Well not surprised dito, pag VA kasi direct ka kay client so sayo talaga punta lahat ng earnings pag BPO kasi from what I've heard eh the agent only gets like 30 percent ng talagang pa sweldo ni client the rest goes to the outsourcing company and most of the TL's kaya mataas ang sweldo is because ung sahod nila is di na under kay client direktang pasahod na sila ni BPO company.