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The PLDT Complaint Thread


umd

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  • 3 weeks later...
  • 4 weeks later...

Ito din pino problema ko sa PLDT ngayon, aside from super duper slow connection, nag i intermittent din lalo na kung peak hrs.. mga 9am-2pm ska 6pm-10pm tinatanong ko kung may problema sila wla daw.. tinuruan pko mag troubleshoot kunwari wla akong alam sa troubleshooting ng mga ganitong connection... pisti din ang customer service...

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  • 1 month later...
  • 2 weeks later...

after more than a month of slow net finally binalik ng pldt yung speed ng net ko. at may kasamang 1 month rebate after mag ballistic ako sa billing dept. will i say thank you? maybe. damage is done. Sana wag na maulit. grabe ang perwisyo. wala na kasi ibang ISP na available sa area namin. masasabi kong "need" na talaga ang internet sa buhay ng tao.

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  • 1 month later...
  • 4 weeks later...

PLDT is the worst internet in Asia. If Smart did not have a fair use policy I would not even pay for PLDT. I live in Eastwood City and the line is always slow. I pay for 5Mbps. It's usually 1-1.5 only. If I call them and they come to fix it (after too much waiting and a lot of complaining) they fix it to 5Mbps and they leave, but slowly it goes down to 3M then 2M and finally right back at 1-1.5Mbps after a couple days and I have to complain all over again. They will never say what the problem is or why they can't just fix it for good.

It's so frustrating every day to pay for one service and never get it. My Smart pocket WIFI is faster. Too bad I can't torrent on there.

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