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Customer Is Always Right!?


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#41 makeurday64

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Posted 07 October 2005 - 05:46 PM

Yes, this saying is correct, if you are in working with Clients and Customer Relations Department. :upside:

#42 Reerenz

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Posted 05 January 2006 - 01:14 PM

Why do customer complains?
1. If they do not satisfied the service you provide!

For the customer point of view:
1.Meaning thats right!

For the management point of view:
1. Settle down the problem by conversation/ interaction.
2. There is a room for improvement to succed business.

Remember we are all customers!!! :)


Note: Put yourself in the shoes of a customer what can you say? :cool:

#43 Southern King

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Posted 05 January 2006 - 09:25 PM

sometimes

#44 binoyski71

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Posted 05 January 2006 - 10:20 PM

Why do customer complains?
1. If they do not satisfied the service you provide!

For the customer point of view:
1.Meaning thats right!

For the management point of view:
1. Settle down the problem by conversation/ interaction.
2. There is a room for improvement to succed business.

Remember we are all customers!!! :)
Note: Put yourself in the shoes of a customer what can you say? :cool:



:unsure: :unsure: :unsure:

#45 AlexandraŽ

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Posted 05 January 2006 - 11:13 PM

Yes, this saying is correct, if you are in working with Clients and Customer Relations Department. :upside:

<{POST_SNAPBACK}>



i agree with you...whether they are right or wrong...

#46 DJTranz

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Posted 04 February 2006 - 02:10 AM

ummmm...........

i still prefer "CUSTOMERS MUST ALWAYS BE TREATED RiGHT"

and not that "they are always right"

#47 papable

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Posted 04 February 2006 - 03:07 AM

Within reason, yes

#48 goddessofperpetualdeliciousness

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Posted 04 February 2006 - 08:13 AM

ummmm...........

i still prefer "CUSTOMERS MUST ALWAYS BE TREATED RiGHT"

and not that "they are always right"

<{POST_SNAPBACK}>


i think that would be the better way of saying that. in customer service, it's not what you say but HOW you say it.
because they think that we think that they are always right, they also have the tendency to abuse. they maybe kings but they are not always right. :hypocritesmiley:

#49 NightMarket

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Posted 04 February 2006 - 08:13 PM

Generally true but every rule has an exception!

#50 kiko machine

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Posted 04 February 2006 - 08:20 PM

someone told me that

Customers are not always ryt
But they deserve to be treated ryt....

#51 PageDown

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Posted 04 February 2006 - 10:19 PM

I remembered when I took the exam here sa company namin. An essay was also given as part of the qualifyng eam. The question:
The customers are always right. Why?

I immeidately wrote the essay and I wrote, "The customers areNOT always right. What if they are doing WRONG?"

Etc... etc... etc...

#52 chaotix

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Posted 05 February 2006 - 09:02 PM

i think that would be the better way of saying that. in customer service, it's not what you say but HOW you say it.
because they think that we think that they are always right, they also have the tendency to abuse. they maybe kings but they are not always right.  :hypocritesmiley:

<{POST_SNAPBACK}>


after almost 20 years in a service industry, you are quite right, customers have a tendency to abuse. just take a look at a crowded jollibee or macdonalds outlet and see what kind of abuse the service crew put up with. on the other hand, 90% of my clients are very understanding and cooperative. so i guess that more than makes up for dealing with the a******s.

chaotix

#53 Lady_Snake

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Posted 05 February 2006 - 10:13 PM

they are not always right.. but you make it seem that they are.. and let them know their part in the mess too!

There is a way to say things so that people won't get offended...

#54 thrall

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Posted 06 February 2006 - 07:57 AM

they're not always right of course. But just make them feel right.

#55 chaotix

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Posted 07 February 2006 - 01:40 AM

they're not always right of course.  But just make them feel right.

<{POST_SNAPBACK}>


easier said than done :)

#56 thrall

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Posted 07 February 2006 - 07:52 AM

well no choice unless gusto mo mawala cliente mo o customer....

#57 gr82d8

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Posted 07 February 2006 - 08:25 AM

No they are not but you have to pretend that they are... parang yung nasa movie na waiting. :sick:

#58 thrall

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Posted 07 February 2006 - 11:06 AM

No they are not but you have to pretend that they are... parang yung nasa movie na waiting.  :sick:

<{POST_SNAPBACK}>

Mismo

#59 xhalaguena

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Posted 07 February 2006 - 07:18 PM

it totally depends...put yourself in the shoes of the customer...for we are all customers in this big wide world.

#60 wandering_mind

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Posted 16 April 2006 - 01:36 PM

Only within reason and if he/she is the 'paying type'




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