reviews The SMART Complaint Thread

[chad8693]

their service sucks , not too different with the other one..so we really dont have any choice ...everytime i travel abroad, i couldnt access my data roaming feature, this is despite my many complaints , they still have not fixed this..also for me to receive , make a call, send or receive a text message i always have to go out of my house..i m not in a secluded area, not surrounded by tall buildings or tall trees...i really dont get it..i wish there will be a serious competitor that would challenge them and offer better services ...

[kylexy]

Sa province namen. 0.2 mbps ang smart bro na yan

[losarima]

Problema sa smart - pocket wifi, 2 years subscription Pph 1,900 a month di makasagap ng signal sa subdivision namin at sa ibang area. Sabi ko sa wife ko wag nang bayaran dahil di naman magamit.

[~sp]

smart is still saying they are upgrading their system... If you're using Iphone, they still have issues. Turn-off LTE, use 3G instead, it helps sometimes. Though even if you're on Infinity plans, still same crappy signal for Data and voice.

[siramplaka]

well, upside of downgrading to 3g is more battery life. but best to compare with other phones if mas maganda higop nila ng internet.

 

phones or plans... alam ko postpaid has better service sa prepaid. kahit pareho pa silang unli.

[anata]

Kung talagang sablay yung service nila and hindi nila maayos yung problem nyo in reasonable amount of time. Alam ko at sa pag kakatanda ko pede mo I pa terminate yung contract mo for that reason and hindi ka dapat mag bayad ng termination fee for bad service (pero dipende pa rin eto sa contract na sign mo kaya basa basa din ng mga na pirmahan mo na document). May mga pagkakataon na i prioritize nila yung problema mo para hindi ka na mag terminate ng service (own experience lang po baka makatulong sa mga inaabot ng ilang buwan ang problema).

[Raven20blood]

To be fair with Smart, it is my opinion that they are better than Globe service. Unfortunately though that does not mean na maganda rin ang service nila. Kung baga sa listahan ng masasamang serbisyo, hindi pa naman sila ang pinakamababa pero may mga better parin.

 

The problem in the PH is that we really do not have any choice in the matter. There are really only 2 cellular companies here. it is ether Globe or Smart (which includes PLDT and Sun).

[mike_mnl]

Does smart have better prepaid data plan than the rest? 3G or lte capable?

[wakonga]

Experiencing slow lte.. even 4g no websites can be loaded

[me.unloved]

I just got my S7 edge phone with Smart. I have globe postpaid also. Smart data is very intermittent compared to Globe which is so reliable. I am having a hard time playing coc and clash royale in Smart.

[lone23]

Mabagal net ng smart

[Wackystoic]

Experiencing slow lte.. even 4g no websites can be loaded

Tama, even sa edsa minsa nag h+ lng ang signal. Lalu na pag napupunta ka sa malalayong lugar, and smart unlike globe pag pumasok ka sa bahay or may mga harang, parang nababawasan dn agad cignal

[Google]

Experiencing slow lte.. even 4g no websites can be loaded

 

same here. but i only experienced it since last sunday.

[centrino]

2 weeks prior to my payment due date I received DAILY notifications from Smart telling me that I am reaching 50% of my limit. I called 3x to turn this notification off as it is annoying to receive it everyday. Those reports were to no avail as the notifications kept coming!!!

 

Now at 1am I received naman a notification about my VAS subscription!!! WHO NEEDS NOTIFICATIONS LIKE THAT AT 1AM???!!! The alert work up my 1 year old baby!!!

 

f#&k SMART!!! If I can terminate the contract with them without the need to pay their penalties somebody please let me know.

[JoseMercado]

Unlinet pero biglang babagal minsan panga maghapon wala.