Who Is Philippine Idol's Best Call Center Employer?

[mic_09]

kun gusto mo ng long-term benefits and established processes, i think the best ang SYKES asia...i agree that madaming processes ang kinopya lang from sykes. kaw ba naman pioneer call center sa pinas (1997 nag start jan sa san miguel properties center), syempre sayo lahat kukuha ng idea. 20 VLs and 20 SLs annually (converted and SL at carry over and ibang VLs for next year). Although mababa ang basic pay sa ibang accounts, bawi naman sa night shift, hazard pay, allowances, training and development programs, team budgets and outings. may annual increase pa sa basic pay mo (20% max) compared to other call centers na bonus incentive ang pang akit pero di na tataas ang basic pay. other call centers kase sobra malaki ang basic pay, enticing pero aabutan ka naman ng more than 12 hours sa opisina at toxic ka na sa kaka trabaho, minsan ala pa OT pay.

[bastus1n]

kun gusto mo ng long-term benefits and established processes, i think the best ang SYKES asia...i agree that madaming processes ang kinopya lang from sykes. kaw ba naman pioneer call center sa pinas (1997 nag start jan sa san miguel properties center), syempre sayo lahat kukuha ng idea. 20 VLs and 20 SLs annually (converted and SL at carry over and ibang VLs for next year). Although mababa ang basic pay sa ibang accounts, bawi naman sa night shift, hazard pay, allowances, training and development programs, team budgets and outings. may annual increase pa sa basic pay mo (20% max) compared to other call centers na bonus incentive ang pang akit pero di na tataas ang basic pay. other call centers kase sobra malaki ang basic pay, enticing pero aabutan ka naman ng more than 12 hours sa opisina at toxic ka na sa kaka trabaho, minsan ala pa OT pay.

 

On the VLs and SLs: no contest. They're one of the most given in a company.

 

On basic pay and general benefits: it depends on your experience. I think Dell is catching up in terms of this one.

 

On the OT pay: it depends on your level in the company. As you know, managerial levels do not receive OT pay.

[bangbus]

What does your company offers you and your co employees from top management to the lowest level.

Is it sufficient and fair and what is the reason you stay.

[unbittch]

I agree that Sykes is one of the best if not the best. I've been with a couple of call centers and gusto ko ng bumalik sa Sykes. Huhuhu. Mababa yung basic pay but when you think about it, bawi din naman sa dami ng benefits. Saka may mga account din naman na malaki magbigay. Pwede ka pa magbrowse!

 

Pinakanalugi ang stellar - acs. Training 100 lang ang allowance plus lunch na puro mantika. Hayyy thank you na lang!

[mark_pogi]

nanggaling nako sa WEST, TELETECH, ETEL AT CVG. sa DELL lang ako nakuntento. sa benefits panalo. mga tao mababait. walang pulitika. alagang alaga ka pa. tsaka entry level & mga fresh grad pang supervisor na sweldo compared sa mga call center na nabanggit ko, mas malaki pa pag may call center experience. tsaka lahat kayo outsorce lang, eto DELL badged site mismo. peace... bawal pikon... hehe...

 

if its directly from dell. they must be dubious. :thumbsdownsmiley: :thumbsdownsmiley:

 

di marunong magsupport agents nila. sablay pa gumawa ng case (parang bumbay :thumbsdownsmiley: ). tapos palagi nilang tinatransfer yung custs (minsan dino-drop pa :thumbsdownsmiley: )

 

bakit ko nasabi to? QA ako ng isang outsourced center ng dell and nakikijoin ako sa mga calibration sessions with other sites (na dubious din mag-logs at mag-calls :thumbsdownsmiley: )

[mark_pogi]

may callcenter ang ibm daksh sa PBCOM and dun sa may edsa central di ba? from what i heard its an indian callcenter absorbed by ibm, aside from that wala na. Why do they suck?

 

simply because indians suck when they take-in calls. di sila marunong. worse is nagmamarunong pa sila.

[LickMeDownThere]

yes sykes is the only call center na nagbibigay ng 20sl and 20 vl na nacacarry-over and nacoconvert , un ung namimiss ko..they also got sykes cafe and car every xmas party..and one thing i loved w/ sykes is that we dont have a dress code,so kahit nakapambahay ka carry lang! ..at higit sa lahat, di nadedelay ang sweldo :thumbsupsmiley:

but few things that i noticed when i worked for sykes is:

1. hazard pay depends on your location unlike other call centers na fix rate. min php125/day-php225/day

2. night diff is only what?10%? unlike other centers na 30%

3. managerial positions dont have OT pays.. dun talo talaga.. :thumbsdownsmiley:

4. mababa ang referal incentive.. they can only give 3k - 9k.. other centers gives min5k.. ang dami ko pa mandin narefer sa account namin :thumbsdownsmiley:

 

alorica- madami na nagcocomplain about alorica.late pasahod, 10hrs working time and No transportation and food allowance.

 

acs- beware of this company! gagawin daw kayong hulugan tuwing pasahod..kaya nga before ung mga agent nila from united airlines naglipatan sa teletech nung nalaman nila na nagopen ng united airlines sa teletech cainta..

 

un lang po muna ..

Edited October 22, 2007 by LickMeDownThere

[hokage76]

Any one here have any comment on e-PLDT (Ventus)???

[dark_soul]

SYKES pa rin ako. In terms of benefits panalo talaga... Naging tahanan ko rin ang sykes for 2 years.

 

Now wala na ako sa callcenter and miss ko ang sykes kasi sarap ng environment dun.

[mark_pogi]

i voted for ETEL not because im one of their employees but because ito pa lang yung CC na alam kong at par globally.

[markcute]

wala bang eperformax?

[riakbreaker_squall]

i would say sa choices e-tel, lalu na 6th day and 7th day OT nila grabe yun. okay naman levelling mapo-promote at mapo-promote ka dun.

[koki2006]

ang ganda pala sa sykes pero wla daw growth, ako sa ngaun ok naman ako sa work ko d2 ako ngaun sa telus ( dating ambergirs ) as for my account ok naman

 

+ 's

- OT to sawa

- chance to be promoted

- wlang queue

- RD/OT d n nid paalam lista mo lng at idagdag na

- max 12 calls a day min of 3

- regular after 6 months (including 2 mons training )

- dami mo matutunan

- close and supervisor s mga employee d k m OP

- 24/7 so pde k maging pang umaga depende s performance kasi sked bidding

- ok mga promo 3-10k per month pag umabot k sa scores

- maluwag sa net

 

- 's

- baba basic

- ang laki ng scope ng hawak mo ( virus update onecare )

- pangit location Bonifacio global city hirap s gabi

- pangit benefits 15 VL (pde pag samahin ang 2 yrs 30 bale ) and 6 SL (convertible to cash )

[silver41surfer]

Any one here have any comment on e-PLDT (Ventus)???

 

 

SPi dude, wholly owned ng e-PLDT... SPi sucks also! sira-sira career mo pag dto ka tumagal! hahahah!

[SoulMTC]

UU sinabi mo pa pareng silver surfer... dapat yang Spi na yan sinusunog !!!