reviews The PLDT Complaint Thread

[courtesanhunter]

pagdating sa internet service madalas ang maintenance nila. hindi tulad sa iba na pang madaling araw ang usual na schedule ng maintenance o upgrade.

[Bvlgari00]

Our PLDT wifi always disconnect lalo na sa madaling araw, kahit na ilan beses na tinawag sa hotline nila. Puro sagot nagkaprob lang sa system then after a week balik nanaman sa dati. 

[Manofyourdream]

Disconnected agad pag lumagpas sa due date😅

[LancerEvoX]

On 11/22/2022 at 12:05 PM, courtesanhunter said:

pagdating sa internet service madalas ang maintenance nila. hindi tulad sa iba na pang madaling araw ang usual na schedule ng maintenance o upgrade.

Tapos panget pa customer service. Yung mga tech nila, hindi trained enough to handle issues raised by the customers. Power cycle lang ng router pinapagawa nila kahit nagawa na ni customer. 

[TooEzforEz]

Di pa din na resolve ung problem sa pldt internet namin. Yung issue naman kasi is congested sa QC ung pldt so tuwing peak hours around 7 pm to 11 pm, mataas ung latency and may request timeout. Di makapag laro sa ganitong oras. Di ata to maayos ng pldt and ang option nalang is to change ISP. 

[pannneeeast]

Unstable speed ni pldt

[Mehdi]

PLDT online customer service is the worst. Imagine using social media like Facebook and X as the only way to communicate with them. Seriously after ending a conversation and starting a new one next day basically means explaining everything to them all over again. Ever hear of back read or scroll up for more info? 

[fordBlue]

Apakabagal shis

[fordBlue]

Mahal lagi disco 

[Asus19]

rarely sira pero need mo ng customer service, automated bot na lang sasagot sa iyo.

[ridewidme]

Yung technical team nila is the worst

[MrBadguy]

Kapag na cut yung net nyo lagi nilang palusot ay line maintenance for 24-72 hours. Tapos nangyayari pa sya tuwing weekdays. Sinong tanga ang gagawa ng line maintenance ng weekdays? Nagsend pa ako ng email sa customer service nila dahil ilang araw ng walang net sa bahay. Sabi ko iusog nila yung due date dahil di naman namin nagamit. Aba di nagreply. Kung pinairal ko lang talaga ang intrusive thoughts ko di lang ako naging kriminal baka naging mass murderer pa ako. Lol.

[tondoloverz]

PLDT PA ISA TALAGA. PUTANG INA NYO. GUSTO NIYO ON TIME ANG PAYMENT PERO YUNG SERBISYO KAHIT KELAN HINDI NAGING ON TIME. TAPOS IHAHARAP NIYO SA AMIN 3RD PARTY NA EMPLOYEE NA WALA NNA KINALAMAN SA KAGAGUHAN NINYO. PAKYU PLDT

[SDMNXIX]

Positive nmn.

Reported no internet this morning tapos resolved agad this afternoon. Partida 2 dispatch pa ang pumunta nun, 1 from a 3rd party contractor who checked the fiber line and found no issues. So ang conclusion is router ang problem which needed another dispatch kse c PLDT daw mismo ang magpprovide ng router.

Ayun, dumating din nmn after a few hours.

Thank you, PLDT!

[numerousalter]

PLDT worst service. Buti nalang lumipat kami to other providers. Walang problema sa iba