I think it matters din kung saang call center company ka. Kapag BPO (Outsourced) mahirap talaga conditions dyan, lowball offers pa. So magegets ko how it can be a negative experience. It will be highly competitive din kase the site has to perform or the business gets taken away.
Pero if nasa call center ka na in-house, then expect na hindi low ball offer and employee-centric ang company. About sa marereceive mong calls, depende na yan sa bituka mo I guess. Pero again, depende din sa sineservice nyong business. Sa current business namin if the customer is rude towards you and personally attacking you pwede mo itag as abusive and icoclose ng business yung accounts nila at bawal na sila tumawag.
But then again, majority of the call center industry here is working sa BPO kaya gets naman why majority of the posts here are on the negative side of things.