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mark_pogi

[12] EXALTED
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Posts posted by mark_pogi

  1. nanggaling nako sa WEST, TELETECH, ETEL AT CVG. sa DELL lang ako nakuntento. sa benefits panalo. mga tao mababait. walang pulitika. alagang alaga ka pa. tsaka entry level & mga fresh grad pang supervisor na sweldo compared sa mga call center na nabanggit ko, mas malaki pa pag may call center experience. tsaka lahat kayo outsorce lang, eto DELL badged site mismo. peace... bawal pikon... hehe...

     

    if its directly from dell. they must be dubious. :thumbsdownsmiley: :thumbsdownsmiley:

     

    di marunong magsupport agents nila. sablay pa gumawa ng case (parang bumbay :thumbsdownsmiley: ). tapos palagi nilang tinatransfer yung custs (minsan dino-drop pa :thumbsdownsmiley: )

     

    bakit ko nasabi to? QA ako ng isang outsourced center ng dell and nakikijoin ako sa mga calibration sessions with other sites (na dubious din mag-logs at mag-calls :thumbsdownsmiley: )

  2. here's an email my colleague sent to me about dell.

     

    SOMEONE FROM BATCH 1 SA DELL ANG NAGPOST NITO. DI KO LANG ALAM KUNG TOTOO O HINDI. JUST GOT IT FROM THE FORUM OF PINOYEXCHANGE.COM

     

     

     

    where's the transparency?

     

     

    --------------------------------------------------------------------------------

     

    I belong to batch one and I just want to let out what I'm really feeling about things that's going on. I don't intend to join PEx before but because of my disappointment, I joined just to air my side.

     

    first: The CONTRACT... on the contract that we signed, it was not indicated there that the salary payment scheme that the company's using is BI-WEEKLY. As an A5 lowly agent working on a night shift schedule, I am getting 9K + every two weeks that includes the night differential. What if I got a morning schedule? Magkano na lang ang makukuha ko? 7K? parang di ko yata kakayanin yun. Even if they say that you'll get 26 pays in a year, that would not suffice the bills that I need to pay.

     

    second: HIRING PROCESS. As I belong to Batch 1 lowly agent, when we signed the contract and was oriented, the management said that we have a career path at Dell. Now, Dell is hiring external applicants for RS and SL position. And this coming July, most of us will be regularize and eligible for applying for RS position and we think that time for sure, RS position will no longer available for us.

     

    third: The QMT. The penalties for committing such mistake is too harsh. Imagine, if you forgot to update or get the customer's email address you will get a Red alert. Red alert - High correspond to a suspension. The clearance for that is 6 months. And the next time you'll get a Red alert - High, you'll be terminated. It's hard to be perfect and we're only human and anytime we can commit mistakes. And I agree that QAs here at Dell are fault finders.

     

    fourth. HIRED PEOPLE. Some RSs, SLs, Area Managers that were hired were not so effective and are not fit to that position. I mean, some of these people even had some critical cases on their previous call center. They were the eyed and "mapolitika" and now they're here working at Dell. Yung iba sila nga yung mga nagpabagsak ng account.

     

    fifth: INTEGRITY AND SOUL OF DELL. these sentiments were already raised in some of our SMTs but none of these were directly answered by the management. where are our guidelines for such penalties? our guidelines? where are the answers for contract issues that we raised? where are the transparency here - DELL is now hiring 80 RSs? what about us after 6 months?

     

    HONESTLY, most batch 1 lowly agents were so disappointed and starting to lose hope because of what's going on. Most of us were not just an L1 agent when we applied here at Dell. Some were already SLs, L2s and tenured in our call center job. Now, we feel that we are being neglected and demanded to Make our Mark. WE ARE MAKING OUR MARK and giving the numbers that DELL is asking. But what we see now, the path that was promised to us is so blured. Some of my batchmates are now updating their resumes and applying for another job. I don't know if there's really a career path for us as DELL promised.

     

    NAKAKAWALANG GANA... but as professionals we'll still do our part. But don't blame us if we consider career growth outside Dell.

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