melecio Posted February 18, 2015 Share Posted February 18, 2015 Worst takaga ang PLDT plus Worst support. Quote Link to comment
hartbeatsenpai Posted February 24, 2015 Share Posted February 24, 2015 YUP AGREE. Quote Link to comment
hartbeatsenpai Posted March 11, 2015 Share Posted March 11, 2015 pinas ang isa sa pinaka mabagal na net. sigh so sad 1 Quote Link to comment
paulmichael0716 Posted March 12, 2015 Share Posted March 12, 2015 Very Bad customer support.PLDT cannot fix the intermittent connection we experience every afternoon in the office. It shows incompetence on the part of the support. Quote Link to comment
Soprano Administration Posted March 13, 2015 Share Posted March 13, 2015 Yes. Slow net again from PLDT Quote Link to comment
private_1st Posted March 13, 2015 Share Posted March 13, 2015 walang kwenta yung fiber sa online games, aba'y kabagal ng speed hahaha. Result? di ka mag-eenjoy Quote Link to comment
shamrock8691 Posted March 14, 2015 Share Posted March 14, 2015 bat yung 3mbps nagiging 1mbps.. Quote Link to comment
glut_func Posted March 15, 2015 Share Posted March 15, 2015 just got our modem replaced today after reporting it to PLDT a few days ago. intermittent kami since last week tapos two days ago totally walang connection. Tried to reconfig the modem but the damn thing doesnt register the new password for the wifi, so now pinabayaan ko munang naka default yung settings. Browsing is fine so far pero download is medyo noticeably slower than it used to. Will observe muna and hopefully connection improves. Quote Link to comment
PootyTang Posted March 16, 2015 Share Posted March 16, 2015 just got our modem replaced today after reporting it to PLDT a few days ago. intermittent kami since last week tapos two days ago totally walang connection. Tried to reconfig the modem but the damn thing doesnt register the new password for the wifi, so now pinabayaan ko munang naka default yung settings. Browsing is fine so far pero download is medyo noticeably slower than it used to. Will observe muna and hopefully connection improves. Don't count on it getting better on it's own. Start calling them now because it will take 2-3 months for them to do anything about it. Quote Link to comment
glut_func Posted March 20, 2015 Share Posted March 20, 2015 Don't count on it getting better on it's own. Start calling them now because it will take 2-3 months for them to do anything about it. Hindi naman ppwedeng tawag ka ng tawag para magreport kasi things like this needs to be observed muna tapos self-troubleshooting trial and error lalo pa't andaming factors na nakakaapekto ng wifi. Right now, its already Day 5 since we got the modem replaced and actually it did got better by itself. Quote Link to comment
rfonline568267 Posted March 21, 2015 Share Posted March 21, 2015 service is getting worse Quote Link to comment
hartbeatsenpai Posted March 23, 2015 Share Posted March 23, 2015 kelan kaya mag improve net ng pinas Quote Link to comment
trench1979 Posted April 29, 2015 Share Posted April 29, 2015 Don't bother calling the hotline 171, wala ring nangyayari. Mas mainam pa na pumunta agad kaayo sa nearest customer service center nila, may action agad. Heard na third party yung 171 and not directly associated with PLDT. Quote Link to comment
glut_func Posted April 29, 2015 Share Posted April 29, 2015 ^pag may problem dsl namin I always call the same number at so far LAHAT ng nirereport ko na issue nareresolve agad, hindi umaabot ng 5 days. Depende din siguro sa escalated issue kaya minsan hindi nila magawan ng paraan agad, lagi line test then server issue ang sagot sa kin then natatapos sa pag replace ng modem then ayun biglang back to normal ang connection namin. Common encountered issue ko is no browse/no connection or intermittent. Quote Link to comment
lomex32 Posted May 6, 2015 Share Posted May 6, 2015 (edited) The story behind PLDT's nemesis is that they bet on the cheaper Huawei brand of equipment.When a major Huawei equipment bugs down, it takes a a very long time for PLDT to get it replaced by Huawei. Our tropical climate always make it tough for equipment to operate and survive. Heat, humidity, rain, flood, lightning etc ... Edited May 6, 2015 by lomex32 Quote Link to comment
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