reviews The SMART Complaint Thread

[brutus]

since the merger with Digitel (SUN), gumanda ang mga prepaid offers ng SMART

 

nandyan ang MEGA250, unli txt to all networks plus 3 hours worth of calls to Smart/TNT/SUN

 

CALL100 at CALL250. 30 at 100 consumable minutes to Smart/TNT/red/Globe/Sun, Landlines and to US, Canada, HK and Singapore

 

TRINET400, 3,000 txt to all networks plus 500 minutes worth of calls to Smart/TNT/SUN/PLDT

 

napansin ko din sa broadband stick nila, steady ang speed from 1-2mbps anytime of the day

 

nakakapagdownload ako ng torrent anytime of the day, nde gaya sa SUN between 1am to 6am lang mabilis ang torrent

Edited November 19, 2012 by brutus

[fredoods]

I plan to shift from Globe to smart

[Kkali]

ano? solved na problem?

[direstraits94]

s##t smartbro, 21 days na akong walang internet connection

[jerome119]

Prepaid unli text, call combos pag umuulan wtf ang service... nakaw ba nakawMtc should chevk this unscrupulous practice of smart.

[direstraits94]

f=$k smartbro you gave me 136 pesos of rebate for 22 days of no connection di kaya lugi kayo nyan

[jumperboi]

Sa lahat nga problems sa mga Telco natin, be pldt, smart, globe or bayantel: may kasalanan din ang NTC nyan (national telecommunications commission). Ang ntc ang mag dictate at mag regulates sa standards, at penalty kaagad pag Hindi ma meet ang requirements.

[kimB3RLy]

Have you ever checked your bills? Is it possible that two consecutive calls don't have even a second interval?

[johnlove]

How do LTE work?

Do you have to be registered in their data package (LTE 50, LTE 299, LTE 995)?

What is the data cap on the prepaid (LTE 50, LTE 299, LTE 995)?

Edited January 23, 2014 by johnlove

[Shadow Knight]

¤ Parang ayaw yta ng Smart bigyan ka ng LTE sim for postpaid. Unlike sa globe, pag nagrequest ka ng LTE sim for postpaid, bibigyan ka nila. Meron b plan for LTE yung hnd kasama yung phone? ¤

[kbourbon]

Walang kwenta yung LTE pocket wifi nila. I've went to SMART twice to get it fixed. First they told me that it does work but it doesn't even let me connect more than 1 device to it. Second time I went, they don't even know what the problem is. They issued me a 7-day replacement period replacement. They said it could be the SIM or the actual pocket wifi that's not working properly. My advice: don't get a LTE pocket wifi until this problem is sorted out or you'll waste 3,888 pesos.

[kal12591]

If you guys want good customer service go to smart rockwell. Lahat sila very accomodating. Not like in rob galleria or festival mall. Parang walang alam yun mga customer service and sobrang bagal ng service.

[jupetsu]

For some reason, I don't get all text messages sent to me. I don't know if it has something to do with my phone or Smart's network

[gxylon]

I do hate smart bro. Last year my service was suddenly cut then when I called them ayaw pumunta sa bahay. Auaw mag stop billing then kaya kahit wala akong iternet nagbill pa rin sila upto the point na tinakot pa akong idemanda. I told their lawyer to go ahead and file the suit pero its been 4 months wala pa ring nagfile. Haha.

[Kroniklez]

My unso smart smartbro incident.

 

I've been a subscriber to the smartbro when it first came out til last year. For 4 months we had no net. I called, emailed, facebooked them, went to the smart center and nothing. Nobody was able to fix it. I had to wait 24hrs and call back and the whole process repeated itself. It was a critical time for me as I needed the net to study for finals. I decided not to pay my bills until it was dealt with. I called them every day almost for a week. Emailed them once a week once I got tired. I was so f#&king frustrated.

 

Around the 2 month mark they sent me letter saying they cut my net cuz I didn't pay. At 3 months i told them to fix my net in 24hrs or i aint ever paying. At 4 months I talked with globe and subscribed to them and had net in 3 days. Smart on the other hand 8 months later sent me a threatening letter from their lawyers that they'd sue me unless I paid the 10k bill. I tested their lawyer's number a long text explaining everything in colorful language.