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I was part of a Change Management adhoc commitee for a client that ive worked with (Call Center)...as a 3rd party consultant, i have to be "neutral" even if these foreign call center execs deserve a kicking in the butt...there are a lot of issues with regards to the principals' (Foreign Manteam) policies in hiring & firing...a lot of agents' rights are being stepped on..including benefits..."sindakan" lang talaga...

 

major issues include the "immediate" firing of employees without documented "evidence" or affidavits..some call center execs fire agents based on pure hearsay

 

this is just one..there are a lot of agents out there that are helpless coz call centers are just new in the country...the small call centers dont even have a clear cut policy on HR issues

 

 

Yes, please discuss the alleged HR violations in call centers, to enlighten us. I'm new to the call center, so it would help to know what are those and how we could also assert our rights.

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hi HR gurus!

 

i just would like to ask if it's possible to change my BIR registration status from single to head of the family? My parents are not working but they are engaged in a business.

 

hope to hear from you soon.

 

thanks

 

Hi xcalibr!

 

there are conditions when you want to change your tax status from single to head of the family. first you should have a legal dependent, could be your parents who are at least 60 years of age or any brothers or sisters 18 years old and below.

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I was part of a Change Management adhoc commitee for a client that ive worked with (Call Center)...as a 3rd party consultant, i have to be "neutral" even if these foreign call center execs deserve a kicking in the butt...there are a lot of issues with regards to the principals' (Foreign Manteam) policies in hiring & firing...a lot of agents' rights are being stepped on..including benefits..."sindakan" lang talaga...

 

major issues include the "immediate" firing of employees without documented "evidence" or affidavits..some call center execs fire agents based on pure hearsay

 

this is just one..there are a lot of agents out there that are helpless coz call centers are just new in the country...the small call centers dont even have a clear cut policy on HR issues

 

this is basically one of the problem in countries like the Philippines where job is so scarce and government policies are so one-sided.

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Halu! ask ko lang kung wen is the ryt tym to ask for the compensation...

 

on what situation girlet?

 

i miss working sa hr dept.

now nasa operations ako ng isang call center but plans to transfer back to hr in  a few months time!

 

been hearing problems....

but then again...every coin has two sides!

 

hi sebyang :D welcome back!

operations ka na pala, i know ma-miss mo pa rin work mo sa HR since you've spent significant time on it :D

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m a TL hir in r call ctr & aftr r shift we alwys hv this s2pid mtgs(of same issues over & ovr)for abt 20-30 mins. w/c we nevr filed 4 OT. I know 20-30 mins. would just b a short tym 4 some bt if we have that 20-30 min. mtgs evry single day wouldn't that add up 2 the tym we spend in the ofc & should automatically b considered OT & b paid 4 accordingly?

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