reviews The PLDT Complaint Thread

[Mad Damian]

my dsl line goes down after midnight. never fails.

even after 2am, wala pa rin.

can anyone shed light on this or is expriencing the same thing?

[glut_func]

my dsl line goes down after midnight. never fails.

even after 2am, wala pa rin.

can anyone shed light on this or is expriencing the same thing?

 

as in totally no connection or may connection ka naman pero hindi ka lang makapag browse?

 

I assume you've done the on and off of your router/modem? I do get that sometimes too, yung biglang mag limited connection ako for no reason at night pero pag restart ko ng modem ok na ulit.

 

Kung madalas mo naexperience yan tapos you've done some checking on your part at wala talaga, call up PLDT and have them do a line test. That's the most efficient way of telling kung kawad ang problema or device na mismo. I've had problems with our DSL before and my modem was replaced twice, so far so good naman na ko.

[Mad Damian]

 

as in totally no connection or may connection ka naman pero hindi ka lang makapag browse?

 

I assume you've done the on and off of your router/modem? I do get that sometimes too, yung biglang mag limited connection ako for no reason at night pero pag restart ko ng modem ok na ulit.

 

Kung madalas mo naexperience yan tapos you've done some checking on your part at wala talaga, call up PLDT and have them do a line test. That's the most efficient way of telling kung kawad ang problema or device na mismo. I've had problems with our DSL before and my modem was replaced twice, so far so good naman na ko.

 

As in no connection. Yes po, I"ve tried switching the modem on/off to no avail.

I doubt its the connection because it always happens at the same time every night.

 

 

Kapag umaga or early to late evening, mabilis naman and walang topak.

[carcinohate]

I read in one newspaper (phil star) article that globe is poised to invest in submarine fiber optic cabling soon. That would mean that they will no longer depend on pldt for the use (and monopoly) of its backbone cabling. Magkakaroon na ng real consistent high speed isp comparable to the other countries soon. Dapat lang. We're all being robbed kasi on a daily basis. Kelanga talaga ng stiff competition sa isp business para walang avenue for monopoly.

[glut_func]

 

As in no connection. Yes po, I"ve tried switching the modem on/off to no avail.

I doubt its the connection because it always happens at the same time every night.

 

 

Kapag umaga or early to late evening, mabilis naman and walang topak.

 

Kung ikaw ang main user try mo dumirect connection (hardwired talaga hindi wi-fi) sa router tapos kung may splitter kayo sa access point (yung box kung san nakasaksak yung line ng phone) alisin mo and try it again. observe mo muna ng mga ilang araw yung ganitong setup - if its still the same, then yun nga itawag mo na talaga sa PLDT dahil sila na lang talaga makakatulong sayo, hindi ka naman nila sisingilin sa pag troubleshoot or replacement ng modem.

 

Minsan kasi your connection would behave normally na parang wala lang PERO maiging ipasilip mo na rin sa PLDT yan lalo na kung matagal na kayo naka-dsl sa kanila.

 

Pero kung nakiki-konek ka lang at ibang tao sa inyo ang parang admin nung dsl connection, malamang sa malamang baka pinapatayan ka nyan ng connection sa mga oras na na-experience mo na nawawalan ka ng signal. Kasi kung ako nga naman yung may ari at saksakan ng lakas umagaw ng bandwidth yung nakikigamit, tatanggalan ko talaga ng access yung nakikikabit.

Edited May 7, 2015 by glut_func

[Mad Damian]

 

Kung ikaw ang main user try mo dumirect connection (hardwired talaga hindi wi-fi) sa router tapos kung may splitter kayo sa access point (yung box kung san nakasaksak yung line ng phone) alisin mo and try it again. observe mo muna ng mga ilang araw yung ganitong setup - if its still the same, then yun nga itawag mo na talaga sa PLDT dahil sila na lang talaga makakatulong sayo, hindi ka naman nila sisingilin sa pag troubleshoot or replacement ng modem.

 

Minsan kasi your connection would behave normally na parang wala lang PERO maiging ipasilip mo na rin sa PLDT yan lalo na kung matagal na kayo naka-dsl sa kanila.

 

Pero kung nakiki-konek ka lang at ibang tao sa inyo ang parang admin nung dsl connection, malamang sa malamang baka pinapatayan ka nyan ng connection . sa mga oras na na-experience mo na nawawalan ka ng signal. Kasi kung ako nga naman yung may ari at saksakan ng lakas umagaw ng bandwidth yung nakikigamit, tatanggalan ko talaga ng access yung nakikikabit.

 

 

Hahaha... oo nga. Magagalit din ako kapag ako'y inaagawan ng bandwidth.

Pero nasubukan ko na rin po dumeretso sa kable, wala talaga.

Salamat sa advice.

Malamang sa pldt yung problema. Wala naman akong complain sa speed nila. sapat naman.

[Mad Damian]

I read in one newspaper (phil star) article that globe is poised to invest in submarine fiber optic cabling soon. That would mean that they will no longer depend on pldt for the use (and monopoly) of its backbone cabling. Magkakaroon na ng real consistent high speed isp comparable to the other countries soon. Dapat lang. We're all being robbed kasi on a daily basis. Kelanga talaga ng stiff competition sa isp business para walang avenue for monopoly.

 

Sana naman matapos na agad.

I used to pay P1400 sa ibang bansa pero it was way more than 10x the speed here.

Sa kinse minutos nakaka download na ako ng buong sine.

[threestar]

When will our internet speeds par with the current global standards?

[malthus]

http://www.topgear.com.ph/features/feature-articles/if-the-internet-speeds-of-asian-countries-were-cars-they-would-look-like-these

[wakonga]

Still no lte on novaliches area?

[Billyboi]

Kapag nalagpasan mo yung due date tapos pinutulan ka nila...

Understandable...

Pero pag nabayaran mo na at na reconnect...

What happens?

Yung dati mong 4.3MBPS naging 1.1MBPS...

This happened to 3 other friends of mine...

Ano ba yun bumabawi si PLDT?

Ngayon ayoko na mag WIFI muna sa bahay, naka-Globe data lang ako while writing this... hahaha

[shin26]

PLDC parang scam ang serbisyo. Nagsawa na siguro sila sa mga reklamo ko. Kelan ba uunlad ang bansa?

[Mad Damian]

Kapag nalagpasan mo yung due date tapos pinutulan ka nila...

Understandable...

Pero pag nabayaran mo na at na reconnect...

What happens?

Yung dati mong 4.3MBPS naging 1.1MBPS...

This happened to 3 other friends of mine...

Ano ba yun bumabawi si PLDT?

Ngayon ayoko na mag WIFI muna sa bahay, naka-Globe data lang ako while writing this... hahaha

Good for you. malapit na rin kong gawin yan.

 

Have to reset my wifi every few minutes para gumana. Sometimes wala pang 10 mins.

[Xir Xian]

I hate thier automated call responder... Ilang minutes pa na mag go through sa voice instruction na narinig ko na for the hundredth times. Ang ending, sobrang 10 minutes pa na mag hintay sa service rep.

 

I suspect na ang PLDT, may statistical records na yan kung ilang complaints na na indi natuloy kasi ayaw na ng iba mag dusa pa sa telephone support system nila, tapos na take advantage lang nila ang situwasyon.

[Asus19]

I need to go to their branch office to follow up complaints.

 

Nakakabit na yung Fibr pero di pa nalilipat yung account sa bagong plan. So parang naka DSL lang kami na mas grabe pa sa bagal plus our phone isn't working.

 

Kabisado ko na nga yung pipindutin para makausap na yung call rep. Anyway, hindi naman ako nagagalit sa mismong receiver....mahinahon at kinakausap ko pa rin nang maayos.