tomcat-uk Posted September 23, 2005 Share Posted September 23, 2005 pag mura hanap nyo regardless of service.try the following 1. PCX2. PC Madness3. PC Options4. Rising Sun all along aurora blvd and gilmore ave. I also had a problem encountered with the warranty of the printer I bought from PC Madness. When I installed the new printer the ink occured with low level and eventually ran out when I had it cleaned. I decided to bring it back to PC Madness and complain about it. At first they were adamant saying that since the ink ran out it has no warranty. They only give warranty if the unit was damaged but it doesn't make any sense since it was brand new when it was sold and it is supposed to be ready to use. I insisted to talk with the manager and demanded to have the ink replaced or else I rather have the unit returned and be refunded. When they probably sensed that I was about to fumed mad at them they told me they'll see what they can do with their supplier and requested that the unit be taken and issued me a receipt for servicing. After of about 5 weeks of follow ups over the phone they decided to replace the ink without any charge. But imagine of the delay it has caused me. I never bought any parts from them since then on. Then I found out that PCX offers lower price on other parts and accessories. As for PC Options, suplado at suplada mga sales attendant nila though medyo mura din dun. But for me PCX na lang or Rising Sun. Quote Link to comment
err_gene22 Posted September 23, 2005 Share Posted September 23, 2005 problema lang dyan pag nasira after 1 month. Hirap ng repair. pag mura hanap nyo regardless of service.try the following 1. PCX2. PC Madness3. PC Options4. Rising Sun all along aurora blvd and gilmore ave. I also had a problem encountered with the warranty of the printer I bought from PC Madness. When I installed the new printer the ink occured with low level and eventually ran out when I had it cleaned. I decided to bring it back to PC Madness and complain about it. At first they were adamant saying that since the ink ran out it has no warranty. They only give warranty if the unit was damaged but it doesn't make any sense since it was brand new when it was sold and it is supposed to be ready to use. I insisted to talk with the manager and demanded to have the ink replaced or else I rather have the unit returned and be refunded. When they probably sensed that I was about to fumed mad at them they told me they'll see what they can do with their supplier and requested that the unit be taken and issued me a receipt for servicing. After of about 5 weeks of follow ups over the phone they decided to replace the ink without any charge. But imagine of the delay it has caused me. I never bought any parts from them since then on. Then I found out that PCX offers lower price on other parts and accessories. As for PC Options, suplado at suplada mga sales attendant nila though medyo mura din dun. But for me PCX na lang or Rising Sun.<{POST_SNAPBACK}> Quote Link to comment
testosterone_blue Posted September 23, 2005 Share Posted September 23, 2005 pag mura hanap nyo regardless of service.try the following 1. PCX2. PC Madness3. PC Options4. Rising Sun all along aurora blvd and gilmore ave. I also had a problem encountered with the warranty of the printer I bought from PC Madness. When I installed the new printer the ink occured with low level and eventually ran out when I had it cleaned. I decided to bring it back to PC Madness and complain about it. At first they were adamant saying that since the ink ran out it has no warranty. They only give warranty if the unit was damaged but it doesn't make any sense since it was brand new when it was sold and it is supposed to be ready to use. I insisted to talk with the manager and demanded to have the ink replaced or else I rather have the unit returned and be refunded. When they probably sensed that I was about to fumed mad at them they told me they'll see what they can do with their supplier and requested that the unit be taken and issued me a receipt for servicing. After of about 5 weeks of follow ups over the phone they decided to replace the ink without any charge. But imagine of the delay it has caused me. I never bought any parts from them since then on. Then I found out that PCX offers lower price on other parts and accessories. As for PC Options, suplado at suplada mga sales attendant nila though medyo mura din dun. But for me PCX na lang or Rising Sun.<{POST_SNAPBACK}> five interminable week? gosh, i really admire your lengthy strand of patience, man. had it happened to me, i would have gotten really irked and furmed stark raving mad at the store personels. consumable isnt part of the warranty but since you bought it new, you would still be entitled with it, nevertheless. my analysis in your case, maybe that was an old stock(merchandise that was bought from their distributor long time ago) that your consumable already dried out and had caused severe damage on its print head. mind if i ask you what brand? coz i suppose HP Phils has a support ligament over their principal office in Rufino Tower. Epson too has a showroom in megamall that you can head on. and Canon? they have an office right at the Marvin Plaza in Don Chino Roces(formerly pasong tamo). i dont see any point why this couldnt be heeded in an immediate manner as possible. Quote Link to comment
xycho_g Posted September 23, 2005 Share Posted September 23, 2005 pc options hindi nmn tlga suplada sila...kailangan mo lng ngitian at kausapin ng kaunti..haha...ang problema lng is kaunti man power nila kaya medyo matagal ang kanilang service..haha... Quote Link to comment
testosterone_blue Posted September 23, 2005 Share Posted September 23, 2005 i just wanna share ith you the standard warranty procedure in claiming warranty. this may vary a bit from some other dick and harry shops, but at least you have a glimpse of what's common. also, the number of years being set may differ depending on the distributors' current preferences and policies. the XXX marks the name of the dealer. so here it goes: ===========================================================GENERAL WARRANTY TERMS AND CONDITIONS: 1. XXX give a standard warranty of 1YEAR on parts and labor from the date of purchase (except some items not listed under warranty coverage). Each item released to end-user must be accompanied by a Retail Invoice (Rl) for easier validation of the claim. 2. XXX warrants that the products/units under warranty purchased are free from defects in materials or workmanship under normal usage during period of warranty. In the event of a failed equipment/item under warranty, XXX will, as its sole discretion, repair or replace defective parts with serviceable parts that are equivalent to new parts in performance at no additional charge. 3. Warranty services must fall on a branch official business hour. 4. All other items stated as FREE accessories (tripod, racks, mouse, computer chair, cases, etc) are not included under warranty. No warranty is entitled for all consumables(inks, toners, ribbons, etc) and media (memory stick, SD Cards, USB Drives, etc.), computer supplies(folder clip, etc.), and accessories; spare parts and any other mechanical spare parts, integrated circuits(IC), CPU parts(CPU brace, CPU Fan, etc). 5. Damages brought about by accident, misuse, misapplication, vermin, or any abnormal causes (use of wrong voltages, use of items beyond specification, etc.), and other fortuitous events are not covered by warranty. 6. Generally, warranty will be coursed through with the Service Centers as main handlers of warranty, where XXX only acts as a facilitating party. ORP (OUT RIGHT REPLACEMENT) INDEX:1. All units will be entitled for ORP when the unit is found defective after 24hours of purchase. 2. In a particular case of irrepairable defect as declared by the service center, the unit will also be entitled with ORP. 3. Palm PDA entitles ORP after 30days of purchase after the technical support found out that the unit is of factory defect. 4. Apple iPod has 3days ORP after technical declared its factory defect. 5. If there is three times recurring defect in a three month period. Conditions for ORP1. Items must be in good physical condition. 2. Items must be with its complete accessories, manuals, and in which its packaging must be in good condition. Otherwise, whatever is missing shall not be included in the replacement product/kit. 3. Items found with physical damages(burn, cracks, chipped corners, etc) shall void its eligibility under ORP program. 6. Packaged PC's, parts must be sealed with XXX warranty sticker and should not be broken, defaced, nor tampered. NON-WARRANTY INDEX The following units are not entitled with warranty:· Tables and chairs· Auxiliary fans· Software· Consumables (inks, toners, ribbons, etc)· Recording Media (cdr's, cdrw's, dvdr's, dvdrw's, D8 Tape, MiniDV Tape, etc)· Paper media· Prepaid Cards· Mechanical parts (CPU clip, CPU brace, folder clip, etc)· Senseware devices (mouse etc)· Input device (keyboard etc)· Tripods· TV Racks· Cases(laptop, noteblooks, camera cases)· Semiconductor Cards(Memory Stick, SD Card, MMC Card, CF Card, xD Card, Smart Media Card, etc)· Speakers less than 300watts LIMITATION OF WARRANTY: Warranty on purchased covers normal wear and tear use only and shall exclude the following limitations:1. All repairs due to software problem shall be charged accordingly. The following premises shall be understood by the customer:• XXX is not responsible for any damage to or toss of programs or data on either removable or fixed storage media during the period of servicing.• The user assumes full responsibility for the selection for the software to achieve intended results, for the use and results obtained from the software.• For virus removal, we will not be liable for any data toss in case the hard drive requires reformatting and reinstallation of software. Likewise XXX cannot promise any recovery of the file or system brought by virus attacks. 2. When the equipment specified at a certain voltage is plugged at an otherwise voltage. 3. Damage of the equipment or its power supply due to excessive surge of current. 4. Corrosion or liquid spillage on electronic components. 5. When the item is damage due to natural calamities like fire or even electrical faults 6. Maintenance resulted by neglect, misuse, abuse, mishandling, vandalism, tampering by any unauthorized technicians 7. Products not purchased from XXX WARRANTY CLAIMS: 1. All equipments or items claimed for in-store warranty support must be accompanied by proof of purchase (Rl) and/or the Warranty Card/Slip. Warranty stickers found tampered or altered shall automatically void the item's warranty. 2. Items being returned which is covered by Outright Replacement Policy (ORP) program shall be immediately replaced(only if replacement is on stock) upon confirmation of the defect from service personnel. 3. In special cases of obsolescence where in item is still under ORP, the customer shall have an option to upgrade the item by paying only the difference of the higher model versus the lower model. WAIVER: This warranty Terms and Conditions is exclusive and no other warranty, written or oral is expressed or implied. XXX specifically disclaims the implied warranties of merchantability and fitness for a particular purpose. The buyer / customer hereby hold himself responsible for the ownership and originality of the software applications he installed into the computer he bought or submitted for repair to XXX. Hence, he/she do not involve/implicate XXX to any criminal liability should the machine's / equipment's software found illegal under the law. Quote Link to comment
tomcat-uk Posted September 26, 2005 Share Posted September 26, 2005 five interminable week? gosh, i really admire your lengthy strand of patience, man. had it happened to me, i would have gotten really irked and furmed stark raving mad at the store personels. consumable isnt part of the warranty but since you bought it new, you would still be entitled with it, nevertheless. my analysis in your case, maybe that was an old stock(merchandise that was bought from their distributor long time ago) that your consumable already dried out and had caused severe damage on its print head. mind if i ask you what brand? coz i suppose HP Phils has a support ligament over their principal office in Rufino Tower. Epson too has a showroom in megamall that you can head on. and Canon? they have an office right at the Marvin Plaza in Don Chino Roces(formerly pasong tamo). i dont see any point why this couldnt be heeded in an immediate manner as possible.<{POST_SNAPBACK}> Yup really, I was terribly mad. My wild guess is that they don't wanna have it endorsed with their supplier because I was there when they called up their distributor and must have probably informed them that it is not covered with the warranty. After my persistent calls and demands they adhered. I bought a standard EPSON C41UX lang na printer. I also had a problem with the warranty of my earlier HP printer which was bought about five years ago. Sirain ung model ng walanghiya na nabili ko. Ang sama pa, the warranty expired a few days after na dinala ko sa service office nila sa geologistics sa Sucat, Paranaque. Ipapaayos ko na sana but they informed me that the parts is expensive and it almost cost a brand new printer. I did not buy any HP products since then on. Bad trip din kasi ung service ng warranty. A friend of mine had the same experience with a warranty of a different model ng HP printer. Grabe!!! HP sucks!!! Kasumpa sumpa talaga because we had almost the same experience the products and their service staff. Ganun kasi ako pag nasira na sa aking ang isang brand talagang sinusumpa ko. Di mo na ako mapapabili pa with the same brand. I'm in a service industry and I always make it appoint that my staff would render good customer service no matter how kulit our customers are. I can understand that products tend to have a problem kaya lang manufacturers make products na almost disposable. Very limited pa ang warranty service, parts, etc. Quote Link to comment
D('.')T Posted September 28, 2005 Share Posted September 28, 2005 I customized and bought my PC parts at PCXpress (GILMORE) as well. Great price and customer service. :thumbsupsmiley: Quote Link to comment
cheesekeso2004 Posted September 29, 2005 Share Posted September 29, 2005 I customized and bought my PC parts at PCXpress (GILMORE) as well. Great price and customer service. :thumbsupsmiley: <{POST_SNAPBACK}> kala mo lang yan wahahaha wait till some part of your pc breaks down... then the headache will begin Quote Link to comment
xycho_g Posted September 29, 2005 Share Posted September 29, 2005 why what happened to you at pcx?... Quote Link to comment
LonelyGuy Posted September 30, 2005 Share Posted September 30, 2005 pc express sometimes medyo mas mabilis , but depends sa location din, some of my frineds ayaw sa pc express kasi nagkaron ng problem sa mga warranty..... basta any shops located sa may gilmore na mas makatipid at yung ok ang approach ng sales sa supplier namin sa office .. heheh good bargain .. Quote Link to comment
LonelyGuy Posted September 30, 2005 Share Posted September 30, 2005 actually HP does give warranty on inks .. nangyayari talaga yan , nasa cartridge kasi and head , may possibility na masira so they would replace it with a new one talaga .. part yun ng HP warantty .. around 3x na ito nangyari sakin for the past 8 yrs in the IT industry Quote Link to comment
homy Posted October 3, 2005 Share Posted October 3, 2005 Leche ang PC EXPRESS KATIPUNAN!!! We went there yesterday para bumili ng CPU set.We will pay by credit card After ordering and paying pina-assemble namin para di kami bumalik kung sira ang parts.Upon assembly 4 times pinalitan ang ECS motherboard. Lahat yun sira either onboard video or nag hung pag nagbooting. so wala nang board na ganon ubos na. sabi we need to downgrade or upgrade.Ayaw ko naman ng downgrade kaya nga bumili ng bago eh. So upgrade kami sa socket 775. Mas mahal na tuloy. Interl board nalang kinuha namin para cgurado. Ok na lahat. pagdating sa PSU 20pins lang ang bundles sa casing sabi ng BOBONG TECHNICIAN kailangan bumili ng ibang PSU 24pins worth 950 at ibabawas ang amount na 200 for PSU 20 pins. TARANTADONG BOBONG TECHNICIAN TO. Pwede naman na 20pins to 24pins converter ang bilin para cheaper only 150 di manlang nagsuggest. Kung hindi pa namin sinabi. "ang sabi wala daw stock" THAT IS NOT THE POINT BOBO." YOU SHOULD HAVE OFFERED OPTIONS!!! 3rd modification na yun sa payment edi ma-DECLINE na ang credit card. Sa inis namin pina VOID namin order. We spent almost 4 hours para dun lang! Very bad experience talaga yun. KAKAINIS YANG PC EXPRESS KATIPUNAN at ang MGA KUPAL NA TECHNICIAN!!! Di naman siguro lahat pero ung particular na technician na yun!!! Quote Link to comment
Joblow Posted October 3, 2005 Share Posted October 3, 2005 Leche ang PC EXPRESS KATIPUNAN!!! We went there yesterday para bumili ng CPU set.We will pay by credit card After ordering and paying pina-assemble namin para di kami bumalik kung sira ang parts.Upon assembly 4 times pinalitan ang ECS motherboard. Lahat yun sira either onboard video or nag hung pag nagbooting. so wala nang board na ganon ubos na. sabi we need to downgrade or upgrade.Ayaw ko naman ng downgrade kaya nga bumili ng bago eh. So upgrade kami sa socket 775. Mas mahal na tuloy. Interl board nalang kinuha namin para cgurado. Ok na lahat. pagdating sa PSU 20pins lang ang bundles sa casing sabi ng BOBONG TECHNICIAN kailangan bumili ng ibang PSU 24pins worth 950 at ibabawas ang amount na 200 for PSU 20 pins. TARANTADONG BOBONG TECHNICIAN TO. Pwede naman na 20pins to 24pins converter ang bilin para cheaper only 150 di manlang nagsuggest. Kung hindi pa namin sinabi. "ang sabi wala daw stock" THAT IS NOT THE POINT BOBO." YOU SHOULD HAVE OFFERED OPTIONS!!! 3rd modification na yun sa payment edi ma-DECLINE na ang credit card. Sa inis namin pina VOID namin order. We spent almost 4 hours para dun lang! Very bad experience talaga yun. KAKAINIS YANG PC EXPRESS KATIPUNAN at ang MGA KUPAL NA TECHNICIAN!!! Di naman siguro lahat pero ung particular na technician na yun!!!<{POST_SNAPBACK}> Baka nanggugulang lang iyong technician na iyon para mas marami pa ang bilhin mo. Iyon ang napapansin ko sa ibang store, kaya dapat alam mo rin iyong bibilhin mo. Quote Link to comment
slayersburns Posted October 3, 2005 Share Posted October 3, 2005 go visit www.tipidpc.com much cheaper pc parts + waranty...'san ka pa! Quote Link to comment
l3v3l Posted October 3, 2005 Share Posted October 3, 2005 kaya I make it a point to call a particular store before going there and talk to someone regarding warranty and availability para di sayang yung time.. usually pina-pa-reserve ko yung items...this never fails me..BTW.. PC-Bodega ako tumatawag..saves you the hassle kasi pag-dating mo alam na nila yung items na kukunin mo kaya check nalang ang items tapos bayad..ayun.. less than 10 minutes lang Quote Link to comment
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