The Sun Complaint Thread

[tokwa]

they have 3g signal in some places like binondo and i think they will come out with 3g services soon... :thumbsupsmiley:

[Agent_mulder]

Dati maganda ang Sun for secondary phone pero ngayon ang dami nilang promos na pinakikinabangan ng todo ng subscribers nila which made Smart and Globe follow suit (i.e. the plan wherein you get 3 or 2 cp) now they also had this easy post paid plan which made it much easier for those who want to avail of their postpaid plans as you know the hassles of trying to avail of a postpaid plan (stringent requirements and of course the income level comes into the picture as well). Malaki talaga ang improvement signal nila the past years..

[rayt64]

Been a Sun plan 1000 sunscriber since 2004. I'm in Manila and until now the signal in our ground floor is very weak. You have to put the Sun Cel at the 2nd floor to receive messages or calls.

 

I always complain and they said that it will improve. Until now the signal is still weak.

 

The reason why I maintain it was lower Roaming rates when I go to Asian Countries and the USA.

 

I also converted the 350 out of the plan 1000 to unlimited call and text to contact friends who were also Sun subscribers.

[Kurtsky Keigee]

Badtrip minsan kahit naka on phone ng ttwagan mo sasabihin wala signal or naka off daw.

[pinoy_banana]

As a subscriber of Sun, we expect good service. Actually that is a given especially in the service industry. We cannot deny the fact that many Sun users were enticed to use Sun because of its low rates, virtually free texting and unlimited calls.

 

However, I have yet to meet a Sun user who does not have anything to complain about Sun. Common complaints are:

- hard to connect

- worst reception among local networks

- failure to send sms despite the indication in the phone that the message was sent successfully

 

The Sun provider can always argue, that the signal depends on your locality. Yes that is true, but when a customer decides to use your sim card, you sonavabitch Sun profit greedy people, that means they expect good service all the time. Otherwise, why waste their time on your service?

 

If you say, you can't get the honey without the flies, then upgrade your equipment and charge commensurately. Why is it that despite your promo efforts, Globe and Smart continue to dominate the local industry?

 

I think this company has been shortchanging the Filipino people by hiding it under the cloak of 24/7 free text or call. Sun has the obligation to upgrade its reception/signal to provide better service to its subscribers, much the same way that butcher shops or rice retailers are expected to give the right weight in their weighing scales when customes buy from them. Sun is shortchanging its subscribers! To me, it's like a market vendor who sells food using a wrongly calibrated weighting scale, and the vendor doesn't care!

 

How good is that free or unlimited text or call if you cannot get your sms across to the recipient or hear each other clearly? I can imagine the number of fooled customers especially in relationships, to have quarreled simply because the other party thought the other party didn't send a message or the like; or some important deals or happenings missed because th person can't be contacted.

 

So is Sun a corporate scam? You decide. But I'm throwing my sim away. As for the Sun executives, I believe in karma. I'm sure, if not now later, one of their family members is seriously ill. :thumbsdownsmiley:

[Tommy_Cruz]

Just got a Sun sim to try again their services after I disposed off my sun sim about 2 years ago.

 

What can I say, it took me about 5 - 10 redials before my call is connected and the reception wasn't that clear.

 

The recorded voice keep on telling me "Circuit is busy . . . blah blah. . . "

 

Anyway, I'm still going to keep my sun sim hoping that their services will improve in the future and besides this is my third sim after globe and smart. :upside:

[ela_bat]

We have the 999 with 3 phones in our office. Im very satisfied. But bigj37 is right it should be your secondary phone.

[yhagbols]

Ang gastos ko sa Sun prepaid is P150 pero month, unlimited txt with 4hrs. free voice call. Hindi na masama considering isang weeks lang sa smart ang 150 mo. Nakakatxt naman at nakakatawag kaso dapat lagi kang magre-retry ng magretry, dito sa Sun napapatunayan yung kasabihan na try and try until you suceed. lol

[cleanpinoy]

Happy user ako ng sun. kahit na mahirap tumawag ay ok lang. bili ka lang 150 text unlimited monthly at maganda na ang connection mo sa buhay. mura na yon sa ngayon.

 

Warning lang sa SUN. Sana matapatan ninyo yung PLDT wireless prepaid kasi balita ko naglilipatan na ang sun users sa pldt wireless prepaid.

[loverboy18]

Well I am enjoying the privilege of the unlimited sun services! kaso the service is sucks sometimes! tsaka minsan may topak talaga ang connection ng SUN. :thumbsdownsmiley:

[jbravo2005]

Ang gastos ko sa Sun prepaid is P150 pero month, unlimited txt with 4hrs. free voice call. Hindi na masama considering isang weeks lang sa smart ang 150 mo. Nakakatxt naman at nakakatawag kaso dapat lagi kang magre-retry ng magretry, dito sa Sun napapatunayan yung kasabihan na try and try until you suceed. lol

 

Have been a Sun user since 2006 and very happy ako! Nasubukan ko na lahat, particularly Globe na since 1995 pa ako subscriber and I must say malaki naging savings ko. Kaya from Plan 1000 binabaan ko na to Plan 500 Globe plan ko. Plus the 350 for the Sun line, 850 na lang phone bill ko per month even though I use the phone more often.

 

I don't think the PLDT Landline Plus will compete with Sun kasi 700++ versus 350, mas tipid pa rin Sun.

 

I subscribed to their wireless broadband and am very satisfied so far. Mas mabilis sa Globe and Smart and a lot cheaper pa! Kaya lang Metro Manila pa lang.

[hitman2000]

sun din ako okei lang sya kasi dami kong fone eh apat ang network n hawak ko,pero gamit ko talaga SUN...mas tipid sya sa lahat eh.. :thumbsupsmiley: :thumbsupsmiley: :thumbsupsmiley:

[Tommy_Cruz]

Has anybody tried Sun Broadband Wireless?

[cutieguy]

sun here in batangas are under digitel company.. got their dsl at kapag tnotopak ang signal ang sun, wla ring internet connection dito.. so bad.. unstable parin ang signal dito..

[jetlag143]

sun is the cheapest in terms of call time charges, ok para sa amin