reviews The BAYANTEL Complaint Thread

[jt2003]

I have an autodebit arrangement with Citibank for my Bayantel accounts...and then I get a notice of disconnection from Bayantel for overdue amounts, even though the amounts appear every month in my credit card statement. When I asked Bayantel about it and pointed out how it's impossible (two years, no overdue amount because of the autodebit arrangement), and I pointed out the dates and how the payments should have been reflected in the latest statements, they refused to listen and, worse, kept changing their stories. They just maintained their line and refused to take into account how their explanations failed logic. Their CSRs are the worst around. Bayantel = crooks.

Edited July 4, 2013 by jt2003

[spadon]

I just terminated my subscription with bayantel.

 

Good riddance.

[Kamael]

sobrang ok ang bayantel dito sa area namin novaliches. been with them for almost 10years na.

[callcenterexperience]

since nabili ng globe, service and customer service got worst....

[abcde54321]

sinabi mo pa! sabi ng mga call center agent nilang bobo pwede daw magbayad sa certain mall using credit cards ng bayantel bills, pag dating ko sa globe center hindi pala pwede, mga incompetent na agent, aside pa dun may g-cash ako ilan beses ng sablay at pag tinatawagan ko hotline nila hindi rin alam isasagot ng mga agent nila, mas maganda siguro palitan na nila mga bopols na bisakol nilang call center agents. i think thats a good start na,kaka bwisit na talaga!

[bonkeroo]

TAMA, medyo olats na nga bayantel though maganda ang customer service nila kaso simula nung acquired by globe, alisujdvbghasuhbdngijasng tuluyan nang di gumanda. Same prob rin ako dyan nung unang sibol ng pag acquire ng globe, pahirapan sa bills, turuan pa sila. Bumagal din yung speed ng internet ko. Buti nlng may converge na sa area at nakapagpalit na rin.

[djsinple]

ala ng bayantel d b?

[djsinple]

Ang alam ko talaga wala na ang Bayantel. Abandonado na mga opisina eh

[batuten]

Is this still alive?

[zolar223]

On 9/10/2021 at 10:11 AM, batuten said:

Is this still alive?

Buhay pa naman ata, although they are already a subsidiary ng Globe Telecom. They're stuck on DSL services when everyone has already shifted to fiber. They're also offering LTE services but probably just using the infrastructure of Globe. 😂

[METALFREAK]

RIP bayantel

[kikomatsingmatos]

bayantel diba globe na ang may hawak?