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The GLOBE Complaint Thread


^ED^GE^

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an experience happend to me just recently sa GLOBE, nag punta kami ng business center to apply for a new line, what happend is that nag lapse na yung 2 years contract ko sa GLOBE so I could have at cut and apply for a new line para mag avail ng bagong promos nila sa phone.

brought the necessary papers required, complete w/ original and photocopies as well. then after being attended by the service officer, he suggested that i cut the existing line that i have and apply a new line using the same account so that it would take less time for the processing. after this and that and filling up necessary requirements, all is set and done, he just told me that he'd call me once the phone I wanted was already available, after just 3 days of my application, they cut my line and that left me without a number, i was at the province at that time when I came back, I went straight to the business center i applied for and looked for the guy na nag assist sa akin at that time.

 

I told him that na cut na yung line ko, how come wala pang replacement sim and phone eh note ko na na wag muna i-cut till wala pa replacement. sabihan ka ba naman na "SIR AMININ KO PO SA INYO, NAWALA KO PO YUNG ITR AND APPLICATION LETTER NYO, PA SUBMIT NA LANG PO ULIT NG NEW SET" ano sa tingin mo gagawin ko sa kanya?

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tuktuk mo sa ulo nya ang cp mong putol na ang connection....

 

wala na ako sa globe pero binibigyan pa rin ako ng sakit ng ulo. pinaputol ko na nga eh ung daw disconnection date umabot sa next cutoff date.. so bayaran ko daw dapat un, good as 1 month billing... so bottomline is magbabayad ako sa kanila for another month na d ko nagamit ang service nila.....ano ko bale

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an experience happend to me just recently sa GLOBE, nag punta kami ng business center to apply for a new line, what happend is that nag lapse na yung 2 years contract ko sa GLOBE so I could have at cut and apply for a new line para mag avail ng bagong promos nila sa phone.

brought the necessary papers required, complete w/ original and photocopies as well. then after being attended by the service officer, he suggested that i cut the existing line that i have and apply a new line using the same account so that it would take less time for the processing. after this and that and filling up necessary requirements, all is set and done, he just told me that he'd call me once the phone I wanted was already available, after just 3 days of my application, they cut my line and that left me without a number, i was at the province at that time when I came back, I went straight to the business center i applied for and looked for the guy na nag assist sa akin at that time.

 

I told him that na cut na yung line ko, how come wala pang replacement sim and phone eh note ko na na wag muna i-cut till wala pa replacement. sabihan ka ba naman na "SIR AMININ KO PO SA INYO, NAWALA KO PO YUNG ITR AND APPLICATION LETTER NYO, PA SUBMIT NA LANG PO ULIT NG NEW SET" ano sa tingin mo gagawin ko sa kanya?

 

ireklamo mo sa manager nya. kasalanan nya nawala nya yung papers mo. again, drop globe dude.

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just bought sun 24/7 sim kanina... ganito ba talaga kahirap maka call? kanina pa ako dial ng dial.. wahh..

 

observe if you were calling a smart, a globe or a sun subscriber when you were having a hard time connecting... dito mo malalaman kung ang may problema ay ang sun network or yung interconnecting lines between sun & smart/globe... :rolleyes: :rolleyes: :rolleyes:

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i've had a globe line for two years and right now im using a sun line as well as a globe prepaid. all i can say is that globe line sucks. not only do i have to deal with poor customer service, i also had to deal with fanatical monthly costs. i was a student when i got my globe line, and i thought i could pay it off using just my allowance. i had an advantage plan (250) a month and i ended up paying 1k-2k per month (not just because i was txting left and right :evil: )i had a couple of months wherein a didnt use my globe line and they charged me: 500 +pesos even though i didnt make a single call or sent a text msg. my plan was 250 a month. doble ang hidden fees! @$#%@

i liked my sun line better even if it had poor reception.

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i've had a globe line for two years and right now im using a sun line as well as a globe prepaid. all i can say is that globe line sucks. not only do i have to deal with poor customer service, i also had to deal with fanatical monthly costs. i was a student when i got my globe line, and i thought i could pay it off using just my allowance. i had an advantage plan (250) a month and i ended up paying 1k-2k per month (not just because i was txting left and right  :evil: )i had a couple of months wherein a didnt use my globe line and they charged me: 500 +pesos even though i didnt make a single call or sent a text msg. my plan was 250 a month. doble ang hidden fees! @$#%@

i liked my sun line better even if it had poor reception.

 

 

That's absurd dude!!! Did you even file a complain??? Putting it in black and white always works for me :D

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That's absurd dude!!! Did you even file a complain???  Putting it in black and white always works for me  :D

 

 

i did pare... did not send a written cmplaint but i did call the ever-reliable customer service reps and i was told that even if i didnt use the line id still pay the minimum monthly plus the "other fees," like the curreny adjustment (?)... ndi ko na matandaan kung anu ano yun basta madami... i also reviewed my bills at un ang lumabas. so no contest.... t** na kaya wag kaiong mag apply ng line pag nag aaral pa kaio!!! grrrrrrr.....

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