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We are in need of a GLOBAL HELP DESK ENGINEER

Description:


• Provides accurate and efficient technical assistance 24 x 7 over the phone or viaemail to the employees.

• Uses technical expertise to provide accurate and efficient solutions to user problems in a timely manner.

• Researches, resolves, and responds to inquiries received via telephone and emails.

• Skill in technical problem solving, software change management and assist other Sys Ad and Net Ad in troubleshooting or problem solving.

• Provide customer service to end-users to assist and/or correct issues related to supported applications.

• Has the ability to educate customer if there is a training issue; can create an online self help for customer to be able to perform his/her task.

• Work with other System Administrators, Network Administrators and Database Administrators for any System on Network related changes or new implementation.

• Meet individual SLA ART goals and contributes in achieving it daily.

• Has the ability to analyze the trend analysis (GHD calls & Pareto) and recommends solutions.

• Communicates effectively and efficiently in a fast paced, team environment.

• Perform post-resolution and follow-ups for each SR tickets assign to her/him.

Requirements:

• Graduate of B.S. in COE, B.S. in Computer Science or IT.

• 2 years + experience in a client facing call center & support company, technical support environment or equivalent consulting experience.
o Strong knowledge in installing, configuring, and troubleshooting Microsoft Window Operating System.
o Strong knowledge in Networking concepts.
o Strong knowledge in MS Office Application.
o Strong knowledge in laptop, desktop and printer troubleshooting.
o Exceptional troubleshooting and problem solving skills; ability to isolate and resolve technical issues.

• Ability to work effectively in a team environment strongly preferred.

• Customer-oriented, organized and a team player.

• Highly analytical and fast learner; can easily adapt to a fast paced environment.

• Excellent oral and written communication skills.

• Excellent problem solving skills.

- Willing to be assigned in Laguna (staff house provided)

Please send your applications/CV to careers@aim.ph.

Thanks.

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  • 3 weeks later...

Hi job hunters, our company, CGI, an IT Company based in Canada is looking for the following:

 

 

J1214-0735, Dynamics AX Developer
  • At least 3 years MS Dynamics AX development and support experience
  • Good English communication skills
  • Willing to work in shifting schedule
J0615-1862, AX Senior Developer
  • At least 5 years MS Dynamics AX development and support experience
  • Good English communication skills
  • Willing to work in shifting schedule
J0615-1861, AX Functional Analyst – Finance
  • At least 3 years MS Dynamics AX functional and support experience (Finance module)
  • Good English communication skills
  • Willing to work in shifting schedule
J0615-1863, AX Functional Analyst – Production
  • At least 3 years MS Dynamics AX functional and support experience (Production module)
  • Good English communication skills
  • Willing to work in shifting schedule
*** Additional non-IT job openings

We are currently looking to hire for the following positions:

 

• Project Admin Support Analyst
• Finance Analyst
• Executive Assistant
• Market Research Analyst
• PMO Specialist

 

Requirements:

• Graduate of a business-related course
• Good English communication skills
• Ability to excel in a fast-paced environment
• Amenable to work at BGC and on a shifting schedule

 

 

*If interested in any of the listed, send over your updated cv = nostradamut@yahoo.com / dee-jay.flores@cgi.com

 

 

Thanks MTC!

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  • 2 weeks later...

Hi
Gusto po sana humingi ng advice
5 years napo akong walang trabaho
pero may experience nako sa callcenter ng dalawang taon after naggraduate
pero after magsara yung account namen
eh nawalan ako ng drive maghanap ng work nagkaroon ako ng depression
during five years nagkaroon ako ng mga
project nang pagdesign ng website posters
at avp kaso mga volunteer work lang sa church
still living with my mother
and now gustong gusto ko na ulet bumalik ng trabaho kaso natatakot ako sa pageexplain ng 5 years employment gap ko
kase wala naman ako mapapakita na porfolio kase nga volunteer work lang
may pagasa pa ba ako mahire ulet
im planning to go back in call center
im 37 y/o pls advice

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Be an online English Tutor in Ortigas Pasig City. Send your resume to paul.maverick7@yahoo.com

 

  • Candidate must possess at least a Bachelor's/College Degree , any field.
  • Applicants must be willing to work in Ortigas - Mondays to Fridays (2:00 PM to 11:00 PM)
  • No work experience required.
  • Candidate should have strong English language skills (both oral and written)
  • Candidate should have passion for teaching
  • 20 Full-Time position(s) available.

Why apply with us?

  • Competitive Salary Offer
  • HMO
  • Training Allowance
  • Weekends Off
  • Regularization and Promotion Opportunities

 

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Hi

Gusto po sana humingi ng advice

5 years napo akong walang trabaho

pero may experience nako sa callcenter ng dalawang taon after naggraduate

pero after magsara yung account namen

eh nawalan ako ng drive maghanap ng work nagkaroon ako ng depression

during five years nagkaroon ako ng mga

project nang pagdesign ng website posters

at avp kaso mga volunteer work lang sa church

still living with my mother

and now gustong gusto ko na ulet bumalik ng trabaho kaso natatakot ako sa pageexplain ng 5 years employment gap ko

kase wala naman ako mapapakita na porfolio kase nga volunteer work lang

may pagasa pa ba ako mahire ulet

im planning to go back in call center

im 37 y/o pls advice

 

 

can you send me your CV?

careers@aim.ph

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We are currently in need of the following:

 

(60) CONFERENCE ADMINISTRATOR for GLOBAL SUPPORT GROUP

Open for undergrad or fresh graduates

- Good communication skills

- Computer Savvy

- Amenable for flexible working schedule

(2) CONFERENCE ADMINISTRATOR for CUSTOMER SERVICE

- Good communication skills

- Computer Savvy

- Amenable for flexible working schedule

- Has a background with Customer Service

(3) SCHEDULER

- Good communication skills

- Computer Savvy

- Knowledgeable with Excel

- Attention to detail

- Comprehension skills

 

 

 

(2x) SOFTWARE QUALITY ASSURANCE ANALYST (2 YEARS EXP.)
1 Manual Testing exp. only

1 Manual and Automation Testing Exp

 

(1x) SYSTEMS ADMINISTRATOR (2 YEARS EXP.)

- Windows and Linux Systems Administration Experience

 

(1x) TECHNICAL SUPPORT SPECIALIST INT. (L1 NETWORK OPERATIONS CENTER) (1 YEAR Exp.)

- TSR background; Call Time

- Remote Access; TICKET MANAGEMENT; Active Directory (Servers); WAN / LAN

 

(1x) BUSINESS INTELLIGENCE COORDINATOR (3 YEARS Exp.)

- C#; SQL Server Reporting Services; SQL Server Integration Services; SQL Server Analysis Services

 

You may reach me at my mobile 09153546405 or much better email me your resume at mca.aap@gmail.com

Link to comment

Hi

Gusto po sana humingi ng advice

5 years napo akong walang trabaho

pero may experience nako sa callcenter ng dalawang taon after naggraduate

pero after magsara yung account namen

eh nawalan ako ng drive maghanap ng work nagkaroon ako ng depression

during five years nagkaroon ako ng mga

project nang pagdesign ng website posters

at avp kaso mga volunteer work lang sa church

still living with my mother

and now gustong gusto ko na ulet bumalik ng trabaho kaso natatakot ako sa pageexplain ng 5 years employment gap ko

kase wala naman ako mapapakita na porfolio kase nga volunteer work lang

may pagasa pa ba ako mahire ulet

im planning to go back in call center

im 37 y/o pls advice

 

 

Just be honest about what has transpired in the 5 years of non-employment. You can claim the volunteer work naman as experience. An alternative is to look for freelance jobs, maybe that is more your cup of tea.

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