reviews CEBU PACIFIC Complaints

[deepdiverboy]

My personal complaint about CebuPac is their new "no refunds" policy that started last December 2009. If you have to cancel a flight, even if it's way before the 24-hr limit for avoiding the "no-show" charge, you still get fined P2,500 per way (so 5k for round trips). My beef is this: a family emergency forced me to postpone indefinitely what should've been a vacation in Japan. Not having any definite ideas on when I might fly again, I chose to cancel the ticket merely a day after it was bought. My flight was still 3 weeks away, so I figured I'd rather shoulder the P5,000 cancellation penalty rather than risk it being forfeited in case I still could not fly within the ticket's validity period (for rebookings). What a nasty surprise I got when CebuPac officials flatly refused to refund my money. What they do now for cancelled tickets, they said, is put the money (net of the penalty) into a "Travel Fund," from which I could deduct future tickets. To aggravate matters further, the travel fund was only good for 90 days, after which any money left within would be totally forfeited. Darned and double darned! What about people like me who aren't frequent fliers, and who definitely cannot fly within the stated 90-day limit (because of our family emergency)? Does that mean I have to resign myself to the very real possibility that my P22,000+ ticket would just sink down the drain just like that? Talk about highway robbery! It seems CebuPac is one of those companies where, once money gets in, it won't be allowed to find its way out, however legit the reasons. Because of this, I've resolved NEVER to fly Cebu Pac ever again.

 

I've heard of horror stories of being bumped off flights because of overbooking, of flights being cancelled without prior warning because not enough people had bought into the cancelled flight (and therefore CebuPac was squeezing everyone into the next flight to save on fuel). To this day, they're very well-known for enticing the public with ultra-cheap plane seats, only to tell customers those flights have been bought up once they call in to buy them. This tactic is called bait-and-switch: advertise a dirt-cheap product, then claim it's been sold out when the customer comes in, so that you could offer a slightly more expensive product that has the price you really wanted to sell at. Years ago, I was willing to give CebuPac the benefit of the doubt because an expanding company will have growing pains. But no. CebuPac isn't a fledgling airline anymore. It's been around for more than a decade. Yet its facilities and the quality of service personnel remain below par.

 

No more Mr. Nice Guy from me anymore. Enough cutting them some slack. Mr. John Gokongf#&kingwei, your companies are very well-known for less-than-honest tactics. Go! Hotels is like this. So is Sun Cellular. You just lost one customer here. And I hope more follow after they see through your abominable airline.

[graphik]

money vampires dont have concience

 

 

how bout other airlines?

[deepdiverboy]

I've never had a problem with PAL when it came to refunds and such. And their customer service reps are much better equipped to handle situations, regardless if it's on the phone or face-to-face.

 

I've flown only two other international airlines so far: Singapore Airlines and China Air. No problems there so far. Boo Cebu Pacific! Worst airline in Southeast Asia!

[knoll1234]

I went online to reserve a booking for their hongkong/manila round trip route, hoping to get their specials for 3,500.00Pesos. Lo and behold when I pressed the button to confirm and after paying for by credit card, the damned reservation would not confirm. I did it twice. nothing happened. Called their phone line . After a few minutes of button pushing, the voice on the end of the line, uttered, 'it's no longer available'!!!!!, convenient, very convenient!!!!!! I booked cathay pacific higher fare, higher standard and higher satisfaction.

[cyking]

may rebooking din ba sa airasia? how much the penalty?

[TheTerminator]

may rebooking din ba sa airasia? how much the penalty?

 

This is the Cebu Pacific thread. You'll be better off inquiring from the Air Asia thread.

[blue+george]

1. they dont turn off the lights when its freakin 12 midnight!

2. they throw luggage like golf balls

3. now flight attendants look like the girl next door... yaya lusing. haaayz... gone are the days when flight attendants look like dolls and manequins.

4. let me kiss and f#&k my girl in peace please. look and stay away. hehehehe joke lang

[djsinple]

Last July 2016, nakapagpabook ako ng Manila to Tacloban for March 2017. Grabe, ang mura. PhP200 lang ang isa. Sana meron ulit.

[Djbogo]

UP

[steveslater]

the country's leading budget airline and it's reputation is as crappy as ever. took several local and international flights (reason: cheap fare) but you really are at their mercy.

 

it starts with their crappy website, that advertise low fares. once you book though, there are several stops involved. for international flights, they actually force you to buy a meal now. try circumventing the process and if you're successful, then share the good results with us please.

 

seat selection? pony up some more money.

 

sure, these are tactics by budget airlines and it's understandable. i'm just hoping that they stop the crappy ads for promo fares. they're not what they seem to be.

 

finally, their flight attendants all look like they'd rather be elsewhere. not a smile or a nod of acknowledgment, even in your most polite behavior. they may all be pretty, for all we know, but they surely don't show it on their flights. check out their social media pages though (esp. instagram) and you'd be amazed how happy they seem to be.

[Jasonkidd]

the country's leading budget airline and it's reputation is as crappy as ever. took several local and international flights (reason: cheap fare) but you really are at their mercy.

 

it starts with their crappy website, that advertise low fares. once you book though, there are several stops involved. for international flights, they actually force you to buy a meal now. try circumventing the process and if you're successful, then share the good results with us please.

 

seat selection? pony up some more money.

 

sure, these are tactics by budget airlines and it's understandable. i'm just hoping that they stop the crappy ads for promo fares. they're not what they seem to be.

 

finally, their flight attendants all look like they'd rather be elsewhere. not a smile or a nod of acknowledgment, even in your most polite behavior. they may all be pretty, for all we know, but they surely don't show it on their flights. check out their social media pages though (esp. instagram) and you'd be amazed how happy they seem to be.

Meals, sear assignment and baggage allowance can all be uncheck or unpurchase it. Their is an option there. Though it is not as user friendly as it was back then. Try to check again under the meals.or baggage and you will see those options. Sorry cant helo you dont have a computer with me

[asterisk5060]

kapag promo nakuha mong ticket, walang refund pero rebookable. Unfortunately, kung magpaparebook ka, yung babayaran mong fee ehh mas mahal pa kung kumuha ka na lng ng bago. Point is, there are risk when booking promo ticket with cebu pac.

[Bagepreex]

Nice

 

I know there under major construction but Pacific BMW is probably the one of the most ghetto looking BMW dealer

 

even though there one of the top producing dealers.

[JeyTey]

Minsan pansin mo sa mga FAs ng Cebpac sila meari ng airlines kung umasta. Unlike mga FAS ng Pal makikita mo na mas approachable sila at hindi maldita lalo kapag pinapapatay ang cellphone.

[BoyBumbilya27]

Always DELAY!! And theres more!! Compare mo sa ibang airlines mas mahal pa sa kanila kasi +++. Eh sa ibang international airlines ksma na food at 30kg luggage. For me big NO No sa Cebuf#&k!!