kabulok ang SMART. Hahaha. Hindi ako magtataka. Sa atin lang naman ung magtext ka ngayon bukas pa ang dating hahaha. Just to let you guys know dumating ung txt message after 35 minutes ang galing no hahaha.

Edited by Vegasboy32
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Sa Smart Pre Paid - puwedeng mag roam ng text :headsetsmiley: pero post paid kahit ilang tax return address at lahat na ng kaluluwa mo alam nila

di pa din puwede

 

:evil: :thumbsdownsmiley: :thumbsdownsmiley:

 

Iba na talaga ang # 1 -- mayabang BUTI NGA SA KANILA NG GLOBE MAY ARAW NA

 

SUN -- presyong masa -- eh di nagbaba rin yung mga imperyalista

 

GLOBE - pera ng Singapore ; SMART - pera ng Hong Kong at Indonesia [ galing lang ni MVP hawak niya pero pera pa din nila ]

 

yung SUN pinoy pa din -- galing -- di ba yung PAL niyari nila sa Cebu Pacific

 

Free Enterprise -- Mabuti para sa tao !

 

To tell you honestly lahat ng mobile carriers sa atin bulok. Bibilib ako sa unang mobile carrier na magoffer ng unlimited nights and weekends sa plan nila. Regardless which mobile carrier pa ang tawagan mo. Kahit gawin na lang may bayad ung text. Nung nilabas ung sun it goes to show na karamihan ng pinoy mas gustong tumawag kesa magtext. May friend akong nagwowork sa Sun tinanong ko sa kanya bakit hindi niyo gayahin ang mga carrier dito sa US na nagoffer ng unlimited nights and weekends. Pede daw nilang gawin un kaso malulugi sila at the same time hindi sila kikita masyado.

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ako sa smart center sa rockwell powerplant mall last saturday, pagpasok namin kuha kami ng number for cashier 2406 number namin 2403 pa lang antay kami mga 45 minutes dahil may mga questions yung nauna sa amin...then nung 2405 na natapos na siya tumayo na kami ba may dumiretso galing sa pinto 3 babae medyo may edad na siningitan kami ,misis ko nga sabi bat ganun may nakalagay na nga ng "Pleae wait for your number to called" , nageexcuse na nga kami sa kanila deadma laqng sila, tinawag ko yung guard sabi ko bat di kausapin sabi ba naman ng guard "sir pasesnsya na kayo" sabi ko anu pa naman saysay ng may number kuang papayag din lang kayo may sumisingit...sabi nung customer service dun sir pasensiya na dahil smart infinity sila kaya diretso sila ,sabi ko" ganun ba eh dapat wag a kayo magnumbering kung ganyan dahilan niyo,or better gumawa kayo ng line para sa infinity lang...bad trip!!!

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ako may nireport na smart customer service na nakikipag flirt sa asawa ko..he got the number of my wife when my wife started to complain our smart bro post paid kit..she reported it becuase almost 2 weeks na kaming nd nakakagamit ng internet dahil sa walang makuhang signal even though nasa labas ka na ng bahay..the f#&king service agent started to text my wife's num, little did the bastard know na nagpalit kami ng num ni misis kasi mas malaki ung credit limit ko..i replied sa mga text nia, nagpanggap ako na ako si misis, i knew from the start that ung ginawa nia ay BAWAL, against the code of conduct ng mga customer service agents..i told the f#&king bastard to meet up sa mall (para mabugbog ko siya) pero pinigilan ako ni misis..the following day pinatawag ko siya, nagulat siya nung lalaki ung sumagot, nasindak ko cia pero sa tingin ko mas maganda kung nagulpi ko siya..my wife reported it sa smart sa rockwell, they gave us instructions kung kanino irereport..sa awa ng dyos walang nangyari..the last call that i got from another smart representative ay iniimbistegahan pa daw nila ung kaso..

 

ung pakikipag flirt happened ng december..the last call we got from smart ay nung january pa..

 

bulok talaga smart kahit kelan.. :thumbsdownsmiley:

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in Diliman area Smart Bro P999/mo used to be quite good until a few months ago. now during 7pm-12mn bumabagal talaga ang access.

 

 

I think they need to upgrade na but are not doing it. nakakainis pa yung customer care. always blaming the facilities of the customer. as if we do not understand nor know how to check our side of the wifi service.

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  • 5 weeks later...
ako may nireport na smart customer service na nakikipag flirt sa asawa ko..he got the number of my wife when my wife started to complain our smart bro post paid kit..she reported it becuase almost 2 weeks na kaming nd nakakagamit ng internet dahil sa walang makuhang signal even though nasa labas ka na ng bahay..the f#&king service agent started to text my wife's num, little did the bastard know na nagpalit kami ng num ni misis kasi mas malaki ung credit limit ko..i replied sa mga text nia, nagpanggap ako na ako si misis, i knew from the start that ung ginawa nia ay BAWAL, against the code of conduct ng mga customer service agents..i told the f#&king bastard to meet up sa mall (para mabugbog ko siya) pero pinigilan ako ni misis..the following day pinatawag ko siya, nagulat siya nung lalaki ung sumagot, nasindak ko cia pero sa tingin ko mas maganda kung nagulpi ko siya..my wife reported it sa smart sa rockwell, they gave us instructions kung kanino irereport..sa awa ng dyos walang nangyari..the last call that i got from another smart representative ay iniimbistegahan pa daw nila ung kaso..

 

ung pakikipag flirt happened ng december..the last call we got from smart ay nung january pa..

 

bulok talaga smart kahit kelan.. :thumbsdownsmiley:

 

 

wala mangyayari sa mga reklamo sa smart

 

kasi sila sila nagtatakipan :thumbsdownsmiley:

 

better yet, contact directly the higher ups of smart

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  • 1 month later...

Smart bro ung prepaid ung sakin for 995 ayun 995x ka din magaantay magload lang ang facebook parang dial up connection.. nasa mandaluyong lang ako tas pasaway pa ung device laging kelangan mo pang magantay ng several mins para gumana sa bagong pc ko tsk tsk.. wala na atang matinong connection pagwireless.

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