Joblow Posted February 9, 2006 Share Posted February 9, 2006 Globe Telecom CEO says no increase in SMS, call costs First posted 08:07pm (Mla time) Feb 08, 2006 By Erwin Lemuel OlivaINQ7.net GERARDO Ablaza, Jr., Globe Telecom Inc. president and chief executive officer assured subscribers on Wednesday that the company will not increase the cost of making calls or sending text messages with the implementation of the reformed value-added tax (RVAT) this month."Competition is heading towards making prices lower. So it's counterproductive for Globe to raise its prices due to reformed value-added tax," Ablaza told reporters. He did not disclose details on how Globe intends to absorb the additional tax on services. Republic Act 9337 or the Reformed Value Added Tax law has adjusted the current rate from 10 percent to 12 percent for services. Smart said last week that it would not increase the cost of making calls and sending text messages either. Costs will remain the same for its prepaid subscribers despite the RVAT. Smart’s SMS rate will remain at one peso per message. Smart added, however, that it would have to reduce discounts to retailers buying wholesale electronic load or airtime packs. Ramon Isberto, Smart Communications public affairs head, told INQ7.net that this was the best way to keep their subscribers and the retailers of their electronic loading service happy. "This means that retailers of the electronic loading will have smaller margins. But how do we keep them happy? We will soon come out with new set of products for them. So we're encouraging our retailers not to increase their prices if they sell electronic load (airtime) to subscribers," Isberto added. Meanwhile Globe will release a more detailed explanation on how it intends to "absorb" the additional 2 percent VAT on services, according to Jones Campos, assistant vice president for Globe Telecom public relations. Quote Link to comment
joveyb Posted February 9, 2006 Share Posted February 9, 2006 WAS a Globe user. Billings have charges you can't simply understand. I had no problem till they started to discriminate me as compared to their preferential treatment with "Platinum" subscribers. :thumbsdownsmiley: Clearly, Globe prefers big accounts. But they didn't take account that I had 4 lines with them totalling 15 to 20 thousand a month. But didn't reach platinum level by a few hundred pesos only( that's per line)! :thumbsdownsmiley:<{POST_SNAPBACK}> Yap friend I have the same problem with you. I have a number of lines too with globe but it is true that they give to platinium subscriber. One mistake i make is that i constantly changedmy line after 2 years being logged to their plan. My monthly subscription totals more than10k with just three lines not counting other lines which i give to my workers but under my name. Quote Link to comment
Phrozhen.Khold Posted February 9, 2006 Share Posted February 9, 2006 I called im Globe's Customer Service and complained about their unlimited text service. Here's the thing, I got a confirmation that my unlimited text service is already active so I should be able to send text messages as much as I want. Problem is, I got a Check Operator Services I was furious because I just loaded my prepaid account Quote Link to comment
clitlicker Posted February 9, 2006 Share Posted February 9, 2006 Yap friend I have the same problem with you. I have a number of lines too with globe but it is true that they give to platinium subscriber. One mistake i make is that i constantly changedmy line after 2 years being logged to their plan. My monthly subscription totals more than10k with just three lines not counting other lines which i give to my workers but under my name.<{POST_SNAPBACK}> Pare, I didn't change my line every two years. But rather added more lines till it reached 5 lines and 10 pre-paid for my employees! :grr: Well, that's history! Hope they'll realized soon that the way they take care their customer SUCKS big time! :thumbsdownsmiley: They don't create LOYALTY. Well it shows in their income statement- their subscriber base is still shrinking! :boo: Quote Link to comment
clitlicker Posted February 10, 2006 Share Posted February 10, 2006 I called im Globe's Customer Service and complained about their unlimited text service. Here's the thing, I got a confirmation that my unlimited text service is already active so I should be able to send text messages as much as I want. Problem is, I got a Check Operator Services I was furious because I just loaded my prepaid account I called them last month and up till now, I still haven't heard anything from them <{POST_SNAPBACK}> Globe is hoping that you'll disappear. Next time, find out the name of the person whom you had filed a complain with- write it down. Then follow it up with her/him/it? Quote Link to comment
Bisdak88 Posted February 10, 2006 Share Posted February 10, 2006 Delay in sending to myself. My 8 MMS to Globe didn't arrive at all! :grr: I sent my MMS from Manila. The person I sent it to, is in Davao. That's was my presumption nga about Smart- nationwide. So how come he can send an MMS from Davao fast with his Globe and he can't receive my MMS from Smart? <{POST_SNAPBACK}> sending mms or text from globe to smart and vise versa, its basically interconnection problem...its area has assign channels for interconnection....globe to globe or smart to smart should not be a problem...but inter telco.....depending on the channel allocated, traffic, delays are bound to happen..even voice...not being able to connect...NTC has ruled that x number of channels should be allocated in relation to the number of subscriber of each carrier has...but unfortunately...both companies seems to find reasons to delay or not to implement. as to delay of text and mms same carrier..can also happen...its also channel allocation by the telco per area....within metro manila...no problem...but say texting to babuyan island or some far off location were there supposed service ... again depending on traffic and channel allocation...delay can or non reciept can happen...that same carrier... telcos...same w/ landline...will allocate x number of channel for outgoing and incoming depending on the number of subscriber incoming and out going traffic... and that guys is how the cookie crumble!!!! Quote Link to comment
Gideon Posted February 10, 2006 Share Posted February 10, 2006 sending mms or text from globe to smart and vise versa, its basically interconnection problem...its area has assign channels for interconnection....globe to globe or smart to smart should not be a problem...but inter telco.....depending on the channel allocated, traffic, delays are bound to happen..even voice...not being able to connect...NTC has ruled that x number of channels should be allocated in relation to the number of subscriber of each carrier has...but unfortunately...both companies seems to find reasons to delay or not to implement. as to delay of text and mms same carrier..can also happen...its also channel allocation by the telco per area....within metro manila...no problem...but say texting to babuyan island or some far off location were there supposed service ... again depending on traffic and channel allocation...delay can or non reciept can happen...that same carrier... telcos...same w/ landline...will allocate x number of channel for outgoing and incoming depending on the number of subscriber incoming and out going traffic... and that guys is how the cookie crumble!!!!<{POST_SNAPBACK}> Wow, that's a much detailed explanation. How did you comeby with the info anyway? Quote Link to comment
Bisdak88 Posted February 10, 2006 Share Posted February 10, 2006 Wow, that's a much detailed explanation. How did you comeby with the info anyway?<{POST_SNAPBACK}> was part of the industry for a long time.... Quote Link to comment
Guest akira22 Posted February 11, 2006 Share Posted February 11, 2006 I want SMART kc maganda gamitin... Quote Link to comment
binoyski71 Posted February 11, 2006 Share Posted February 11, 2006 sending mms or text from globe to smart and vise versa, its basically interconnection problem...its area has assign channels for interconnection....globe to globe or smart to smart should not be a problem...but inter telco.....depending on the channel allocated, traffic, delays are bound to happen..even voice...not being able to connect...NTC has ruled that x number of channels should be allocated in relation to the number of subscriber of each carrier has...but unfortunately...both companies seems to find reasons to delay or not to implement. as to delay of text and mms same carrier..can also happen...its also channel allocation by the telco per area....within metro manila...no problem...but say texting to babuyan island or some far off location were there supposed service ... again depending on traffic and channel allocation...delay can or non reciept can happen...that same carrier... telcos...same w/ landline...will allocate x number of channel for outgoing and incoming depending on the number of subscriber incoming and out going traffic... and that guys is how the cookie crumble!!!! you hit the nail in the head with this explanation... this is what i've been telling people when they complain with connection problems using their cellphones... this complaint is more appropriate for sun cellular users... users from other telcos are having difficulty connecting with sun... this also happens the other way around simply because of dominant carriers not opening more channels so that it can accommodate more simultaneous calls to & from the different carriers... you might not notice it but this also happens to calls to & from different carriers of landlines... Quote Link to comment
Gideon Posted February 11, 2006 Share Posted February 11, 2006 was part of the industry for a long time....<{POST_SNAPBACK}> Smart or Globe? Quote Link to comment
clitlicker Posted February 11, 2006 Share Posted February 11, 2006 sending mms or text from globe to smart and vise versa, its basically interconnection problem...its area has assign channels for interconnection....globe to globe or smart to smart should not be a problem...but inter telco.....depending on the channel allocated, traffic, delays are bound to happen..even voice...not being able to connect...NTC has ruled that x number of channels should be allocated in relation to the number of subscriber of each carrier has...but unfortunately...both companies seems to find reasons to delay or not to implement. as to delay of text and mms same carrier..can also happen...its also channel allocation by the telco per area....within metro manila...no problem...but say texting to babuyan island or some far off location were there supposed service ... again depending on traffic and channel allocation...delay can or non reciept can happen...that same carrier... telcos...same w/ landline...will allocate x number of channel for outgoing and incoming depending on the number of subscriber incoming and out going traffic... and that guys is how the cookie crumble!!!!<{POST_SNAPBACK}> Sorry. That's a cope out! I had no problems with sending MMS from my Globe before to Smart. Now my Smart unit has a hard time sending MMS to Globe! Giving out excuses no long holds- my opinion. Being from the service community it is customer satisfaction as the objective and customer satisfaction is delivery of a promise. There is a government directive for interconnectivity. You'd expect the two dominant players to open up more "channels" to ease up the traffic (wishful thinking). you hit the nail in the head with this explanation... this is what i've been telling people when they complain with connection problems using their cellphones... this complaint is more appropriate for sun cellular users... users from other telcos are having difficulty connecting with sun... this also happens the other way around simply because of dominant carriers not opening more channels so that it can accommodate more simultaneous calls to & from the different carriers... you might not notice it but this also happens to calls to & from different carriers of landlines... <{POST_SNAPBACK}> I beg to disagree! On my own experience- it is easier for me to use my back-up Smart Cell to call or text a Sun user. About dominant carriers such as Globe and Smart makes tons of profits before Sun came out. So why not reinvest such profits to open moe "channels". Quote Link to comment
Bisdak88 Posted February 13, 2006 Share Posted February 13, 2006 Smart or Globe?<{POST_SNAPBACK}> was involve indirectly w/ all carriers...local n international.... Quote Link to comment
Bisdak88 Posted February 13, 2006 Share Posted February 13, 2006 I beg to disagree! On my own experience- it is easier for me to use my back-up Smart Cell to call or text a Sun user. About dominant carriers such as Globe and Smart makes tons of profits before Sun came out. So why not reinvest such profits to open moe "channels". <{POST_SNAPBACK}> as I said...that would depend where u are and what time of day, if ur just w/in the business district.... chances of non transmission or reciept is low... and as to reinvestment.....that another story.... as i said all carriers are mandated to allocated X number of channel for interconnection....unfortunately, intentionally or unintentionally, there are always a reason to delay or nonimplementation. ahh there is also a question whether intercarrier payment for interconnection are updated....YES!,!!! they pay each other for every call that goes thru subscribers from other carrier....hehehehe... Quote Link to comment
Gideon Posted February 14, 2006 Share Posted February 14, 2006 was involve indirectly w/ all carriers...local n international.... <{POST_SNAPBACK}> A third party company? Quote Link to comment
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