reviews The PLDT Complaint Thread

[nick_cage]

if you cal PLDTs 171 it will take you minimum of 20 mins wait to talk to csr....

[Bullet.Subas]

if you cal PLDTs 171 it will take you minimum of 20 mins wait to talk to csr....

Agree, just got off the phone, 20 mins waiting time and all you get after less than 5 mins talking to a CSR is a ticket with a promise of 3 days ETA of the complain

[Mad Damian]

20 mins the 1st & 2nd day.

30 mins the 3rd day.

30 mins the 4th day.

Went to their office on the 6th day. Prob solved in 24 hours.

The customer care people will only get you to calm down and hang up on their calls but will not do anything for you.

Typo: 40 mins on the 4th day.

Not to mention being passed to another dept.

[ppd]

Just waiting for Fibr to reach our village. I can't stand ULTERA!

[blue+george]

if there is anything correct about pldt its the second faqqing letter. L - Long... inang yan. wala na improve ang companya na yan. shitty company run by a shitty CEO. MVP should appoint a better CEo. wala na cya time mag solve ng mga problema ng company nya. let other idiots solve it for him.

[g03a]

This would have been a viral thread if everyone with complains post here. lol

[gins23]

haha well surprise!surprise! konti lang talaga sa mga employees nila ang may pakialam sa mga subs

[mukai]

PLDT effin sucks. oh well

[lawhandyman]

never overpay. my father did and it's almost a year wala pa rin refund.

[RobTemporary]

Lagi nalang na didisconnect yung connections after a few seconds or a min, the connections will eventually goes back. But still, an annoying experience lalo na kung in-game ka.

 

Hope pumasok na yung mga offshore ISPs dito sa pinas ng masampolan na tong PLDT ng isang malupit na mass cancelation of accounts.

[Robmeister]

Lagi nalang na didisconnect yung connections after a few seconds or a min, the connections will eventually goes back. But still, an annoying experience lalo na kung in-game ka.

 

Hope pumasok na yung mga offshore ISPs dito sa pinas ng masampolan na tong PLDT ng isang malupit na mass cancelation of accounts.

 

 

I agree. Specially Telstra, I hope na sama sa plans ni Tatay Digong ang importing of foreign providers to promote Philippine's internet connection. Tutal kasama naman sa corrupts ang PLDT. They provide poor service on your required high payments.

Edited January 10, 2018 by Robmeister

[asterisk5060]

mapuputulan ka, so one month mo xa di nagamit. Pagmagbabayad kana, pati yung duration na di mo nagamit ang service nila ehh babayaran mo pa din yun. Kakausap ka ng supervisor, ehh sila sila din yun at walang makapagbibigay sayo ng linaw.

Wala kana nga napala, nasayang pa oras mo. tsk tsk tsk

[ctc]

Pldt sucks! After terminating their service at their office, they will have their customer service call u later to convince u to continue their service. When u say no with finality, you will hear a different tune from their customer service. The poor service of pldt is also reflected by the dumb, stupid attitudes of their customer service. My refund is not refunded and they still continue to charge me. This month if they still bill me, they will have to face dti! assh*le pldt!

[mathewhaynes]

I applied for PLDT fibr, and they keep sending sms that they are trying to reach me, lol I have not received a single call from them. decided not to push through my application, first impression's last.

[ddlord11]

Manila tonight works fine on globe data, but can't be accessed using PLDT fibr,along with other porn sites. What gives???

[1234mon]

PLDT 171 sucks, nawalan ako incoming/outgoing calls, tumawag ako sa 171 technical support pinasa ako sa billing di pa naman due yung acct ko. Pagdating sa billing trinansfer ulit ako sa technical support...3 days walang phone , hirap ng pinagpapasahan ka sa loob ng 1 oras

[DorkVader]

I switched to bayantel. No problems w bayantel. Globe took over bayantel, mas gumanda.

[Brethren2018]

Naputulan kame net at dial tone. Bayad nmn bills. Nung tumawag kame sa hotline gamit cellphone after 3 days daw babalik ung dialtone at net. Di nila maexplain kung bakit naputulan kme. Updated nmn bills. After 3 days bumalik nmn. Kaso hassle. 3 days din nawala sa serbisyo nila.

[hayabusa168]

Better go to their makati or sampaloc office.

[Raz Lee]

Kaya ganyan ang pldt ngaun.., ang mga gumagawa kc mga higher officer na hindi alam ung mga ggwin sa pldt., nawala kc ungm ga tunay na marurunong sa sistema

[takatakboi]

20-30mins ang waiting time tas palaging last day ng deadline ang punta if they say mga 72 hrs talagang pang 3rd day and punta hahaha.

[Legend_Killer]

Kupal tong PLDT, nagapply kami dati ng myDSL tapos after 1 week kinabitan kami, nagtataka ako walang connection hanggang sa umabot ng 2 months ang sabi under maintenance daw yung lugar namin pero nagbabayad kami hanggang sa nagalit na ko sa operator biglang umamin wala pa daw talagang line ng DSL sa area namin, isang tangke na mura ata inabot ng kausap ko nun.

[Mr_ popcorn]

Pldt isarin to.... ?....

[kangkongking3]

PLDT has the absolute worst call center I have ever called to. Their tier 1 agents are utterly incompetent and cannot even answer basic questions. Pro tip: dont bother talking to the first guy that answers, just ask for a supervisor to get a semi competent agent to talk to although half of these seem like agents that were washouts because they couldnt cut it on international accounts.

[walalang69]

Mas maganda talaga pag sa office nila mismo magrereklamo