Restaurant Complaints

[lomex32]

sperm is microscopic

 

baka pinagliguan nila yun? did you check for any sperm floating???

 

 

Sa mga KFC take out, be sure to check the pieces of chicken ...

 

Example

Box of 6 should have

3 big parts (either Thighs or breast parts)

3 small parts (either wings or legs)

 

When you get home you just migh find out that all they gave you are SMALL PARTS .... HASSLE

 

Yeah they just might rerplace it, but what if you are far away already from the outlet....

 

Better be sure ... it takes a glimpse of the box or bucket

Edited February 8, 2007 by lomex32

[cereal.killer.]

Sa mga KFC take out, be sure to check the pieces of chicken ...

 

Example

Box of 6 should have

3 big parts (either Thighs or breast parts)

3 small parts (either wings or legs)

 

When you get home you just migh find out that all they gave you are SMALL PARTS .... HASSLE

 

Yeah they just might rerplace it, but what if you are far away already from the outlet....

 

Better be sure ... it takes a glimpse of the box or bucket

 

this happened to me before, so freaking irritating, why couldn't they just tell you to wait for a few mintues while they cook a new batch rather than just put whatever part they could find.

[tancarlotaco]

This King Crab Branch in P Guevarra San Juan could probably win the most taga

restaurant in this area. The crabs are so expensive but they still switch the crabs

you chose with some of lesser quality or worst, dead already!

Their 3 Cups chicken is chicken adobo of one leg! It costs almost 200 pesos ++

but they will give you only 1 chicken leg chopped into so many pieces.

And wost of all, the chinese owners of this restaurant are hard to talk to.

They even pretend that they are just employees and not the actual owners.

[Guest BDC0425]

me and my girl ate yesterday sa karate kid last night. It was not the first time we ate there then dahil sa natural na pagiging pakialamero ko, tinignan ko ang tray na ginamit to serve us and grabe nakadikit na yung mat( to avoid slipping ) dun sa tray. I told one of the crew and know what she answered???

 

" sir araw araw po namin yan nililinis and gabi na po kase kaya ganyan na yan. "

 

iniisip ko s@%t if I spit dun sa tray wala pa rin sila alam so that means yung susunod na user malalawayan ang mga utensils and straw nila. :sick: :sick: :sick:

 

I dont know if this is just an isolated case but hindi ko na pinaalam sa manager nila obviously he/she wasnt efficient sa work niya. so why tell it to them??? lagay ko na lang dito para sa ating mga MTC members.

[asmodeus]

About a month ago, me and my family had lunch at Bakahan at Manukan inside SM megamall. The food was ok naman, its just typical filipino comfort food. I then noticed near the end of our meal that a waiter was placing small cups of leche flan on the customer's tables. Seeing that everybody is given a cup, I assumed that it was on-the-haus. (the leche flan's taste is less than average). When I reviewed the bill, there it was.... they charged us for the leche flan (and at more than 15 pesos per cup).

 

It's not that I'm MABARAT, but as consumers, we should not be deceived into paying for something we do not want.

 

Lesson here: If the server gives out something that you did not order... ask first if its compliments of the resto.

 

BTW... I let this incident go since my mom gets nervous when I start looking for the manager.

[extrarice3]

I just like to share you a thought about making complaints, escpecially if its about food.

 

First, when you would like your food to be replaced, try to express it on the waiter or on the manager in a calm way. In short, be as kind as possible (even if your blood pressure is going up). That way the food that will be delivered to you will be taken cared of nicely. TAO DIN YUN, and they would react as nice or as bad as you would to them.

 

Be loud about your complain, then the food that comes back become questionable. They can make it look clean but the waiter or even the cook can put some filthy things in them and you wouldnt know. :sick:

 

Now, in case you decide to leave, or just get your money back, get the manager, get the name of the waiter, take some pictures, make a scene, or in short, COMPLAIN LIKE YOU WOULD RAISE HELL. :grr: But make sure you wont come back in there in the future to eat ....

[clitlicker]

There are scammers also lurking in the fast food joints looking for a quick buck. They'd complain about the food and plant either a nail or a cockroach to get a free meal or even demand for a big amount of "hush" money. :grr:

 

I've seen them operating around. The funny thing is they have jobs and are college graduates (at least they appear to be) but don't act educated at all.

 

Even if the staff had profusely apologized they would brow beat them. They don't give a sh_t even if the waiter or cook will lose their jobs just as long as they get their MONEY. :grr:

 

Standard Operating Procedure in a service community if faced with a disatisfied customer:

1. Apologize

2. Offer a refund/replace/ other comps.

 

Either way you look, they would lose customers, if they are sloppy in their work.

 

But for the scammers, they seem to have no conscience at all! (I saw them plant a cockroach that they had hidden inside a napkin). This group would even brag that they are from MEDIA! (I don't think so) :grr:

Edited May 2, 2007 by clitlicker

[jawwell]

Please constructively criticize. I know how frustration easily leads some of us to say that the place is terrible and just leave it at that. But maybe if we describe the details of our gripe, it may help the establishment serve us better in the future. Having written that, I know that some establishments do not necessarily want some people's business.

 

I just had a good meal at Amici's and I decided to go for a slice of Red Ribbon's Taisan bread. When I get to the counter, the cashier was dealing with a guy who ordered cake. There were 2 other employees there who kept on asking me what I wanted and everytime I said I wanted a slice of taisan, they kept on saying that I should order it from the cashier. Yup, the same cashier who somehow had such a difficult time processing the first guy's order.

 

Eventually, some lady cut in front of me and I let it go thinking that she was going to order something simple. Indeed, she ordered something simple (2 empanadas, I believe) but based on the employees' reaction and movements, I sensed that it was also gonna take an eternity before this lady got her empanadas so I decided that Red Ribbon Walter Mart did not deserve my business today nor does it deserve my business any time soon.

[Nash David]

Just had lunch ordering the usual burger at HOTSHOTS. Damn it supposed to be a 1/4 pound burger as per the billboard in their store says but when I opened it ..... its 1/4 of 1/4 pound. It is not worth my 80 pesos

[Guest Leviticus]

at Jollibee once. I was roaming the mall during lunch time so was looking for somewhere fast to eat. passed by Mcdo puno, KFC slow service, Tokyo tokyo pila.

 

Jollibee walang tao. I wondered why. I stood at the counter and was deciding what to order, took me less than a minute to choose (duh.. burger, chicken, or spaghetti lang ang choices). there were plenty of counter guys but no one was minding me. I was standing there for like 5-7 minutes already with no other customers. I decided to leave. nung paalis na ako saka naman may pumansin sa akin na counter guy. I told them square off "ANG TAGAL NINYO KANINA PA AKO NANDITO NAKATAYO".

 

My dad naman sa Jollibee. May kameeting siya in another place. after the meeting they decided to grab a bite to eat bago magbyahe since dinner time na. gusto nila yung mabilis because habol nga nila ang traffic. first they ordered burger steak but according to the counter it would take 15 minutes. they asked what is the fastest to be prepared, chickenjoy raw in 3 minutes.

 

okay, so order sila chicken joy and some fries to pass the time. pati softdrinks.

 

after 30 minutes wala pa order. my dad went to the counter and asked for the manager. sagot ng mga counter guys ay "sir, ano po ang kailangan nila" to which my dad answered "kailangan ko ang manager".

 

the manager arrived and dad explained the situation, that the 3 minute wait became 30 minutes already. the manager said nawala raw ang order slip nila (d'oh) and please wait for another 5 minutes for them to prepare it. my dad got pissed and took out his cellphone and started to dial while saying to the manager "alam mo, madali lang kausapin ang head office ninyo nowadays".

 

natakot ang manager. oramismo may order sila with plenty of additional food they did not order.

 

mali kasi talaga sila

[Guest Makaikishi]

at Jollibee once. I was roaming the mall during lunch time so was looking for somewhere fast to eat. passed by Mcdo puno, KFC slow service, Tokyo tokyo pila.

 

Jollibee walang tao. I wondered why. I stood at the counter and was deciding what to order, took me less than a minute to choose (duh.. burger, chicken, or spaghetti lang ang choices). there were plenty of counter guys but no one was minding me. I was standing there for like 5-7 minutes already with no other customers. I decided to leave. nung paalis na ako saka naman may pumansin sa akin na counter guy. I told them square off "ANG TAGAL NINYO KANINA PA AKO NANDITO NAKATAYO".

 

My dad naman sa Jollibee. May kameeting siya in another place. after the meeting they decided to grab a bite to eat bago magbyahe since dinner time na. gusto nila yung mabilis because habol nga nila ang traffic. first they ordered burger steak but according to the counter it would take 15 minutes. they asked what is the fastest to be prepared, chickenjoy raw in 3 minutes.

 

okay, so order sila chicken joy and some fries to pass the time. pati softdrinks.

 

after 30 minutes wala pa order. my dad went to the counter and asked for the manager. sagot ng mga counter guys ay "sir, ano po ang kailangan nila" to which my dad answered "kailangan ko ang manager".

 

the manager arrived and dad explained the situation, that the 3 minute wait became 30 minutes already. the manager said nawala raw ang order slip nila (d'oh) and please wait for another 5 minutes for them to prepare it. my dad got pissed and took out his cellphone and started to dial while saying to the manager "alam mo, madali lang kausapin ang head office ninyo nowadays".

 

natakot ang manager. oramismo may order sila with plenty of additional food they did not order.

 

mali kasi talaga sila

 

 

That's the problem sometimes when fast-food restaurants expand...the service and the quality of the food sometimes is the one that suffers.

 

I had an experience with Chowking Makati (Pacific Star Bldg. along Buendia)...my order for a simple Nai-Cha took from 3 minutes to 30 minutes. Dapat yung mga simpleng orders ang unang tinatapos...and I never went there again...

[Guest Leviticus]

ewan ko ba bakit sa Jollibee ko lang naeexperience eto.

 

whenever I order take out they will give me a number and then ask me to sit down. eh kaya nga take out eh so that alis agad. usually inuuna ibigay ang drinks so uupo ka sa table and wait. sa tagal mo maghintay ubos na ang softdrink mo and ang fries kinakain mo na.

 

last time me and my daughter went to jollibee to order take out. yung nacho fries nila will take raw 7 minutes (this is take out) so sabi ko ok since yan ang order ng anak ko. nagbayad ako and then waited for the receipt. ang ginawa ba naman ng cashier/counter girl pagkatangap ng pera ko ay lumipat ng ibang register and TOOK THE ORDER of the customer there. sabay kami na sineservisan. she prepared our take out order and the dine-in order of the other guy. nauna pang natapos ang isang customer. when she returned to me I had to remind her about the receipt and the change. binigay nya sa akin ang change and receipt along with the metal number. I told her hindi na, hihintayin na lang namin ang order namin since 1 more minute na lang at ready na siya according to her 7 minutes (yes, we were standing at the counter for 6 minutes; I know because I was timing her). she said ok and if I could please move to allow the customer behind me to order. I said no I will not move (hehe.. hijack ko ang line) and dapat kanina pa nya binigay sa akin ang number in the first place. pinaghintay nya kami that long so we will wait for our order.

 

ang bastos ba naman. pagdating ng order namin c/o another counter crew sabi ba naman ng kumuha ng order namin ay "dun sa mama na yun" sabay turo gamit ang nguso. wtf?!? kung hindi ko lang kasama ang anak ko at that time kakausapin ko ang manager

[Darschemitt]

BERHOUZ

 

I had a bad experience here

 

My lady and I ordered Shawerma ....

 

 

After a waiter served our order (which took 25 long minutes), I noticed that it did not contain any Onions (sibuyas)

My GF look at the menu and it explicitely mentions Tomatoes, Cucumber and ONIONS

 

I called the waiter who served and asked why the damn food did not contain any Onions .....

He answered SIR wala na kami White Onions ....

 

So I Said that you should have said that BEFORE we ordered......!!! By the way, it was an old waitress who took our order ...

Anyway I simply said, I wont be eating this and so did my GF...... and of course I wont be paying it......

 

The faggot waiter went to the counter and talked to the rest of the waitresses and started their BLAMING game among themeselves ......

 

Im just about to get money to pay for our drinks ... (drinks na lang babayaran ko) suddenly i HEARD a voice from the discussing waiters and waitresses saying

 

"PWEDE NAMAN KAININ YAN NA WALANG SIBUYAS"

 

It seemed i heared a BOXING BELL rang beside my ear .... I slowly walked towards the waiters/waitresses and asked WHO SAID ==> "PWEDE NAMAN KAININ YAN NA WALANG SIBUYAS"

 

They stood in silence ...... looking around i realized there was only one Waiter and the rest were HAGs ....

Though I am not so sure because the waiter is a faggot and his voice may have sounded like a shemale's

 

Nevertheless I pointed to HIM saying HINDI KAYA IKAW NAGSABI? The faggot denied

 

I asked loudly who said ==> "PWEDE NAMAN KAININ YAN NA WALANG SIBUYAS"

Because If I find out, I am going to stuff the food right down his/her throat .....

 

Since no one was answering, I chose to do this to the only waiter .... but then my GF stepped in and ask me to calm down....

 

The faggot waiter was PALE WHITE and looking at his eyes I know he was the one who said it ....

 

The old Hag waitress apologized to us ....... We left the place after settling the drinks we consumed

 

 

BTW .... When I was about to stuff the shawerma to the waiter ... he pleaded to his colleagues to call their supervisor .... but she never came ... Perhaps the supervisor knows the faggot deserves to be beaten black and blue ....

 

 

 

[Guest Makaikishi]

BERHOUZ

 

I had a bad experience here

 

My lady and I ordered Shawerma ....

After a waiter served our order (which took 25 long minutes), I noticed that it did not contain any Onions (sibuyas)

My GF look at the menu and it explicitely mentions Tomatoes, Cucumber and ONIONS

 

I called the waiter who served and asked why the damn food did not contain any Onions .....

He answered SIR wala na kami White Onions ....

 

So I Said that you should have said that BEFORE we ordered......!!! By the way, it was an old waitress who took our order ...

Anyway I simply said, I wont be eating this and so did my GF...... and of course I wont be paying it......

 

The faggot waiter went to the counter and talked to the rest of the waitresses and started their BLAMING game among themeselves ......

 

Im just about to get money to pay for our drinks ... (drinks na lang babayaran ko) suddenly i HEARD a voice from the discussing waiters and waitresses saying

 

"PWEDE NAMAN KAININ YAN NA WALANG SIBUYAS"

 

It seemed i heared a BOXING BELL rang beside my ear .... I slowly walked towards the waiters/waitresses and asked WHO SAID ==> "PWEDE NAMAN KAININ YAN NA WALANG SIBUYAS"

 

They stood in silence ...... looking around i realized there was only one Waiter and the rest were HAGs ....

Though I am not so sure because the waiter is a faggot and his voice may have sounded like a shemale's

 

Nevertheless I pointed to HIM saying HINDI KAYA IKAW NAGSABI? The faggot denied

 

I asked loudly who said ==> "PWEDE NAMAN KAININ YAN NA WALANG SIBUYAS"

Because If I find out, I am going to stuff the food right down his/her throat .....

 

Since no one was answering, I chose to do this to the only waiter .... but then my GF stepped in and ask me to calm down....

 

The faggot waiter was PALE WHITE and looking at his eyes I know he was the one who said it ....

 

The old Hag waitress apologized to us ....... We left the place after settling the drinks we consumed

BTW .... When I was about to stuff the shawerma to the waiter ... he pleaded to his colleagues to call their supervisor .... but she never came ... Perhaps the supervisor knows the faggot deserves to be beaten black and blue ....

 

Dude no offense pero pwede nga naman kainin ang shawarma without the onions however, you were right about complaining since nakasulat nga naman sa menu na meron dapat sibuyas ang shawarma. The one mistake they had was they had to tell you indirectly na pwedeng kainin ang in-order mo without the other condiment.

 

Such small matters like the quality of the food and service are one of the reasons why food service here in the Philippines is under the satisfactory rating for some people.

Edited September 6, 2007 by Makaikishi

[pogi1119]

Hi, can anyone pls. advise where I can complain on-line about a particular service fault by mcdo?

 

Thanks