reviews The SM Complaint Thread

[robbietan]

Biz Buzz - Phil. Daily Inquirer 6/10/09

http://business.inquirer.net/money/feature...-it-all--almost

 

 

BIZ BUZZ

We’ve got it all ... almost

 

By the Staff

Philippine Daily Inquirer

First Posted 20:08:00 06/09/2009

 

DON’T go looking for Colgate toothpaste in SM Supermarkets. Don’t go shopping there for Palmolive soap or shampoo either, because chances are, you won’t find any. That’s because the SM group and fast-moving consumer goods (FMCG) manufacturer Colgate-Palmolive recently got into a tussle over billing issues, according to our sources.

 

According to the Colgate-Palmolive camp, the disagreement came about after SM insisted on a payment period beyond what is normal for FMCG items (a longer period would have positive and negative implications for either party, since “time is money”).

 

The SM camp, meanwhile, says the terms are static, and that a new Colgate-Palmolive manager who is “unaccustomed to the way business has always been done” has been pushing for better terms (that are clearly not better for SM).

 

Thus, Colgate-Palmolive’s products and merchandisers are no longer a fixture in SM Supermarket premises, prompting a high-stakes stand off between the two corporate giants.

 

Both firms rely on each other for a significant amount of their revenues. SM—the country’s biggest supermarket chain—is easily Colgate-Palmolive’s largest vendor. Colgate-Palmolive products, meanwhile, are some of the best-selling products of the chain, with daily sales estimated in the millions of pesos.

 

Yesterday, several SM Supermarkets showed thinning stocks of Colgate toothpaste, while Palmolive bath products were “out of stock,” according to the staff.

 

Neither side seems keen on prolonging the agony, however, and a source from the SM group said that they are “looking forward to resolving any differences.”

 

Of course, the question really is who will blink first? Daxim L. Lucas

 

 

cant say I sympathize with colgate palmolive - these being imported products and all. maybe this is the sm take on "buy pinoy" campaign

[ATONG ANG]

I may be mistaken but actually, for mall sales, you will be informed a week ahead that there will be a mall sale. You can then choose which items you will mark down (and retag your sale items as yellow tags). SM will sometimes request some items to be "marked down" and will require you to participate in the Sale Events. But it is up to your promo heads/store heads/merchandizers/product managers/etc (different names for different organizations) to decide which items to mark down. Marked down items have to be retagged to yellow barcodes. So you will know about it (that is as far as i know).

 

Yes, costing is tricky, cause you have to consider a lot of factors. Like the commission (30%), payroll of your salesperson, cost of goods, etc. But costing is tricky in any business. My point is that in the end, the decision is still up to the suppliers of SM on what they will do?

this happened to a friend who supplied frozen foodstuff to sm supermarket. maybe they dont do this to major branded suppliers but definitely to small scale suppliers who cant do anything but wince in pain

[lomex32]

Owned by pareng Lucio

PG has the lowest ave profit margin on basic commodities or should i say mga pang-masa items

 

What about PUREGOLD boss.. What can you say about it ?

 

 

That is why I trip down to Unimart and you just might find quality items that you wont find in SM ....

[bill_262003]

Biz Buzz - Phil. Daily Inquirer 6/10/09

http://business.inquirer.net/money/feature...-it-all--almost

 

 

BIZ BUZZ

We’ve got it all ... almost

 

By the Staff

Philippine Daily Inquirer

First Posted 20:08:00 06/09/2009

 

DON’T go looking for Colgate toothpaste in SM Supermarkets. Don’t go shopping there for Palmolive soap or shampoo either, because chances are, you won’t find any. That’s because the SM group and fast-moving consumer goods (FMCG) manufacturer Colgate-Palmolive recently got into a tussle over billing issues, according to our sources.

 

According to the Colgate-Palmolive camp, the disagreement came about after SM insisted on a payment period beyond what is normal for FMCG items (a longer period would have positive and negative implications for either party, since “time is money”).

 

The SM camp, meanwhile, says the terms are static, and that a new Colgate-Palmolive manager who is “unaccustomed to the way business has always been done” has been pushing for better terms (that are clearly not better for SM).

 

<snip>

 

Of course, the question really is who will blink first? Daxim L. Lucas

 

Now, this is what I mean by suppliers not accepting the terms of SM. If SM blinks first, then the supplier won in this case. I think neither one of them can afford to loose the other. So the tendency is to meet halfway. Now, only if all suppliers coordinate their demands and do it in one time, then SM would definitely feel that they have stepped overboard in their terms.

 

 

this happened to a friend who supplied frozen foodstuff to sm supermarket. maybe they dont do this to major branded suppliers but definitely to small scale suppliers who cant do anything but wince in pain

 

Yes you are right. Maybe they don't do this to branded suppliers. Major players has more leverage to negotiate. But i do know that some of the conditions (such as the % of commission) is standard throughout SM (no matter what brand you have). Another thing, frozen food items is also a totally different ballgame. These items have a shelf life. And the longer they are on the shelf, there is a tendency of spoilage (not to mention the cost incurred to keep them in the shelf - refrigeration cost). So selling them at a sale, should or would benefit both parties and move the items before they spoil. But then again, am not in the food industry so I wouldn't know.

[asmodeus]

visited the somewhat newly opened SAVE MORE Supermarket along Araneta Ave (cor del monte) yesterday ..... I was just looking for some basic groceries since it was on the way home coming from lunch in retiro.

 

* They Dont have Canned Del Monte Whole kernel Corn. Instead, what was available is their "BONUS" brand.

* Tried to look for HEINZ Catsup but there was none also.

* Their Hunts Pork & beans are only available in small cans.

* In the fresh veggies section ....... no "spring onions" available.

 

 

Someday ........ their entire inventory may probably be purely "BONUS" brands.

[Google]

from what I heard ....... management collects around 15% of gross sales OR a fixed rental fee (whichever is higher) from the tenants.

 

So I guess, the bigger your sales, the higher you will be paying in rent.

 

its 8% of gross sales plus the rental fee.

i should know. i tried approaching SM Southmall when I opened my sandwich business.

i backed out...

 

its because for a small kiosk:

 

rental fee is Php 35,000.00 + VAT

you have to pay for the utilities (electric consumption), with separate consumption bill for water used by your crew.

plus 8% of gross sales

 

tapos ang assumption nung daily sales lang namin is 4000.00 gross.

 

wala pa dun yung cost of supplies and yung sweldo.

 

so if you compute:

 

Gross Sales

4000 * 30 = 120000

 

less: 39200 (rent, VAT inclusive)

4000 (electricity - estimate)

1500 (water)

23000 (salary of two crews)

57600 (cost of supplies)

9600 (8% royalty to SM)

 

134,000 (total expenses for the month)

so negative ako ng 14000/month.

 

wala pa dun yung mga sponsorships and advertisements as stated in this thread.

 

 

one more thing sa mga kadupangan netong si henry sy:

 

- they do not regularize their employees. up to 6 months lang ang tenure.

 

even the employees/tellers of BDO are receiving less than the average pay compared to their peers at the other banks. i have talked to with an ex-teller from BDO. she only receives 9000/month gross.

 

ayun, si henry sy ngayon, naka wheel chair na..

 

ang tuwang tuwa sa SM is yung mga local governments, dahil sa taxes na binabayaran nila. otherwise, small entrepreneurs and small people who are being employed by the SM group are being disadvantaged.

[asmodeus]

Just came from SM Hypermart along north edsa (The Block) this afternoon.

 

I wasn't able to complete buying for things on my grocery list since it seems there are a lot of BASIC ITEMS that they do not carry anymore. (example would be Del Monte Whole Kernel Corn and Del Monte "Extra Rich" Ketsup) ...... then there is the difficulty in looking for specific items because a single type of product (say hot sauce) is in one particular shelf while hot sauce of another brand is located in another shelf. I mean could they not put the same type of products under one shelf?????

 

What really ticked me off was when I got to the fresh produce section.... I saw some freshly steamed peanuts being displayed in one of the sections so I approached it. I saw the sign and it says 23.00 pesos per 200g. I called the attention of a lady manning the station and asked her to place in a plastic 1 kilo of the peanuts.

 

The lady was using this metal tumbler as measuring cup and told me that for every scoop, it will come to around 200 grams. I just nodded and asked her to get me 1 kilo worth of the peanuts. PERIOD. When she placed a couple of scoops of the peanuts, she immediately handed it to me with the plastic bag aleady with a sticker marked 23.00 x 5.

 

Call it instinct or whatever ..... I then requested the lady to put the bag of peanuts in one of the scales so I can get a reading. I wasnt sure why, but she was hesitant at first in going to scales which is just on the other station. (probably 5 feet away, maybe the lady was just too lazy) So I had to repeat my request that she place the bag of peanuts on the scale.

 

Lo and Behold ....... the reading said 800 grams only. I then had to request that they add more peanuts so that it will reflect a 1 kilogram reading. (after all, I was supposedly charged for 1 kilogram)

 

It may seem like its not much of a big deal (I mean I'm just going to be paying 23.00 pesos in excess) but what if this happened to every customer that buys those peanuts. Heaven forbid if some of the other fresh produce are being sold that way, thats a whole lot of deception (and a whole lot of money) going into the pockets of the owner.

Edited September 21, 2009 by asmodeus

[daredevil67011]

Biz Buzz - Phil. Daily Inquirer 6/10/09

http://business.inquirer.net/money/feature...-it-all--almost

 

 

BIZ BUZZ

We’ve got it all ... almost

 

By the Staff

Philippine Daily Inquirer

First Posted 20:08:00 06/09/2009

 

DON’T go looking for Colgate toothpaste in SM Supermarkets. Don’t go shopping there for Palmolive soap or shampoo either, because chances are, you won’t find any. That’s because the SM group and fast-moving consumer goods (FMCG) manufacturer Colgate-Palmolive recently got into a tussle over billing issues, according to our sources.

 

According to the Colgate-Palmolive camp, the disagreement came about after SM insisted on a payment period beyond what is normal for FMCG items (a longer period would have positive and negative implications for either party, since “time is money”).

 

The SM camp, meanwhile, says the terms are static, and that a new Colgate-Palmolive manager who is “unaccustomed to the way business has always been done” has been pushing for better terms (that are clearly not better for SM).

 

Thus, Colgate-Palmolive’s products and merchandisers are no longer a fixture in SM Supermarket premises, prompting a high-stakes stand off between the two corporate giants.

 

Both firms rely on each other for a significant amount of their revenues. SM—the country’s biggest supermarket chain—is easily Colgate-Palmolive’s largest vendor. Colgate-Palmolive products, meanwhile, are some of the best-selling products of the chain, with daily sales estimated in the millions of pesos.

 

Yesterday, several SM Supermarkets showed thinning stocks of Colgate toothpaste, while Palmolive bath products were “out of stock,” according to the staff.

 

Neither side seems keen on prolonging the agony, however, and a source from the SM group said that they are “looking forward to resolving any differences.”

 

Of course, the question really is who will blink first? Daxim L. Lucas

 

Kaya pala wala nang Colgate sa SM!

[ejomc]

yung save more try nyo icompare yung presyo sa ibang grocery, ang layo ng presyo. una lagi ako bumibili dito kasi sa pangalan akala ko nakakamura talaga. huli ko lang napansin na presyong convenince store pala

[lomex32]

Be warned

 

Spendmore este Savemore charges 25 petot for parking

 

yung save more try nyo icompare yung presyo sa ibang grocery, ang layo ng presyo. una lagi ako bumibili dito kasi sa pangalan akala ko nakakamura talaga. huli ko lang napansin na presyong convenince store pala

[graphik]

someone better stop this sMonster

[hidden_dragon]

You must be referring to Oligarchy in this country .....

 

SM and the Sy Family already are simply the few rich

 

someone better stop this sMonster

[AnalFuhrer]

Just came from SM Hypermart along north edsa (The Block) this afternoon.

 

I wasn't able to complete buying for things on my grocery list since it seems there are a lot of BASIC ITEMS that they do not carry anymore. (example would be Del Monte Whole Kernel Corn and Del Monte "Extra Rich" Ketsup) ...... then there is the difficulty in looking for specific items because a single type of product (say hot sauce) is in one particular shelf while hot sauce of another brand is located in another shelf. I mean could they not put the same type of products under one shelf?????

 

What really ticked me off was when I got to the fresh produce section.... I saw some freshly steamed peanuts being displayed in one of the sections so I approached it. I saw the sign and it says 23.00 pesos per 200g. I called the attention of a lady manning the station and asked her to place in a plastic 1 kilo of the peanuts.

 

The lady was using this metal tumbler as measuring cup and told me that for every scoop, it will come to around 200 grams. I just nodded and asked her to get me 1 kilo worth of the peanuts. PERIOD. When she placed a couple of scoops of the peanuts, she immediately handed it to me with the plastic bag aleady with a sticker marked 23.00 x 5.

 

Call it instinct or whatever ..... I then requested the lady to put the bag of peanuts in one of the scales so I can get a reading. I wasnt sure why, but she was hesitant at first in going to scales which is just on the other station. (probably 5 feet away, maybe the lady was just too lazy) So I had to repeat my request that she place the bag of peanuts on the scale.

 

Lo and Behold ....... the reading said 800 grams only. I then had to request that they add more peanuts so that it will reflect a 1 kilogram reading. (after all, I was supposedly charged for 1 kilogram)

 

It may seem like its not much of a big deal (I mean I'm just going to be paying 23.00 pesos in excess) but what if this happened to every customer that buys those peanuts. Heaven forbid if some of the other fresh produce are being sold that way, thats a whole lot of deception (and a whole lot of money) going into the pockets of the owner.

 

Dapat kinakasuhan ang SM sa ganyan. Kung katulad lang sa tate tong pinas naku malaking danyos ang ibabayad ng SM dyan...

[AnalFuhrer]

its 8% of gross sales plus the rental fee.

i should know. i tried approaching SM Southmall when I opened my sandwich business.

i backed out...

 

its because for a small kiosk:

 

rental fee is Php 35,000.00 + VAT

you have to pay for the utilities (electric consumption), with separate consumption bill for water used by your crew.

plus 8% of gross sales

 

tapos ang assumption nung daily sales lang namin is 4000.00 gross.

 

wala pa dun yung cost of supplies and yung sweldo.

 

so if you compute:

 

Gross Sales

4000 * 30 = 120000

 

less: 39200 (rent, VAT inclusive)

4000 (electricity - estimate)

1500 (water)

23000 (salary of two crews)

57600 (cost of supplies)

9600 (8% royalty to SM)

 

134,000 (total expenses for the month)

so negative ako ng 14000/month.

 

wala pa dun yung mga sponsorships and advertisements as stated in this thread.

 

 

one more thing sa mga kadupangan netong si henry sy:

 

- they do not regularize their employees. up to 6 months lang ang tenure.

 

even the employees/tellers of BDO are receiving less than the average pay compared to their peers at the other banks. i have talked to with an ex-teller from BDO. she only receives 9000/month gross.

 

ayun, si henry sy ngayon, naka wheel chair na..

 

ang tuwang tuwa sa SM is yung mga local governments, dahil sa taxes na binabayaran nila. otherwise, small entrepreneurs and small people who are being employed by the SM group are being disadvantaged.

 

Business is business kaya dapat talagang malumpo na ng tuluyan at maubos na ang lahi ni Henry Sy.. hahahaha.. Anyway, that's how Henry Sy became a business tycoon in our country imagine selling shoes before and now the owner of the biggest mall in Asia.. Ganun din si Bill Gates at kung sino pang mga businessman.. Talagang business lang at walang awa-awa.. :thumbsdownsmiley:

[deepdiverboy]

Business is business kaya dapat talagang malumpo na ng tuluyan at maubos na ang lahi ni Henry Sy.. hahahaha.. Anyway, that's how Henry Sy became a business tycoon in our country imagine selling shoes before and now the owner of the biggest mall in Asia.. Ganun din si Bill Gates at kung sino pang mga businessman.. Talagang business lang at walang awa-awa.. :thumbsdownsmiley:

 

Bill Gates became what he is today by jumping the gun on other software developers; he saw that the PC could be a common household appliance and piggybacked on IBM's hardware to sell MS-Dos and Windows to the world. Talino at foresight tawag dun. Etong si Henry Sy, dinadaan sa palakihan ng titi. He knows no other mall (even those of the Ayalas) come close to him in terms of market drawing power, so he does things like:

 

a) requiring you to open a BDO account when you're an SM supplier

monopolizing all mineral water/LPG sales sa foodcourt or restos (try asking anyone who's tried to sell these things to SM's tenants)

c) charging boutiques for public areas outside their stores (ie., yung corridor sa labas ng store mo may bayad din yon, it's already factored into the rent--this came from someone I know at SM HQ)

d) forcing new prospective tenants to buy point-of-sales (POS) systems from their accredited suppliers. So kung indi ka bumili sa mga "accredited," you will be given all sorts of bullshit about how your cash register, for example, isn't compatible with their servers, etc. A friend of mine who opened a coffee shop at MOA encountered this. When she opted for the SM-accredited supplier, pasok agad ang system. Bullcrap.

 

Nung Typhoon Ondoy, SM Centerpoint was flooded, including yung supermarket area. SM asked its concessionaires to pay P250,000 each for "repairs and maintenance." T*nginang yan, indi ba dapat yung SM ang magbayad sa mga concessionaires dahil na-damage yung tinda from a mall that wasn't flood-proofed? F&ck Henry Sy. All the other mall owners are no less blame-worthy. Mall owners are the modern-day haciendero.